Location
WaikoloaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Overnight self-parking for one vehicle per room
- Unlimited basic Wi-Fi access in guest rooms and public areas (ALL members receive an upgrade to premium speed internet access and ALL Platinum members receive $20 credit towards spa services)
- Wellness classes (please see our weekly complimentary wellness offerings at the Spa Without Walls)
- Complimentary shuttle bus service within the Mauna Lani Resort area
- Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort. It’s part of our Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint.
- Hawaiian Cultural Classes & Resort Activities (please see our weekly activity schedule at the Concierge)
- Lei greeting upon arrival
- Complimentary snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- 45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase)
- Unlimited North America Long Distance Calls (Canada & America)
The Resort Charge does not include overnight valet parking currently at $25.00 per night, per vehicle (rate is subject to change without notice).
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5777 reviews
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Aug 27, 2023Our 5th stay at this resort; food quality has changed
You can read my previous reviews of the Fairmont Orchid on Trip Advisor. We just completed our FIFTH STAY at this property! What's GOOD? • The grounds of the property are gorgeous. Somehow, it never feels crowded. • The rooms are simple but comfortable, and the bathroom setup is excellent for a family with kids or teens (there is a separate WC for the toilet, and two showers so multiple people can use the bathroom at the same time!) • The location is excellent -- the little beach is an amazing snorkeling spot with fish, rays, and turtles. There are also several historical spots nearby (petroglyph park and, nearer to the Mauna Lani, a historical park with fish ponds). Sunsets are astonishing! • Honu (green turtles) come right up on the shore of the hotel! At night, they turn on the spotlight to attract the feeder fish that the rays eat. The rays come right up and flap their fins. Enjoy the show! • The staff is warm and friendly, with much aloha. Special shout out to Dave, who is in guest services and has been at the Fairmont for 32 years! The room cleaners seemed to always be working. Hard-working and excellent staff. • Pool is beautiful. It has an irregular shape, with a lot of plants and landscaping, so you never feel like you're in a mob of people. Views of the ocean from the pool! Hot tub is also lovely and relaxing, next to the spa and a koi pond with waterfall. • There are kayaks, paddleboards, snorkeling equipment, and other beach/water activities that are available with the additional sun pass you can buy (it lasts for the duration of your stay.) • They have added FREE LAUNDRY on the 3rd and 1st floor. This was an amazing amenity! They even have detergent and fabric softener at the front desk if you ask. There are only two machines, so it is a bit like the Hunger Games of laundry with other guests, but still so helpful and convenient! What NEEDS IMPROVEMENT? • It pains me to say this, as we love this resort enough to stay 5 times, but the food has gone down in quality. • There are a limited number of restaurants on property - Hale Kai (poolside, in the sand), Browns Beach House (beachside, fancy), and Binchotan (in the courtyard). There's also Browns Deli, which is a quick service place by the pool. If you stay here for a few days, you'll become quite familiar with all of them. • Overall, the food was not good compared to our previous stays which were in 2018 and prior. Binchotan, in my opinion, was the worst one. We tried the rice bowls and some of the grilled fish, but none of it felt like it was worth the price. Hale Kai was very inconsistent -- a hack I figured out was to just order take-out keiki lunch meals while at the pool. Much less money, and seemed to be overall decent (but a toddler-style menu of burgers, chicken fingers, hot dog, etc... not exactly the fresh Hawaiian cuisine). We did not eat at Browns Beach House because the other food was not good, so I didn't want to risk spending $65 per entree per person on mediocre food. • Some of the items at Browns Deli had a "Costco" feel to them, and the menu was always the same. The morning muffins, malasadas, and baked goods were literally the same every day. We stayed for 8 days, so it was getting old really fast. • There is a Foodland supermarket less than one mile from property, but, there is no way to store fresh foods in the room. There is a beverage fridge which is at 48 degrees (there is a notice that says so), so you cannot buy pre-made fresh food and store it. Non-perishables from the market, of course, are fine. • There is really nowhere to get any food late at night. If you are enjoying a late night walk or swim and then get hungry after 9 pm, good luck. Room service is really your only option. Browns Deli closes at a very EARLY 5:00 pm. There's nowhere anywhere in the resort to just grab something quick if it's late. We traveled with two teens, so this was frustrating. They ordered a small-ish pizza one night to the room and after all the extra charges it was over $30 and took an hour to arrive. • There is no sundry shop on property. If you needed a Tylenol, or a toothbrush, no idea where to get one! I guess the Foodland. • There is a newly renovated boutique on property called Niu Beach. I bought a rash guard on there, and never saw any other customers in the store. They sell expensive beach and "resort" clothing and accessories. This does not really seem to serve what travelers need in a hotel. I cannot understand why the hotel would renovate and expand this designer clothing boutique rather than offer some kind of late-night food mart or sundry shop. • We walked over the shoreline path to visit the nearby Mauni Lani resort. They have an EXCELLENT SHOP/QUICK SERVE FOOD PLACE off their main lobby. Seriously, the Fairmont guest services and marketing team should go check it out, stat. It was large, and like a mini-supermarket, bodega/sandwich shop, gift/souvenir shop, ice cream shop, coffee shop, all rolled into one. There was also a small area of drug store items and OTC medicines. Really, anything a traveler might need was there - it felt like a service. They also had Hawaiian-made food items and souvenirs. My teens would have maxed out our credit card there, trust me. THIS is what the Fairmont should have added instead of the Niu Beach Boutique, or, they need to add it along with the boutique. Please, please, please do this, Fairmont! Leave it open late, and then you will have the most perfect resort!! Overall, this resort is pure bliss. I have confidence they can fix the food situation. Everything else is already too perfect and needs no fixing. We love your, Fairmont, and will be back.
