Riu Palace Riviera Maya - All Inclusive Detailed Information

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AV Xaman-Ha Mza 9 Y 10 Lote 1 INT. FRACC. Fase II
Playa del Carmen, QR 77710
MEXICO

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Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges

Location: Playa del Carmen - Beach

Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 34 miles

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Children welcome
Children's play area
COVID test onsite
Elevators

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Children welcome
Children's play area
COVID test onsite
Elevators
Exercise gym
Free high speed internet connection
Free parking
Gift/News stand†
Golf, Offsite†
Housekeeping - daily
Internet services
Laundry/Valet service†
Lounges/bars
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant
Room service
Safe deposit box
Sauna
Spa†
Tour/sightseeing desk
Wakeup service
Water sports

more (+)

Junior Suite

Bedding - 1 king or 2 double beds

Based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

2 Bedroom Junior Suite

Bedding - 1 king or 2 double beds.

Based on availability, requests are not guaranteed.

Occupancy limits - 6 adults, 4 children, 8 total combined.

Maximum of 4 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

Junior Suite Superior

View - Courtyard

Bedding - 1 king or 2 double beds.

Based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

Connecting rooms also available.

Suite

New Occupancy limits - 2 adults, 2 total combined. From (9/21/2020)

Bedding - 1 king bed.

Based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 1 child, 3 total combined.

Maximum of 1 child through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

2 Bedroom Junior Suite Superior

Bedding: 1 king or 2 double beds - based on availability, requests are not guaranteed.

Occupancy limits - 6 adults, 4 children, 8 total combined.

Maximum of 4 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Junior Suite Ocean View

New Occupancy limits - 2 adults, 2 total combined (9/21/2020)

1 king or 2 double beds.

Based on availability, requests are not guaranteed.

Occupancy limits - 2 adults, 1 child, 3 total.

Various Lounges/Bars

- Daiquiri

- Lirico

- Lounge 24

- Cancun

- Capuchino

Various Restaurants

- Don Rafael

- Il Portico

- Yashima

- Krystal

- Chilis

- Agave

All restaurants are non-smoking.

Children's pool
Children's pool with slides
Children's program
RiuLand kids club
Direct access to a beach
Fitness center on-site
New RiuFit area
Motorized Water Sports†
- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing
Non-Motorized Water Sports
- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats
Pool
Pool area with 4 pools on-site. This property has swim-up bars.
Sauna
Spa†
- New relaxation pools at Renova Spa

† Fees may apply

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(Maximum # of passengers is 8)

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Must select age at time of travel (each child under 18)

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Children ages
Must select age at time of travel (each child under 18)

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