LocationPunta Cana - Beach
General Policies & Fine Print
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2833 reviews
Substandard RIU Palace with faults on many levels
We are currently staying here and this is our 5th stay at a RIU Palace and this one is very poor. From not being picked up at the airport and being told by the check in staff that was our fault and we obviously hadn’t looked properly for our name to not getting the room we had booked to finally three rooms later getting into room in need of some tlc at circa 9 p.m. that night. The TV had sound but no picture and despite calling maintenance twice via the app they keep closing out the request and have not fixed the shower from leaking out of the base of the screen all over the floor. The wardrobe door is stuck and likewise one of the drawers. The curtains are coming off the rails because they are so hard to open and close so previous guests have obviously given them a very hard pull. It is all very unimpressive. The food is also not a patch on the RIUS in Cape Verde for example. The execution is poor. Fried eggs yesterday morning had crispy bottoms but raw white tops. At lunch the fish was cooked to dry and tepid. All again very unimpressive. They had no white wine at the Beach Bar all day!! Can no one go to the Restaurant and restock for their guests?! Obviously not at this RIU. The gym is old and tired; a bit like this hotel; only the grounds appear to be up to scratch. No one is even throwing away the broken sunloungers so be careful which ones you choose to sit on! It is going to be a very long two weeks at this hotel.
Best couples getaway
This resort was very good. The service was top notch in all areas. The room was fine. Older but everything was functional. The food was great. No shortage of beach chairs or towels. I like the fact that you could get canned beer. There was a cart that came by a few days but not the whole time with ice cold beer and liquor by the drink. This should have been everyday but our room was close enough to get beer from the room refrigerator. The workout room could use a little updating . Only two of the three treadmills worked. Would definitely go back.
Paradise on the Earth
Riu Palace Punta Cana went above and beyond, delivering a service that exceeded expectations and truly felt amazing. It's a paradise on its own, eliminating the need to seek one in another world. The staff's genuine concern ensured I lacked nothing, making my stay at this resort exceptional.
FRAUD GOING ON BEHIND CLOSED DOORS
DO NOT STAY HERE!!! little tired looking hotel the cleaners work very hard and don't get appreciated for there hard work. Well the entertainment team are lazy don't work at all I was asked to buy drugs from a chap called KING he said his name was REY (supplier) not sure how they are taken into the premises he did show us it in his bag he even asked us if we wanted to leave the hotel to go to the disco and he would take us there but we would have to pay for this he was asking of $300 I did ask him is this allowed and he said his cousin is the boss in the hotel and he is allowed to take guests out. I found this very bizarre behavior never had we seen anything like this before we have stayed at several Riu hotels before in Jamica. I think he needs to be dismissed from his job as I feel I may not be the first person he is trying to swindle with his sweet talk but I am not naive to fall in his trap.
The best resort
I had a great stay. The best resort. I always go to Punta Cana. And definitely 👍🏻 RIU Palace Punta Cana is the best!’ The RIU Pool Party is a HUGE plus. Water park excellent. Outstanding service . Very polite.