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Hard Rock Hotel Riviera Maya - All Inclusive

Hotel Rating 4.5 out of 5

KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

4.5 of 5 stars

TripAdvisor Traveler Rating

14286 reviews
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Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
† Fees may apply

Deluxe Gold King

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, 24-hour room service, Hydro spa tub, Turn down service (available upon request) and Rock Spa® bath amenities.

Deluxe Gold Double

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, 24-hour room service, Hydro spa tub, Turn down service (available upon request) and Rock Spa® bath amenities.

Deluxe Gold Pure Wellness King Bed

Effective June 02, 2020

Deluxe Gold Pure King Bed

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Additional Amenities: Balcony with hammock, 24-hour room service, Hydro spa tub, Turn down service (available upon request) and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Gold Pure Wellness Double Bed

Effective June 02, 2020

Deluxe Gold Pure Double Bed

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Additional Amenities: Balcony with hammock, Hydro spa tub, 24-hour room service, Turn down service (available upon request) and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Platinum - Double Beds

View: Partial Ocean View

Bedding: 2 Double Beds

Occupancy limits:  4 Adults, 3 children, 4 total.

Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, Hydro spa tub, 24-hour room service, Turn down service (available upon request) and Rock Spa® bath amenities.

Deluxe Diamond king

View: Garden view; close to main facilities

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total.

Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

Additional Amenities: Balcony with hammock, Turn down service (available upon request), Rock Spa® bath amenities, Aromatherapy and Pillow Menu, Exclusive in-room dining menu, Complimentary beach bag (1 per room, per stay), Hydro spa tub, Nightly Petit Fours, Private check-in area – late and early check-in (subject to availability).

Rock Royalty Level - Deluxe Platinum King

View: Partial Ocean View

Bedding: 1 King Bed

Occupancy limits: 2 adults, 1 child, 2 total.

A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Additional amenities: Rock Royalty Personal Assistant, Upgraded full-size Rock Spa® bath products, Hydro spa tub, Aromatherapy and Pillow Menu, VIP Check-in and check out,Late checkout available (available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Turn down service (available upon request) and 24-hour room service.

Rock Royalty Level - Deluxe Platinum Double

View: Partial Ocean View

Bedding: 2 Double beds

Occupancy limits:  4 Adults, 3 children, 4 total.

A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Additional amenities: Rock Royalty Personal Assistant, Upgraded full-size Rock Spa® bath products, Aromatherapy and Pillow Menu, Hydro spa tub, VIP Check-in and check-out,Late checkout available (available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Turn down service (available upon request) and 24-hour room service.

Deluxe Platinum Sky Terrace 1 Bedroom

View: Partial Ocean View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

Additional Amenities: Balcony with hammock, Access to a private 2nd floor grand sky terrace with lounge chairs, Rock Spa® bath amenities, 24-hour room service, Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub, Turn down service (available upon request) and Private BBQ service available on sky terrace at an extra cost.

Deluxe Family

View: Garden or Resort View.

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits:  6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

Additional Amenities: Balcony with hammock, kid friendly minibar, Hydro spa tub, Rock Spa® bath amenities, L’Oréal Kids Bath amenities, Adult bathrobe and slippers, Turn down service (available upon request) 24-hour room service with kids room service menu, Kids beach toys, Candies and cookies upon arrival, Complimentary mini cake for birthdays (available upon request)

Deluxe Platinum Sky Terrace Two Bedroom

View: Partial Ocean View

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs live it up and rock the show in style.

Additional Amenities: Balcony with hammock, Rock Spa® bath amenities, Turn down service (available upon request), 24-hour room service, Access to a private 2nd floor grand sky terrace with lounge chairs, and Private BBQ service available on sky terrace at an extra cost.

Rock Suite Platinum 2 Bedroom with personal asst

Rock Suite Platinum 2 Bedroom with personal assistant

View: Ocean Front View

Bedding: 1 king bed in the 1st bedroom and 2 double beds in the 2nd bedroom.

