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Hard Rock Hotel Riviera Maya - All Inclusive

Hotel Rating 4.5 out of 5

KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 13098 reviews
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Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with liquor dispenser, sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
† Fees may apply

Deluxe Gold King

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Deluxe Gold Double

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Deluxe Gold Pure King

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Gold Pure Double

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Platinum - Double Beds

View: Partial Ocean View

Bedding: 2 Double Beds

Occupancy limits:  4 Adults, 3 children, 4 total.

Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Deluxe Diamond

View: Garden view; close to main facilities

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total.

Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

Additional Amenities: Balcony with hammock, Liquor dispenser, Rock Spa® bath amenities, Aromatherapy and Pillow Menu, Exclusive in-room dining menu, Complimentary beach bag (1 per room, per stay), Nightly Petit Fours, Private check-in area – late and early check-in (subject to availability).

Rock Royalty Level - Deluxe Platinum King

View: Partial Ocean View

Bedding: 1 King Bed

Occupancy limits: 2 adults, 1 child, 2 total.

A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Additional amenities: Rock Royalty Personal Assistant (7am – 11pm), Upgraded full-size Rock Spa® bath products, Aromatherapy and Pillow Menu, VIP Check-in and check out,Late checkout available (until 3pm – available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Premium Liquor Dispenser, and 24-hour room service.

Rock Royalty Level - Deluxe Platinum Double

View: Partial Ocean View

Bedding: 2 Double beds

A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Additional amenities: Rock Royalty Personal Assistant (7am – 11pm), Upgraded full-size Rock Spa® bath products, Aromatherapy and Pillow Menu, VIP Check-in and check-out,Late checkout available (until 3pm – available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Premium Liquor Dispenser, and 24-hour room service.

Deluxe Platinum Sky Terrace 1 Bedroom

View: Partial Ocean View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 0 children, 2 total.

Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

Additional Amenities: Balcony with hammock, Access to a private 2nd floor grand sky terrace with lounge chairs, Liquor dispenser, Rock Spa® bath amenities, 24-hour room service, and Private BBQ service available on sky terrace at an extra cost.

Deluxe Family

View: Garden or Resort View.

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits:  6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

Additional Amenities: Balcony with hammock, Liquor dispenser in adult's room, Kid friendly minibar, Rock Spa® bath amenities, L’Oréal Kids Bath amenities, Adult bathrobe and slippers, 24-hour room service with kids room service menu, Kids beach toys, Candies and cookies upon arrival, Complimentary mini cake for birthdays (available upon request)

Deluxe Platinum Sky Terrace Two Bedroom

View: Partial Ocean View

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

We packed this crowd pleaser with everything your entourage needs to live it up and rock the show in style.

Additional Amenities: Balcony with hammock, Liquor dispenser, Rock Spa® bath amenities, 24-hour room service, Access to a private 2nd floor grand sky terrace with lounge chairs, and Private BBQ service available on sky terrace at an extra cost.

Rock Suite Platinum

View: Ocean Front View

Bedding: 1 king bed in the 1st bedroom and 2 double beds in the 2nd bedroom.

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: At 2,583 square feet, the Rock Suite Platinum plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy! Also includes separate living and dining room.

Additional Amenities: Balcony with hammock and lounge chairs, Liquor dispenser,  Rock Spa® bath amenities, 24-hour room service, Exclusive in-room dining menu, welcome Petit Fours, Aromatherapy and Pillow Menu, Complimentary beach bag (1 per room/per stay).

Rock Suite Platinum Rooftop Lounge 2 Bedroom

View: Ocean Front View

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: 2-bedroom suite equipped with 5,166 square feet of space; includes dining and living room area.

