Frequently asked questions

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    What is the United Vacations Best-price Guarantee?

    The best-price guarantee ensures you will get the lowest price on your vacation price when booking with United Vacations in the unlikely event you find a lower price on a competitor website the same day you book your package. Best price guarantee details.

    When I previously checked the vacation price, it was lower than it is now. Why?

    When you price a United Vacations package, you are viewing live inventory. Because prices are based on many factors, including availability of rooms/room types, flights, and demand for the packages, prices can fluctuate, even within minutes. Because it is not uncommon for prices to fluctuate, United Vacations suggests that you check out different flights or alternate dates for a lower fare that is still available. The only way to secure a vacation price is to complete your booking and apply a deposit or full payment.

    How do I know what the vacation price includes?

    When you search for a vacation package, the availability prices always include the combined hotel and flight prices, any selected add-on prices, and all applicable air and hotel taxes and fees. The website does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation. Note: Car prices do not include local state taxes, which are payable upon arrival at the car rental location at the airport of the destination. Car prices do not include extra day charges. Extra day charges may apply if your return flight is one hour (or more) later then the scheduled drop-off time for your rental car.

    What taxes and fees do I have to pay?

    Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The website includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see available include the air and hotel taxes and fees when you book online. Information on taxes and fees. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure.

    Air-related taxes and fees included in your vacation price include:

    -Federal Excise Tax, a government-imposed tax on each flight segment of your itinerary

    -Passenger Facility Charge (PFC), a fee collected by airports from airlines for each departing or connecting passenger

    -September 11th Security Fee, used to pay the government's cost for providing federal civil aviation services such as training, salaries, and benefits for the federal security screeners and law enforcement personnel, and the Federal Air Marshal program.


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    Website navigation

    How do I search for a vacation?

    Use the Build your vacation search tool on the home page to search for a vacation package. After you enter your search criteria, the website automatically searches for your vacation package options. You can then use the selection screens to customize a travel itinerary.

    What are promotion (“promo”) codes, and how do I use them?

    United Vacations creates promo codes to reward you with a specific discount amount, a percentage discount, and free or discounted items. You receive promo codes through promotional emails, mailings, ads, or listings in the Deals section of our website. Type the promotion code exactly as it appears in the Promo Code field in the vacation search tool.

    If you receive an error message when using a promotion code, please use the following tips:

    -Check the promotion code's restrictions for valid flight service, destinations, and travel date range.

    -Check your spelling or capitalization of the promotion code. The promotion code must appear the same as the advertised version when you enter it.


    If you continue to experience difficulties using the promotion code, contact our customer care center (1-888-854-3899) or your preferred travel professional.

    What is “Save Your Itinerary”?

    This feature allows you to save vacation itineraries that you may want to view or purchase later. PLEASE NOTE: This feature does not guarantee the price. The price is guaranteed only when you complete Checkout and get a Reservation number.

    How do I book more than one room for a vacation?

    To add more than one room to your reservation online, select the “Advanced Search” option within the “Build your Vacation” search tool. Under the return date information is a drop-down box for the number of rooms you would like on your reservation. Select the appropriate number of rooms and then select the number of adults and children for each room. United Vacations will then automatically search and display hotels that are able to accommodate the number of people requested for each room. You can also choose to upgrade individual rooms when making your reservation online.

    You may be eligible for a group discount with a minimum of ten passengers and five hotel rooms. For more information, please contact your preferred travel advisor or the United Vacations' Group Department at 1-844-904-0187.

    Can I easily email my vacation itinerary to myself/others before I confirm my reservation?

    Yes. Click “Email” at the bottom of the Package Summary screen during the booking process to email an itinerary quote before you confirm the reservation. This email includes the itinerary details for the vacation package you created. It is not a confirmation; the inventory and price are not confirmed and are subject to change at any time.

    Can I change the sort order for flights, hotels, and cars?

