Cyber Monday is here with up to $500 promo code savings. View details.

Click "My UV" to chat with an agent for faster service.

Av. Xaman-Ha, Lote Hoteler 2. Playacar  
Playa del Carmen, QR 77710
MEXICO

TripAdvisor Rating 4.5 of 5 stars

TripAdvisor Traveler Rating

7517 reviews
DMCA Policy

Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location: Playa del Carmen - On Beach
  • ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • COVID test onsite

Double

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

Additional Amenities:  Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

- Iron and ironing board (on request)

Superior

Bedding - 1 King or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

Additional Amenities:  Private balcony with garden or jungle view, priority location convenient to beach and pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

- Iron and ironing board (on request) 

Double Near Pool

Bedding:  King size bed or two double beds

Occupancy limits: 4 adults, 2 children, 4 total.

Children 3-16 are surcharged.

- Iron and ironing board (on request) 

Two Bedroom Family

Bedding - One room contains 1 king bed and guaranteed connecting room contains double beds.

Occupancy limits - 6 adults, 4 children, 6 total.

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

Balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink, bathrobes, and shower. Total area is 754 sq. ft.

- Iron and ironing board (on request) 

Junior Suite

Bedding - 1 king bed and 2 day beds. 

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Exceptions: 03/01/18-04/14/18

Occupancy limits : 2 adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Children 3-16 are surcharged.

Additional Amenities :  Private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 409 sq. ft.

Handicap rooms available.

- Iron and ironing board (on request) 

Ocean Front Junior Suite

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Additional Amenities:  Private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

- Iron and ironing board (on request) 

Superior Junior Suite

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Located on the Tucan side of resort.

Junior Suite with private terrace with ocean view, beachfront location on the first floor with direct access to the beach, mini bar stocked every other day with international beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

- Iron and ironing board (on request) 

Presidential Suite

Bedding - 1 king bed and second room with 2 double beds.

Occupancy limits - 4 adults, 2 children, 4 total including infant.

Maximum of 2 children through the age of 2 stay free in existing beds with 1 adult

Additional Amenities:  Private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

- Iron and ironing board (on request) 

Star Prestige Superior Room

View:  Tropical/Jungle View

Bedding: 1 King Bed or 2 Double Beds

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

- Iron and ironing board (on request) 

Standard

Bedding: 1 King Bed or 2 Double Beds

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

- Iron and ironing board (on request) 

Bonsai

 Japanese a la carte restaurant. Teppanyaki show cooking. 


Cozumel

International buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.






La Gondola Restaurant

 Italian specialty restaurant featuring a la carte dining.


La Hacienda

Mexican specialty restaurant featuring a la carte dining.


Mare Nostrum

Mediterranean specialty restaurant featuring a la carte dining.


Uxmal

Beach restaurant offering grilled foods and snacks for lunch.


Various Lounges/Bars

- Uxmal beach bar
- La Mascara disco bar
- La Plaza theater bar
- El Paso lobby bar
- La Marimba restaurant bar
- Kiosko beach bar
- Tikal lobby bar


  • Children's program, onsite

    STAR CAMP:


    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.

    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 

    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 

    · Record short films, become a journalist, publicist or the stars of an improvised video. 

    · Discover the inner artist by working with clay. 

    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 

    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 

    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 

    · Summer classics like darts, capture the flag or Olympic-style events.


    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old


    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles


    Star Camp Shows:

    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 

    What's New!

    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show


  • Direct access to a beach
  • Fitness center on-site

    Fit & Fun fitness program.


  • General†
    Other activities include:  aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
  • Hot tub
    1 outdoor hot tub.
  • Motorized Water Sports†
    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling


  • Pool
    4 outdoor pools.
    1 Swim-Up pool bar.
  • Sailing†
  • Spa†
  • Steam bath
  • Teen programs†

    - Teens disco

    - Eagle Star camp - 13-17 years old



  • Tennis court

Loading...

† Fees may apply
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
Booking an infant?

Up to 2000 bonus award miles for United First® & United Business®

View all

 
  • United Vacations® is the full-service vacation brand of United Airlines®

We're finding the best Flights and Hotels for your vacation now.

  • Lowest airfares on United® flights

  • Reserve your vacation for only $250 down

Keyboard Instructions
change date: Ctrl/Command + ///
previous/next month: Page Up/Down
select date: Enter
cancel and close: Esc