General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1536 reviews
Nice but uncomfortable
Nicely renovated hotel, classy fittings and good service. Even though we had a queen room it was very small. No space for our luggage, tiny wardrobe for 2 people, and no space to work from. Not great for a business hotel. Overall an uncomfortable experience.
Classy hotel with lovely rooms and lounges
We stayed for three days while enjoying London. We had coffee at the cafe on the morning and enjoyed the lounge at night fir drinks. The common areas are lovely and worth enjoying while staying there. Our room was very classy, looked newly upgraded, and very quiet. The staff was very helpful and polite. We would stay there again.
5 Star Service and accommodation.
I have stayed at The Kimpton Fitzroy probably 6 times now and the reason I return is for the welcome starting with the door people including Amar. The breakfast is very satisfying with fruit, yogurts etc and the best cooked to order Full English. Thank you to Fedro and Lena for looking after me each morning. Jack, Customer relations was attentive and always was interested in my day as all the other staff I engaged with. Maintenance fixed a water problem I had in the bathroom within 15 mins. Thank you Mick, sometimes in hotels I have visited previously I have had to prompt a visit from maintenance. The hotel is like staying in a 1920 or 1930’s stylish haven. Expensive but highly recommended as it is luxury in every way.
The Kimpton Fitzroy is a large, elegant, and historic hotel located in the heart of London. Just a few steps away from the Russell Square Underground station, you can catch the tube for a short ride to the West End theater district, Soho, Chinatown, or to Westminster. The British Museum is a few blocks away. And if you fit, the Theater District is a 20 minute flat walk from the hotel. This hotel was build in 1912 and was designed by the architect who designed the main dining room of the Titanic. So you will find elegant mosaics on the floor, stunning marble columns, and dramatic staircases. The "Lucky George' dragon statue is found on the 2nd floor staircase: it's twin is still on the Titanic. We splurged on a suite overlooking Russell Square and the room was fabulous. A separate living space is a great idea when one spouse is trying to sleep after a 10 hour flight while the other is wide awake at 3am. Our four poster bed was extremely comfortable. A special shoutout goes to the amazing walk-in shower with a strong flow of hot water. Galvin's restaurant on the ground floor serves high quality food in an attractive setting plus a breakfast buffet. The informal Burr and Co shop actually has the same prices for ala cart items, so my recommendation is to select Galvin's for a quieter experience. The cocktail lounge is a stunning environment featuring a large disco ball hanging from the ceiling. Kimpton's feature at hosted social hour with complementary wine and beer. This one was disappointing, poorly attended, and tucked away in a far corner of Burr and Co. The Kimpton Fitzroy is a splurge, but absolutely enjoyable. The Kimpton
Amazing Hotel with an Awesome Doorman.
I sumbled onto this hotel in January 2023, walking around the neighborhood. I'm so glad I took time to walk in and take a look. It's jaw-dropping beautiful. The staff is amazing, especially Ammar, the doorman. He greeted us with a big smile and took out bags up the stairs. Normally, people in his position are polite, but most don't seem to enjoy what they do. Ammar does. We had a beautiful small suite that was stunning We visit London often, so we'll definitely be staying there again.