General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating758 reviews
We highly recommend staying here
Everyone was extremely helpful and understanding. It’s hip, it’s clean and very friendly. The food was delicious, and it was a great location. Don’t use taxis, Ubers a much better deal. If you’ve got kid, there’s a foosball table in the lobby, along with a pool table and ping-pong table to keep them entertained
Enjoyable stay despite hotel taxi overcharge
One Complaint: The taxi the hotel used (their sign was in his window) overcharged by 20 percent when transporting me into downtown! They should be more careful with who they contract. On the plus side, the staff at the front desk spoke English and provided good service. Nice rooms and the free breakfast buffet was good.
Wonderful staff!! Hotel is a little bit worn. One major irritation for me.
First I want to say the staff is as nice as I have encountered. I want to specifically mention Tiani and Yorlenny at the front desk because most of my interaction was with them. Tiani assisted me numerous times and was so very pleasant and helpful. Yorlenny is a very friendly, engaging, and personable individual who makes your day better just talking with her. Both are wonderful! But again, everyone was great! Location is excellent, although traffic noise is unavoidable due to roadway. The hotel is showing wear, but nothing terrible. Just not up to Marriott standards in my room. Maybe some recent damages? Everything functioned well and the room was comfortable. Due to the design, hall noise is a bit high. But was not a problem for me as the other guests were considerate. The one complaint I have is of a personal nature. And it is the reason I did not give 5 bubbles. They obviously use a water softening system. And that means you often cannot rinse the soap off your hands or body. I HATE that. I will not stay again because of that, but it likely won't bother most people. Overall it was a pleasant stay with a wonderful staff!
It's just like an Aloft...but in Costa Rica
The Aloft is a cookie-cutter hotel that has been placed in San Jose. if you have stayed at an Aloft, you have stayed here. This hotel improves on the concept with a small outdoor pool and a better than normal onsite restaurant. The location is excellent for some of the large multinational companies nearby. Will stay here again while on business.
Fine but not great.
We stayed here one night before flying out of SJO. It was better priced than the Marriott (Courtyard) airport locations and I needed 2 rooms so I decided to stay here. I had never stayed an Aloft before and it kind of felt cheap Vegas style hotel. The rooms were comfortable. We walked across the street to the mall to eat dinner but only a couple restaurants (Olive Garden, Johnny Rockets and an overpriced Mexican restaurant). We decided to go back to the hotel and order pizza. We couldn’t call to order with just wifi but the gentleman at the front desk let us use the phone and we drove to pick it up. Since there were 4 of us we decided it was easier to eat in the lobby rather than the room. We started to eat and the bar tender told us we could not eat any food that wasn’t purchased from the hotel outside of our rooms. (Eye roll)— whatever— they didn’t even have a restaurant. This hotel is on one of the busiest streets in San Jose and it goes from 2 lanes to 1 lane and back so it is very heavy traffic and very slow. It’s really not far from the airport but we left at 7:00 am and it took us 38 minutes. I think next time I’d either pay the extra and stay at the Courtyard by the airport or forget about my Marriott status and choose the Hampton Inn or another brand closer to the airport.