Situated on beautiful Cozumel just off Mexico’s Yucatan coast, the Sunscape Sabor Cozumel is the most complete beachfront resort on the island offering families and couples an ideal tropical getaway. The Unlimited-Fun® experience at this resort begins with two sparkling pools, lively bars, limitless dining, and exciting live entertainment while the resort’s spacious accommodation offers stunning ocean views. Around the resort, there is a large choice of land and watersports, and the largest beachfront of any resort in Cozumel. Very family-friendly, there’s a kids check-in, welcome treats, and an Explorer’s Club for Kids.

Location: On Cozumel Island, 12 miles off the Yucatan coast. Approx. 20 minutes from Cozumel International Airport or 90 minutes land and boat transfer from Cancun International Airport.

Location

Cozumel
Cancun International Airport (CUN) : 59 miles
Cozumel International Airport (CZM) : 10 miles

Property Information

Year Built: 1996
Total rooms: 218

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4087 reviews
  • 3.0 star tripadvisor rating
    I wouldn't return. Staff was lovely, but facility needs some upgrades. Disappointing beachfront. Water was cloudy.

    I wouldn't return. Staff was lovely, but facility needs some upgrades. Disappointing beachfront. Water was cloudy. Beach chairs were in need of upgrade.

    May 24, 2024
  • 3.0 star tripadvisor rating
    Ok, but food could be better

    Got pretty sick from the food, they don't have very high food standards and several things didn't looked cooked to a high enough temperature. it is pretty basic and no frills but location is beautiful if you don't mind being 20 minute taxi ride from anything else. most staff are very nice. room is good and clean.

    May 21, 2024
  • 3.0 star tripadvisor rating
    Good location, below average food

    If you’re diving the reefs, you are at the ideal location. However be warned, even as a guest they charge you $10/day/person just to get picked up on their dock. The food is below Cozumel average. Only 20% of what we ate could be called “good”. Look for a good price and it’s worth it. It’s a cheap budget hotel, pay accordingly.

    May 15, 2024
  • 1.0 star tripadvisor rating
    Unfulfilled Promises: A Blunt Review of Sunscape at Cozumel

    Despite having stayed in numerous hotels for business purposes, my recent experience at this hotel has left much to be desired. Particularly when compared to its larger counterparts such as Dreams and Secrets, the overall value proposition here falls short. Here are some key areas of concern: Restaurant Service: Regrettably, the restaurant service here ranks among the worst I've encountered. Despite extensive travel, I've never experienced such lackadaisical attitudes towards customer satisfaction. Several factors contribute to this dismal experience: There is a notable lack of urgency among the staff. Seating capacity is consistently overextended, resulting in lengthy wait times. Even with a concise menu, no efforts are made to streamline the ordering process and minimize delays. A significant portion of the staff demonstrates rudeness and apathy towards guest satisfaction, which directly contradicts the "unlimited experience" promised. Check-in Experience: Upon arrival, I encountered an unsettling interaction with a staff member. Despite presenting my official driver's license, I was met with abrupt questioning about alternative identification. This insistence on a secondary form of ID, seemingly based on my appearance and language spoken, was not only offensive but also indicative of a need for improved sensitivity and professionalism. However, there were a few positive aspects worth mentioning: The kids club exceeded expectations, with dedicated and respectful team members providing an enjoyable experience for all. Housekeeping staff maintained high standards of cleanliness, ensuring our room was immaculate regardless of our departure time. Resolution: Following our feedback on the subpar restaurant experience, the Restaurant Manager made efforts to rectify the situation by arranging daily reservations. While this improved our dinner experience, other meal times and the bar service continued to disappoint. Despite our reluctance to continually address these issues, the overall meal experience remained inconsistent. In conclusion, I regret to say that I will not be returning to this hotel and cannot recommend it, particularly to those accustomed to the standards set by Dreams and Secrets. The disparity between the high price tag and the quality of service renders this establishment an unsatisfactory choice. I sincerely hope that the management and staff take these criticisms constructively and implement meaningful improvements for the benefit of future guests.

    May 06, 2024
  • 3.0 star tripadvisor rating
    room for improvement

    did not like my stay. the pool chairs are made of metal an many people got hurt from bumping into them. the pool was not cleaned often. the room fridge was never refilled. its a mediocre resort at best

    May 04, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319