Travel confidently thanks to health and safety measures put in place by destinations, resorts and airlines.

Trip Trust badge designates hotels that have reported compliance with third-party guidelines to reduce the spread of COVID-19. Learn more about TripTrust™ hotels.

Call us

Blvd. Kukulcan Km 14.5, Zona Hotelera  
Cancun, QR 77500
MEXICO

4.5 of 5 stars

TripAdvisor Traveler Rating

14364 reviews
DMCA Policy

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location: Cancun - Beach
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business services
  • Children programs†
  • Concierge desk
† Fees may apply

Deluxe View

View: Limited

Bedding: 1 King or 2 double beds - based on availability, requests not guaranteed

Occupancy limits: 4 adults, 3 children, 5 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: 24-hour room service

You have officially arrived. Our suites are designed for rock stars used to getting the best. Over the top? Accommodate every member of your entourage.

Deluxe Lagoon view King

View: Lagoon

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.

Additional amenities: 24-hour room service

Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our king bed.

Deluxe Lagoon view Double

View: Lagoon

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: 24-hour room service

Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our double beds.

Deluxe Ocean view King

View: Ocean

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.

Additional amenities: 24-hour room service

We really set the stage with this one – without all the lasers and pyrotechnics, that is.

Deluxe Ocean view Double

View: Ocean

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: 24-hour room service

We really set the stage with this one – without all the lasers and pyrotechnics, that is.

Deluxe Diamond

View: Ocean

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

Additional amenities: Exclusive beach bag (one per room/per stay), 24-hour room service, welcome Petit Fours, Pillow menu, and Aromatherapy.

Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu.

Deluxe Family Lagoon View (Two bedroom)

View: Lagoon

Bedding: Master Bedroom has 1 king bed and second bedroom has 2 double beds.

Occupancy limits: 6 adults, 5 children, 6 total combined.

A maximum of 5 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Two connecting rooms - one bedroom with a king-sized bed and another bedroom with two double beds

Important Information For Our Guests: Guests booking in any of the Family categories must have a minimum of 1 child (age 4 through 17) in the room. Any "adult only" reservations will not be honored.

Additional amenities: 24-hour room service (special kid’s menu), In-room family guide with activities schedule, Kids beach toys, family welcome amenities, adult size slippers, adult & kid size bathrobes, Double hydro spa tub in each room.

Rock Royalty Ocean view with personal assistant

View: Ocean

Bedding: 1 king bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

Additional amenities: Rock Royalty Personal Assistant, Express luggage delivery, Complimentary Shoe Shine, welcome Petit Fours, Aromatherapy and Pillow Menu, Access to Rock Royalty areas on the pool, lounge and beach, VIP Check-in and check-out, Late checkout available (until 3pm – available upon request and availability), Complimentary beach bag (1 per room/per stay), and 24-hour room service.

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.

Rock Star Suite

View: Ocean front

Bedding: 2 King beds

Occupancy limits: 3 adults, 1 children, 4 total

Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king-sized beds, living room, dining room with marble top dining room table that sits six, and bar. Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two-story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on.

Additional amenities: 

? Rock Royalty Personal Assistant (On request)

? Ironing Service (2 items per person/per stay)

? Upgraded full-size Rock Spa® bath products

? Express luggage delivery

? Complimentary Shoe Shine

? Welcome Petit Fours

? Aromatherapy and Pillow Menu

? Spa Tub Preparation (with 24-hour notice)

? Personal Assistance with reservations (on and off property)

? Priority Reservations to picks® and wax® program

? Access to Rock Royalty areas on the pool, lounge and beach

? Complimentary 25-minute couple’s massage at the Rock Spa®

? VIP Check-in

? Late checkout available (available upon request)

? Complimentary beach bag (1 per room/per stay)

? Rock Royalty check-out service -(Personal Assistant will help review account and assist in

? Direct dial telephone

? 24-hour room service

? Priority booking for bali beds($)

Deluxe PURE WELLNESS* King

Bedding: 1 King bed

View: Lagoon view

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

Room also includes Double hydro spa tub.

The Pure® Promise:

? SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.

? HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.

? ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.

? AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.

? PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.

? DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

? PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions

Deluxe PURE WELLNESS* Double

Bedding: Double beds

Occupancy limits: 4 adults, 3 child, 4 total.

All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

Room also includes Double hydro spa tub.

The Pure® Promise:

? SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.

? HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.


? ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.

? AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.

? PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.

? DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

? PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Rock Suite Platinum Two Bedroom

Bedding: King or double beds

Occupancy limits:
 6 adults, 5 child, 6 total.

† Fees may apply

Ciao

International/ Italian A la carte service.

International breakfast, Italian A la carte dinner.

Reservations recommended.

  • Attire: Casual Elegance.

Frida

Mexican A la carte specialties.

Reservations recommended.

  • Attire: Casual

Ipanema

Brazilian grill serving A la carte dishes.


Pizzeto

Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.


The Market

International Buffet

  • Attire: Casual

Varioius Bars and Lounges

- Diego, poolside bar
- Dive
- Float
- Splash
- Smash bar, lobby bar
- Uncorked, wine bar($)


Zen

Asian a la carte Izakaya, teppanyaki & sushi.

Reservations recommended.

  • Attire: Wet or uncovered swimwear not allowed.

  • Basketball court†
  • Billiards†
  • Children's program†

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™


  • Fitness center on-site†
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General†

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape


  • Nightclubs†
  • Pool†
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa†
    Rock Spa ($)
  • Tennis court†
    There are two lit tennis courts.
† Fees may apply

Loading...

Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Booking an infant?

Up to 2000 bonus award miles for United First® & United Business®

View all

 
  • United Vacations® is the full-service vacation brand of United Airlines®

We're finding the best Flights and Hotels for your vacation now.

  • Lowest airfares on United® flights

  • Reserve your vacation for only $250 down

Keyboard Instructions
change date: Ctrl/Command + ///
previous/next month: Page Up/Down
select date: Enter
cancel and close: Esc