Occupancy limits: 6 adults, 5 children, 6 total.

This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.

Turn down service (available upon request), Hydro spa tub

PERSONAL ASSISTANT SERVICES
Personal Assistant
Ironing Service (2 items per person/per stay)
Express Luggage Delivery
Complimentary Shoe Shine
Spa Tub Preparation (with 24-hour notice)
Personal Assistance with Reservations (on and off property)
Priority Reservations to picks® and mix® Programs
Access to VIP Pool and Beach Areas

Rock Suite Platinum Rooftop Lounge 2 Bedroom

View: Ocean Front View

Bedding: 1 King bed & 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: Two bedroom suite equipped with a dining and living room area.

2,583 sq. ft. including terrace.

Additional Amenities: Balcony with hammock, Hydro spa tub in each room,  Rock Spa® bath amenities, Turn down service (available upon request), 24-hour room service, aromatherapy and pillow menu, welcome petit fours, separate living and dining area

Rock Star Suite

View: Ocean Front View

Bedding: 1 room with King bed & second room with 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: Two bedroom suite, one room with a king bed, and a second room with two double beds. All of yourRockRoyalty Level amenities are already included in thisroom category so you may rock on– my highness.

5,166 sq. ft. 

Additional Amenities: Rock Royalty Personal Assistant, Hydro spa tub, Mini-bar, Rock Spa® bath amenities, 24-hour room service, Exclusive in-room dining menu, express luggage delivery, shoe shine, welcome Petit Fours, Aromatherapy and Pillow Menu, Complimentary beach bag (1 per room/per stay), Turn down service (available upon request), Complimentary 25-minute Couple's Massage at the Rock Spa.

† Fees may apply

Cava Roja

Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.



Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.



Frida

Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.


Ipanema

Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit,sample and share with traditional ingredients and modern style.



Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.



Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.


The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


  • Cuisine: International

Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.


Various Lounges/Bars

- Caffetto.

- Dive Bar (Heaven Section).

- Float Bar.

- Sun Bar.

- Martini Bar (Heaven Section).

- Heaven Bar and Disco (Heaven Section).

- Rhythm Bar (Heaven Section).

- Juice Bar (Heaven Section).

- Lobby Bar (Heaven Section).




Zen

Asian Specialties a la carte & teppenyaki

From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.


  • Beach†

    -Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.

    -Rockaway Bay Water


  • Children's pool

    There is 1 zero-entry children's pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.


  • Children's program, onsite

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.

    Woodward:
    This isn’t your everyday kind of paradise. This is Woodward and it’s unlike anything you’ve ever experienced. This 29,000 sq. ft. shrine to lifestyle sports is built for thrills, and uniquely designed for all skill levels.

    WreckTangle:
    Think you’re ready to take on the WreckTangle? One of the first of its kind, Woodward’s timed obstacle course is designed for both children and adults ready to rise to the challenge. Compete against your friends, yourself, and challengers at other WreckTangle courses.


  • Direct access to a beach
  • Fitness center on-site

    Our state-of-the-art workout facility is packed with all that you need to keep in shape for the show.

    Additional activities in the Fitness Center include:
    - Obstacle courses.
    - Yoga hut.
    - Aerobics room.
    - Spinning room.

    Body Rock® Fitness Center featuring state-of the-art fitness, weight training equipment and a variety of Les Mills classes.


  • Hot tub
    4 outdoor hot tubs are available on-site. 
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    Enjoy a variety of outdoor water sports, including:

    - Kayaking.
    - Paddleboats.
    - Snorkeling.
    - Scuba diving demonstrations.

  • Pool
  • Spa†
  • Tennis court
  • Water activities†

    The Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including: 

    - 9 slides of different sizes for children and teenagers.

    - 8 slides of different sizes for children.

    - 6 high-speed slides for teenagers and adults.



† Fees may apply

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