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4688 reviews
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Sep 22, 2023Non existent customer service
Currently staying at the Penthouse and honestly the customer service here is non-existent. If you would love pay £2000+ a night and get zero service then do stay here. The only reason it isn’t a 1 star is because the location is spot on and the views from my glass dome room are gorgeous whether if it’s day or night. Breakfast is average, acceptable. Check in is a nightmare worst guest services I’ve ever seen. Room is a little dated…. And not very clean. Layout a little odd and super tiny wardrobe I can’t even justify. No special service or concierge for staying at the penthouse. Don’t expect to be treated any different. I wrote a request for sparkling water to be stocked in my fridge but it was not done. Went down to the lobby to ask for it and still did not come.
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Sep 17, 2023
Is this actually a Hotel?
Oh dear! Q: What happens when a 5 star hotel forgets about its raison d’être? A: You get the ME London! Shockingly bad customer service throuout our stay. You enter this hotel on the ground floor and are immediately fumigated by cheap scent sprayed around the foyer, I suspect in an attempt to keep the hoi polloi from entering the building? Then into the lift lobby where there are 2 general lifts for the 157 guest rooms but the keycard system in the lift doesn’t work and indeed, the staff all appear to know this! The reason I suspect is thst the hotel isn’t particularly interested in the actual paying guests. Oh no. It simply wants to whisk the moneyed party goers upstairs to the Radio rooftop bar to pay over the top for cocktails, the DJ and to be seen and to see (the view). Check-in was a joke. The front of house was rude and couldn’t find my reservation despite me clearly explaining I’d checked-in on-line. No welcome drink offered (Meliá Reward Card Member). Rooms are ok when inside but the corridors are so dimly lit that you need your phone torch to identify where to put your keycard to enter the room. The beds are super comfortable and bathrooms sizeable and well equipped for a London hotel. Breakfast didn’t seem to have any tea available? What was going on? Oh by the way, you know that thing where you get a nice letter from the Hotel Manager welcoming you to the hotel? Well mine was addressed to a completely different guest. Very poor! 5 stars? You’re having a laugh! There are plenty of fine establishments within a stone’s throw of the ME London. Go elsewhere!
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Sep 12, 2023DISASTER from start to finish, The BEST concierge service ever received.
We recently had the misfortune of staying at the MEHotel, and we must say it was an absolute disaster from start to finish. I had high expectations for a comfortable and enjoyable stay, but unfortunately, my experience was plagued with issues in several areas, including maintenance, food, and keycards. Firstly, the maintenance of the hotel was severely lacking, blocked sinks, AC. Upon entering my room, I immediately noticed a stain marbles in the bathroom that continuously enjoyed during my stay. Despite reporting the issues to the front desk multiple times, no action was taken to address this problem. The lack of attention to such basic maintenance was disappointing and frustrating. I asked to speak with manager at the check out, after sitting 40 minutes in reception I noticed arrival guest was offered champagne on arrival. Why I was not offered on arrival??? Moreover manager did not come and speak with us and we left. General cleanliness and upkeep of the hotel left much to be desired. The hallways had a musty smell, and the carpets appeared worn and dirty. It was clear that the hotel was not properly maintained, giving an overall unhygienic and unpleasant impression. The dining experience was equally disappointing. Being vegetarian the options provided were limited (staff member offered steak???? when asked what vegetarian option she would suggest), and the quality was far from satisfactory. Additionally, the service at the restaurant was slow, with the staff seeming uninterested and inattentive to the needs of the guests. At the breakfast we had to wait 40 minutes to be served, which ruined our morning plans, however after speaking with Victor at the concierge on our second morning he made our stay more enjoyable, planning our itinerary and suggesting easiest routes, tips and places to avoid and explore the city. Another major inconvenience during my stay was the malfunctioning keycards. It seemed that every time I tried to access my room, lifts, the keycards would not work, forcing me to repeatedly seek assistance from the front desk and not even an apology. Overall we approached front desk 10 times to cut keycard This inconvenience added unnecessary frustration and wasted valuable time that could have been spent enjoying my stay. Overall, my stay at the ME Hotel was nothing short of a disaster. The lack of maintenance, poor food quality, and constant issues with keycards made for an extremely unpleasant experience. I would strongly advise others to steer clear of this establishment, as there are surely better options available that provide a comfortable and hassle-free stay. We have to say thank you to Victor, who actually cared about us and made our first time visit in London memorable, with his suggestions and his kind attitude towards us. Sadly we couldn't leave any tip to him, as on our departure he was off. The stay deserves strong one star, as Victor at the concierge desk was fantastic, we decided to leave 3 star review, as he truly cares of guest experience. 6,6 feet luggage porter was great too. TIPS: Stay only because of location and comfortable bed - DO NOT expect 5 star service from staff member apart of the concierge team (Victor) who was the best concierge in over 7 years of travelling. They charged us 300$ for incidentals for 3 night stay, when everything was prepaid and lady at the reception responded "If you break something we will charge you". DISASTER STAY (5th-8th September)
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Sep 12, 2023A must see.... Montenegro.
We can strongly recommend Montenegro for a holiday. We traveled around quite a bit and all our expectations were meet. The people are wonderful, friendly, and welcoming. Food is of good quality, and reasonable prices. A little more so in the tourist areas. Great scenery, and super wildlife in the mountains. The lake is a must.... We will be retuning in the future. M&N.
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Sep 07, 2023
Great stay
Wonderful place to stay in London! Can’t say enough about our stay at me hotel London. Good location, walking distance to everything and great friendly staff. Rooms are good size with large bathrooms. Our first night we had some difficulties with the AC and Tv. Uda, the night manger responded quickly saw we were exhausted and came to the rescue. Uda tried to quickly fix and when he was unable he without hesitation relocated us to another room saving our trip. We were able to get a good night sleep and enjoy London the next day. Highly recommend hotel and thank you Uda!!!