    Yes. Use the drop-down menu at the top of the “Select Your Flight” screen to sort flights by price, stops, flight duration, time, or carrier. You can also use the drop-down menu at the top of the “Select Your Hotel” screen to sort the hotels by price, name, rating, distance from the airport, or location. You can use the radio buttons on the “Select Your Car” screen to sort the cars by price or brand.

    Can I retrieve my confirmed reservation online?

    The website stores any existing and/or canceled reservations. You can use “My UV” to access and review your reservations. Because your reservations are private, you must log in to access them.

    -Follow the steps below to access your reservations.

    -Click My UV in the top menu bar on the home page. Select My reservations from the drop-down menu.

    -Click Retrieve under Look Up a Reservation on the My reservation screen. The Look Up Your Reservation screen opens.


    Type the reservation number in the Reservation Number field, and click “Display Reservation”. You must first log into the website before you can access a reservation. If you previously logged into the website, the Retrieval screen opens.

    If you did not log into the website, the login screen appears. Complete the login fields in the upper left portion of the screen. After you log into the website, the Retrieval screen opens.

    If you called us to make a reservation, the reservation agent created a login for you: your email address and a password. The reservation agent should share the login information with you before completing the reservation.

    -Select Reservations in the drop-down menu. The website displays a list of your existing and canceled reservations.

    -Click Go next to the reservation or itinerary you want to access. The Reservation Confirmation screen opens.


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    United Vacations travel confirmation and e-documents

    Will I receive an itinerary confirmation and travel documents?

    When you confirm an online reservation, you’ll automatically receive an email confirmation to the email address you entered during checkout.

    In addition, within three days of full payment, United Vacations sends an e-travel document to the email address you provided. This serves as your official travel document which you must carry with you during travel. You will use the e-travel document for check-in and voucher exchange throughout your vacation.

    It is extremely important that you carefully review the documents carefully including your itinerary, and the spelling of passenger names (must match your passport / travel identification). If you require another e-travel document due to lost email or email address change, please contact us.

    I did not receive an email copy of my reservation confirmation. Why?

    Occasionally, email confirmations do not successfully reach their recipients. Examples of when this may happen include:

    -The email address was entered incorrectly.

    -Your email provider blocked the email with a spam filter. Make sure you add us to your address book. (Please note, you can check the setting in your email spam filter and ask your email provider to stop blocking your emails.)

    -Your email box was full.


    Please contact us if after have checked the above so we can resend your documents.

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    Proof of citizenship, airport check-in, security/ baggage

    For more details, visit passport requirements.

    What is the required entry/re-entry documentation/ proof of citizenship?

    Requirements vary based on the destination to which you are traveling. Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens. This information may change so for the most current requirements on your travel date, see your travel advisor, contact your destination consulate, or visit http://www.travel.state.gov

    Passengers returning to the U.S. by air from any international destination must have a valid passport, and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.

    Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license that as of May 3, 203, must be compliant with the Real ID Act.

    What is the Real ID Act?

    Beginning May 3, 2023, your valid state/government-issued picture I.D. or valid state-issued driver’s license must be compliant with the Real ID ACT. Visit dhs.gov/real-id for more information. If it is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Any passenger who is denied boarding due to lack of proper documentation will have their vacation cancelled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.

    How do I check in for my United Vacations getaway?

    You can check in online, via an automated airport check-in kiosk, or at a United Airlines check-in counter.

    How early should I arrive at the airport?

    On the day of travel, please call the airline directly to reconfirm flight times. Airport check-in will begin no earlier than 4 hours prior to departure but could vary by airport and destination. It is recommended to check in at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.

    What can I bring through security?

    For the most up-to-date information on prohibited and permitted items, please visit the Transportation Security Administration website.

    What are the checked baggage requirements?

    United Airlines and its codeshare partners have different policies for checked baggage. Those charges are payable directly to the airline at the time of check-in; they are not included in the price of your United Vacations getaway. See baggage policies for current baggage fees.

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    Find a travel advisor

    How do I find a travel advisor?

    Click “My UV” from the top navigation bar and select “Find a travel agent” from the drop down menu. You’ll find a list of preferred, accredited travel agencies in your area who work with United Vacations.

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