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Blvd. Kukulcan Km 4.5, Zona Hotelera  
Cancun, QR 77500

4 of 5 stars

TripAdvisor Traveler Rating

4421 reviews
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Additional Values

This affordable all-inclusive family resort is located on the Grand Oasis Palm property, with basic room amenities, a great selection of resort restaurants and bars, and plenty of entertainment and activities. Here families can enjoy over 43,000 square feet of dedicated family fun areas, including a fully supervised kids club. Kids will love the splash zone, water slides, playground, mini beach club, arts and crafts, video game lounge, kids-only restaurant, and much more. Plus, the resort is situated on the north end of Cancun's hotel zone with a powdery white sand beach and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying themselves at the kids club or watching cartoons with an in-room babysitter, parents can opt for a romantic dinner, spa treatment, or night on the town.

- All rooms are non-smoking
Location: Cancun Hotel Zone - Beachfront
  • This hotel does not accept Spring Breakers or student groups.
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
† Fees may apply
  • 24-hour front desk
  • 24-hour security
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Beauty shop/salon†
  • Bell staff/porter
  • Boutiques/stores†
  • Children programs
  • Children welcome
† Fees may apply


View: Run of House.

Bedding : 1 king size bed or two double beds - assigned at check in based on availability

Occupancy limits : 4 adults, 3 children, 5 total

Rollaway beds and cribs on request and subject to availability.

Other amenities: Beach towels, radio alarm clock with USB port.

Family Suite

View: Ocean or Sunset

Bedding:  Two conjoined bedrooms: parent room (1 king bed) and kids room (2 double beds).

Occupancy limits:  4 adults, 5 children, 7 total

Rollaway beds and cribs on request (subject to availability).

Other amenities: Beach towels, radio alarm clock with USB port.

† Fees may apply


• Lobby Sports Bar
• Isla Mujeres Beach Bar
• Sisal Bar
• Los Agaves
• Coffee & Me
• La Cantina

Restaurant and bar schedules subject to change without prior notice.


• La Hacienda Food Hall: International buffet, tacos and tortas, kids restaurant
• MakiTaco: Japanese-Mexican fusion
• Dos Lunas Terrace: Italian (pizza, pasta, ice cream)
• Sisal Restaurante Bar: Seafood, burgers, snacks

Restaurant and bar schedules subject to change without prior notice.

  • Cuisine: Mexican
  • Meals: Dinner, Lunch

  • Children's pool
    There is a wade-in pool with slides and mushroom fountain exclusively for kids as part of the Pirata’s Bay beach park. The freeform pool also features a designated splash zone area with water slides and climbing iceberg
  • Children's program, onsite
    Dedicated family fun and kids-exclusive attractions
    -Splash Zone: swimming pool with water slides and trampoline
    -Yucatan Jurassic River: water circuit with games in a Jurassic period theme
    -The Arcade: area with family-interaction videogames (dancing machines, racing games, etc.)
    -Piratas Bay:
        Beach area with outdoor games, ziplines, camping zone, and open-air movie theater
        Activities aboard the Captain Hook pirate ship
        Shallow pool
    -Baby Blue Crab: fully supervised kids club offering unlimited fun for children ages 3-11, where they’re cared for and supervised by our experienced staff
    Restaurant with kid-friendly dishes and treat bar
        Playground with jungle gyms and bungee trampoline
        Live entertainment (clowns, comedians, dancers, magicians)
        Daily indoor and outdoor activities
        Video game lounge
        Arts and crafts

  • Direct access to a beach
    Calm, white sand beach with small waves perfect for kids.
  • Fitness center on-site
  • General

    -Pool and beach games
    -Live entertainment

  • Kayaking†
  • Pool
    - Outdoor freeform swimming pool with a designated kids splash zone featuring water slides and trampoline
    - Yucatan Jurassic River: winding pool in a dinosaur theme
    - Wading pools and splash pad at Pirata’s Bay

  • Spa†
    Sensoria Spa ($)
    Sensoria Spa offers a full collection of services that incorporate ancient and modern techniques with all-natural products. The new outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.

  • Sports court onsite

    Multi-purpose court for tennis, soccer and basketball.

† Fees may apply


Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
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