General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating53 reviews
Loud Rooms/Bad Customer Service
I stayed there for 2 nights and I am 6 months pregnant. The rooms felt like they had NO insulation and we didn't sleep either night. I called about the noise but nothing changed. I then contacted the Marriott at the end of my stay and there was "nothing they could do" to accommodate me. This seems to be a trend with Marriotts where they are "unable" to accommodate you and provide any kind of reliable, kind customer service. This is a very expensive hotel and not worth it at all. The pool and view are nice but there is no reason to stay there if you're looking to get a good nights sleep.
AC Marriott- “a little gem”
This was my first time to Maui. We loved the AC hotel. It is a smallish hotel. It has a beautiful infinity swimming pool and nice large spa. The patio area has a nice bar and they will serve you appetizers. The pool towels were always stocked. Many chairs and lounges with umbrellas. You can see the ocean from the pool but not the waves. The breakfast was very good. They had hot items that they made for you as well as a buffet of the cold items. Good coffee and many drinks to choose from. The last day they raised the all you can eat breakfast from $25 to $30. So that was a bummer. The room was very clean and minimalistic. We stayed on the garden side. Our adult son and wife were on the pool side and they said it was somewhat noisy. The pool closes at 9 pm. The view wasn’t that great of the ocean and it was an increased cost. The mattress was quite firm but not uncomfortable. It was about the firmest mattress that I have ever had in a hotel. I slept okay, but I would not say the mattress felt luxurious. The area the hotel is in is gorgeous. The ocean is fairly close. You may be able to walk but we drove. I met a woman who was a Maui native. She was having breakfast in the hotel . She was just there to have breakfast with a friend. She said that this hotel is a little gem. I agree and I would definitely stay there again. The Monkeypod restaurant is a short walk up the hill. The food was delicious. You would probably need a reservation.
Will be coming back!
Quick trip for business and the hotel was everything we needed and more. Great friendly staff, Jonell Aboy especially at the front desk was so knowledgable and friendly. 100% will be returning when coming back to Maui and will be recommending to friends. Air conditioning worked great, great shades, quiet hall ways, beautiful pool, big parking lot, everything a good hotel needs, this has.
Its a beautiful hotel off the waterfront. Staff were very nice and the lounge/bar is exceptional. You cant miss the parking lot standing out in views and pictures from the balcony, but thats a minor annoyance. Super enjoyed the lounge after hours with an environment conducive to conversation. The rooms are appropriate for the price, but the location inferior to beachfront hotels similarly priced. We enjoyed our stay, but wouldnt return. The hotel is set up under contract with several airlines and provides free rooms to airline staff for a fixed corporate fee. This means it is set up for short term stays and longer term guests are a bit short changed. Example - complimentary water only for the first night and you are on you own thereafter. No make up mirrors. Spa was not functioning for at least a week and was not fixed when we departed. Advised we could use a spa belonging to other hotel a 1/4 mile away. Seriously? A mismanaged solution to a fairly pricey Marriot. Irrespective, its a very nice hotel if you are not planning on beach access and only in Maui for the short term. Balcony suites are only larger balconies and not suites.
What a pleasure to stay here
It was a pleasure to stay here! What a wonderful team... This is a nice and relaxed newer facility with a great location. The rooms were comfortable, the food yummy, and the pool freezing cold (Which i liked) Everything this trip was wonderful.