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PASEO KUKULCAN KM. 9 LOTE 9 y 9A  
CANCUN, QR 77500
MEXICO

3.5 of 5 stars

TripAdvisor Traveler Rating

Based on 6536 reviews
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Additional Values

With views of the Caribbean Sea and Nichupte Lagoon, this polished resort serves as an upscale home away from home for families, dive-enthusiasts and spa-lovers alike. In the heart of the Hotel Zone, guests can dine at inviting restaurants; cool off under the refreshing waterfall; indulge in a treatment at the dynamic spa; mingle at the pool bar and unwind in polished guestrooms where contemporary décor, modern amenities and personalized touches create the ideal setting for relaxation.
Location: Cancun - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
  • Christmas and New Year's Eve Gala Dinner surcharges are not included in the rates, and are optional.
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
† Fees may apply

Standard

View - Sweeping views of either the peaceful Cancun lagoon or the Caribbean Sea .

Bedding - 1 king or 2 doubles - based on  availability, bedding request cannot be guaranteed.  

Occupancy- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 


Additional Amenities - 365 sq. feet featuring floor to ceiling windows , flat screen TVs, and electronic safes, there is nothing ´standard´ about these rooms!

All rooms include: mini bar, electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Deluxe rooms are located on floors 1 through 6 of the hotel and have a boulevard view.

Deluxe Oceanview

View - sweeping views of the Caribbean Sea

Bedding - 2 double beds or 1 king - based on  availability, bedding request cannot be guaranteed.

Occupancy- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 


Additional Amenities - 365 sq. feet featuring a King size bed or two double beds.With floor to ceiling windows  , TV and electronic safes.All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Located in the main tower (Tower A) floors one to eight with Ocean front view.

Romantic Oceanview

Occupancy- 2 adults, 0 children, 2 total

No children allowed in this category

1 king bed
334 sq ft. with one King Size bed

These luxurious rooms are located in an oceanfront building and feature plasma screen tvs, oversized windows, and a private balcony with relaxing sun chairs. Guests in the Romantic Rooms also enjoy:
*Bottle of Sparkling Wine
*Bathrobles & Slippers
*Krystal Club Services
*15% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar ($$), electronic safety deposit box (inside the closet), flat screen plasma T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

Terrace overlooking Caribbean Sea. Located on the first, second, and third floors.

Family Suite

Occupancy - 3 adults, 4 children, 6 total

First 2 children through the ages of 12 are surcharged and the 3rd and 4th children through the age of 12 stay free.

2 double beds and 1 king size bed (two guaranteed interconnecting rooms)
730 sq. feet featuring two Double beds or one King bed per bedroom.

These spacious suites consist of two connecting Deluxe Rooms (guaranteed), and are located in the main tower of the hotel.

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

Krystal Club Room

Bedding - 1 King 2 double beds - based on  availability, bedding request cannot be guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 

Additional  Amenities - The Club Rooms feature marble floors, flat screen LCD TVs, fluffy white duvets accented by splashes of tropical pillows & dark wood furniture, modern bathrooms with rain showers, and of course, private balconies. Guests in the Krystal Club Rooms also enjoy additional Club Amenities:
*Daily Continental Breakfast
*Coffee & pastries during the day
*Hors d'œuvrés & House wine in the
evening
*Complimentary access to Fitness Center
*Wi-Fi
*20% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms Available.

† Fees may apply

Aquamarina

Serving a variety of delicious local and international dishes for breakfast and dinner alongside dazzling ocean views. Breakfast is served buffet-style.

  • Type: Buffet, Full service

Beach Club Bar

Sunbathe in comfort on padded lounge chairs and enjoy appetizer service, tropical drinks and snacks. The perfect place to relax.

  • Type: Bar/lounge

Cascada Swim-Up Bar

Refreshing drinks by the pool.

  • Type: Bar/lounge

Hacienda El Mortero

Relive the charm of the old Mexico in an authentic hacienda-style restaurant with gourmet Mexican fare at its best. Outdoor terrace. Serving dinner only.





Important Notice
The Christmas and New Year's Gala Dinners are not included in the vacation price, they can be purchased directly from the hotel upon arrival.




Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Please consult the hotel upon arrival for hours of operation, reservation policies and dress codes

  • Cuisine: Mexican
  • Type: Full service

Lobby Bar

The perfect meeting place. Drinks and cocktails while enjoying live music. Happy hour offered daily. 


  • Children's pool
    There is 1 children's pool on-site.
  • Direct access to a beach
  • Fitness center on-site†
  • Hot tub
    1 outdoor hot tub.
  • Non-Motorized Water Sports†
  • Outdoor pool
  • Pool
    There is 1 pool on-site.  A free-form, infinity -style pool runs 75 yards along the terrace, with a swim-up bar at one end and the Cascada wet bar at the other. This property has swim-up bars.
  • Sauna†
  • Spa†
  • Steam bath†
† Fees may apply

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