General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating60 reviews
A Miserable Experience Not Worth $900 or 75,000pts/night
Water but no coffee or tea in the lobby No place in the bathroom or in the room where to hang towels or a swim suit No luggage racks Pathetic food, seems like every Asian dish had the dame disgusting teriyaki sauce (we were lucky that Matteo's Restaurant was next door) A $20 glass of wine that tasted worse than a $10 bottle from Trade Joe's Neglected gym, not even wipes to clean equipment Broken pedal on a Peloton bike that didn't even have an accessory to put a phone or water bottle Views of the Parking lot/pool from most of the rooms
Will try the other Marriott next time
I booked through the Bonvoy app, then cancelled because booking.com had a better price. When I got there for check in, I was told my reservation was cancelled. I said that I paid the full price and that I saw the charge deducted from my checking account. The woman (Manager? She was dressed differently, more formally than other front desk staff.) said I need to take it up with booking.com because she wasn't showing me in the system. I called booking.com and they had to call the hotel. They reached the woman and she found my reservation, but she blamed me by saying, "I asked if it was under a different name. It was under your first name, not your last name." My first name is Myly, my last name is Posse. Two unusual names. Wouldn't that be the first thing you checked? The next morning, we woke up looking for the coffee maker. There wasn't one in the room. I looked up amenities to confirm that there should be one and the website included it as part of the amenities. Went to the front desk to explain we didn't have a coffee maker in the room and could we get some coffee? I was told the coffee place didn't open until 6 or 6:30, can't remember the exact time, but the front desk woman-not the manager--went in the back and brought us back two cups of coffee. She charged us for them. I know we were up early on California time, but I wouldn't have had to bug the front desk if the coffee maker was in our room. Nevertheless, we were penalized for their error. Other than that, the staff was friendly. The room and beds were comfortable. The infinity pool was sublime. This is definitely a well located hotel for walkers if you don't mind about 10 - 15 minutes to get to shops and beaches, and the trek back is uphill.
BEST Hotel in Wailea by a Longshot!
This is my favorite hotel on Maui. The reason is first, foremost and only due to their staff. Every front desk person greets you EVERY TIME you walk in the door. The maids look up and say aloha when you’re in the hallways and the bar staff is nothing short of amazing! Mark at the bar knows everyone and remembers everyone’s names. The jacuzzi is the best place to watch the sunset. The workout room is like having your own private gym equipped with everything including a pelaton. The infinity pool is great for those days you may not want to go to the beach. The rooms are ultra modern yet cozy and are quiet retreats. There are water stations on each floor with filtered water and ice, so no need to buy water if you have a flask. The front desk manager is amazing as well. This property is the epitome of what a Marriott staff should look like. They are professional, accommodating, friendly and plain and simply just kind, generous, welcoming people. Can’t say enough about this property.
So NOT Worth the Money!
For only slightly higher price (about 10%), you would do so much better at the other Marriott property down the hill by the beach. This was not near the beach, and with no shortage of space, the $30/day parking was just another way to get your money. Lobby was fine, but there was no one there to greet you as you arrive or help you with luggage. The "concierge" was actually someone at another property who is reachable by phone. The $30 breakfast was a joke. The infinity pool overlooks the parking lot. The "happy hour" at the hotel bar was basically a limited menu with a couple of dollars off, and attracted loud patrons who were either publicly fondling each other or acted like prostitutes (one woman fanned out one hundred dollar bills while doing a selfie at the bar). The room was fine and spacious, but the bed was saggy. I would not recommend this place.
Good hotel in Wailea!
We spent one night here in May 2023 as we were on Maui for a quick overnight. This hotel is so cute! It was so new and clean! I love how our room didn’t have any carpet, feels cleaner. When in Maui, we will definitely stay here again.