This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.

The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Suites: 910


Resort Details


Show More


Show More

Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15724 reviews
  • 5.0 star tripadvisor rating
    La Joya of Mexico

    First night at Paradisus La Perla and dropped into Hadar buffet and had an awesome Indian Food experience and amazing margaritas. Roberto Cuevas made the experience, and was an excellent waiter. I highly recommend both the strawberry and mango margaritas, and Roberto will treat you right!

    May 23, 2024
  • 5.0 star tripadvisor rating
    Excellent hotel,staff, and concierge. Just amazing.

    Myself and my husband went to celebrate my birthday. The hotel was really 👌. we were a little disappointed with our booking being cut short at Paradisus cancun, but we're glad to come Paradisus Playa del carman. We were transferred to Paradisus Playa del carman on my birthday. Apparently they have some music festival and don't accommodate single bookings. We met our concierge Eduardo, he is such a pleasant person, easy to talk to, and he will sort out any little thing that you ask for. He helped us move rooms as it was a little loud with the kids,music, etc. The rooms were very spacious with all the modern amenities. The previous hotel did not pass on the birthday msg. Eduardo arranged a birthday cake for me, which was a pleasant surprise. He even booked tables for us at different restaurants every night. The bar tenders at the Sante pool Pascal, Abasail, and our waiter Alfedo were really nice. Pascal even went out of his way to buy me a couple of padlocks as I forgot my keys at home and had to have mine cut. Only thing we couldn't enjoy is the beach as it was full seaweed every day, but the pool was great.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Amazing !

    Amazing place and staff! We stayed in a Nikte suite, which I highly recommend. The hotel is very clean. Tiara, our concierge, was outstanding and took great care of us. Florencia made the best iced coffee at the Nespresso bar. The only downside was that guests would reserve chairs at the pool and not use them, making it difficult to find a spot. However, the staff were very helpful in finding us a place, which was important for us as we needed a shady area for our baby.

    May 21, 2024
  • 4.0 star tripadvisor rating
    Beautiful Resort, Great for Families

    Resort was absolutely beautiful. Great for young families. We traveled with a 4yo and 18month old and everything was great for them. Our concierge was very nice and helpful. Really recommend the swim up room, so worth the extra cost! The water park is awesome, food is good. AMAZING services from everyone. It really felt like a luxurious resort that caters to kids. Also, kids loved all the animals running around. A few things that I'd call out, but weren't necessarily deal breakers: nightly entertainment isn't the best, no big shows and communal area with music. We were there for 5 days, and only the Mexican Fiesta was good (but it was very good). Since we had small kids, this wasn't a big deal, but if I was traveling without my kids, I'd be pretty bummed. Resort is spread out in a way that there's not a gathering place with music and people, everyone is kind of spread out... Also, you can't see the beach from any pool - I personally like to be in the pool with an ocean view. You have to walk a bridge to even see the beach. That was disappointing. If you're traveling with kids, this resort is perfect. Can't speak to the adults side, but I wouldn't visit the family side without kids - not enough fun entertainment for adults only.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Excellent Experience

    Nestor the butler/concierge and Nellie the bartender were absolutely phenomenal. Nestor went above and beyond to ensure my family and my daughter received a fantastic experience this trip. Without his assistance, it was likely to have receive a lower rating on review since we did have issues with AC and power outages in our room. Nestor was always quick to remedy any problems when he was on duty.

    May 20, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319