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Aug 25, 2023
A most relaxing stay in a special spot
Our youngest granddaughter and I traveled slowly around Hawai`i Island and spent Monday afternoon, all day Tuesday, and Wednesday until mid-morning checkout exploring and enjoying the Fairmont Orchid. There were so many on site activities from which to choose. She went stand-up paddleboarding. I walked through the gardens. We both got very restorative massages. Swimming and snorkeling in the ocean was a delight with so many colorful reef fish to view. A pool swim in the late afternoon was perfect. Meals everywhere were tasty and well presented, but Brown's Beach House deserves special mention for variety of choice, especially for my vegetarian granddaughter, and for a very special dessert for her birthday. Every staff member we encountered was friendly and open to assist. Our room was spacious and well appointed. The bed was the most comfortable outside of my bed at home. The fifth floor lanai faced the central garden and the ocean.
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Aug 25, 2023Nice hotel, top snorkel beach
Very chillin hotel, not five star luxury but is enough Everythings fine accept the prices for drinks and room rates Water bottle in every room to keep is one of the best ideas ever! Beach is crowded and there are many small children due to the shallow water and a top snorkeling area. Its noisy, but not annoying. For us ok, just as info for all silent honeymooners;-)
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Aug 25, 2023
Absolutely wonderuful
Absolutely wonderful experience. Beautiful resort, relaxing atmosphere, warm and friendly staff. Bryan at the front desk was really nice, as well as Nanea in the restaurant. I mentioned it was my birthday that week and they wrote happy birthday on my plate. It's the small details that makes you see the staff really cares. So quiet and tranquille, great snorkeling, and you can walk to secluded beaches from the hotel. The room has Nespresso coffee machine, I loved that. Great food too. We will definetely be back.
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Aug 24, 2023Not our usual wonderful experience.
We have stayed at the Fairmont Orchid many times and have also tried a couple of other resorts on the Big Island. The "other resorts" appear to be surpassing the Fairmont. Our room was a little shabby looking, with a big film of dust on the baseboards and a big, black hand print on one wall, for instance. A tray with an empty wine bottle and used glasses sat out by our elevator for a couple of days. We had a golf course view, which was lovely; however, we did not expect the full blast of water from the morning sprinklers that totally drenched us as we were sitting on our patio, watching the sunrise. I should have guessed about the sprinklers, though, because the sliding glass doors to our patio were really dirty on the outside with dripping water stains to begin with. It was a huge disappointment that ala carte orders are no longer offered on the breakfast menu. as well. Our 12 year-old wanted to try the brunch, which at $20 was a total bargain for him, but for for we adults, the price was $48 each. Crazy for breakfast, when all I wanted was a bowl of oatmeal! We tried the buffet on one occasion--and it was "okay", but thereafter we went for coffee and croissants at Brown's Deli on the property, or we went to the Hawaiian Style Cafe in Hilo. Otherwise, brunch came to $147 for the 3 of us, even with the 12 year-old's $20 charge. An 18% gratuity was automatically added, with a separate line for one to "add" a gratuity, had you not noticed the one that had already been included. This seemed a bit disingenuous. A joke to us was the "chiller" for food or drinks kept in our room. Definitely not a refrigerator, which would have been an extra $100 for our stay. I have always loved the Fairmont so much, but we may go back to one of the other resorts the next time we return to the Big Island.