Additional Amenities: Balcony with hammock, liquor dispenser, Rock Spa® bath amenities, 24-hour room service, aromatherapy and pillow menu, welcome petit fours, separate living and dining area

Rock Star Suite

View: Ocean Front View

Bedding: 1 King in Master bedroom and 2 double beds in 2nd bedroom

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: 2-bedroom suite equipped with 4,991 square feet of space; includes dining and living room area, 2 full bathrooms, and 1 half bath. This suite is topped off with a full terrace area with great Ocean Front views from sunrise to sunset. The terrace is outfitted with a large hot tub, outdoor shower, hammocks, chaise lounge and day bed seating options.

Additional Amenities: Rock Royalty Personal Assistant (7am-11pm), Liquor dispenser, Mini-bar, Rock Spa® bath amenities, 24-hour room service, Exclusive in-room dining menu, express luggage delivery, shoe shine, welcome Petit Fours, Aromatherapy and Pillow Menu, Complimentary beach bag (1 per room/per stay), Complimentary 25-minute Couple's Massage at the Rock Spa.

† Fees may apply

Various Lounges/Bars

With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.

Sun Bar:  The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.

Martini Bar (Heaven Section):  Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.

Heaven Bar and Disco (Heaven Section):  Just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.

Rhythm Bar (Heaven Section):  Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.

Juice Bar (Heaven Section):  Feeds the spirit! Located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.

Lobby Bar (Heaven Section): The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean.

Dive Bar (Heaven Section): Short steps from the main pool, the Dive Bar is the perfect place to relax after a sun filled day with fresh beverages and light snacks.

Float Bar: A fresh margarita for you and a strawberry smoothie for your little one. Enjoy the pool side bar while soaking up the Caribbean sun.

Caffetto:  Kick back and take it slow with snacks, coffee, full bar and premium cocktails served until 11PM.


Various Restaurants

At the Hard Rock Riviera Maya, dining is about more than food. It's a feast for the senses and an appetite for the good life, one served up with legendary eats and non-stop service at 9 word-class restaurants. That means access to everything from a decadent steak house and classic Italian to Asian fusion, service by the pool, and everything in between.

The Market:  Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.

Pizzeto: Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

Frida:  Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

Ipanema: Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit,sample and share with traditional ingredients and modern style.

Zen: From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

Toro:  The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.

Ciao: Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.

Le Petit Couchon: Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

Cava Roja: Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of House Sangria, fine wine, and beer.

Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress for dinner. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Children's pool

    There is 1 zero entry children's pool on site. Splash. Play. Chill. That’s the idea behind this legendary pool with good tunes, great activities, and snacks served all throughout your stay.


  • Children's program, onsite

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Woodward:
    This isn’t your everyday kind of paradise. This is Woodward and it’s unlike anything you’ve ever experienced. This 29,000 sq. ft. shrine to lifestyle sports is built for thrills, and uniquely designed for all skill levels.

    WreckTangle:
    Think you’re ready to take on the WreckTangle? One of the first of its kind, Woodward’s timed obstacle course is designed for both children and adults ready to rise to the challenge. Compete against your friends, yourself, and challengers at other WreckTangle courses.


  • Direct access to a beach
  • Fitness center on-site

    BODY ROCK® FITNESS CENTER
    Our state-of-the-art workout facility packed with all that you need to keep in shape for the show.

    Additional activities in the Fitness Center:
    *Obstacle course
    *Yoga Hut
    *Aerobics room
    *Spinning room


  • Hot tub
    4 Outdoor Hot Tubs
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    *kayaks
    *paddleboats
    *snorkeling
    *scuba diving demonstrations in the pool
    *dive tank
  • Pool
  • Spa†
  • Tennis court
  • Water activities†

    Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
    Hours of Operation*:
    -10:00am to 6:00pm
    -Snack bar: 11:00am to 5:00pm

    *Times are subject to change based on occupancy

    Attractions:
    • Attraction 1: 9 slides of different sizes for children and teenagers
    • Attraction 2: 8 slides of different sizes for children
    • Attraction 3: 6 high-speed slides for teenagers and adults

    Details:
    • Minimum height for slides is 3 feet 5 inches
    • All children under the age of 8 must be supervised by an adult
    • Poolside snack bar available


† Fees may apply

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