If you are looking for relaxation and tranquility, the Hotel Riu Palace Jamaica has the best facilities for this. Being an ADULTS ONLY hotel, exclusively for adults over 18, you can enjoy on your own with a wide range of leisure activities, such as fresh water pool, chill out bar on the beach, jacuzzi, sauna, gym and wellness center 'Renova Spa' with different treatments and massages.
The hotel offers high quality service guaranteed by RIU, as our All Inclusive, in which the client's comfort and enjoyment are the most important. Therefore you will have the chance to eat at the buffet restaurant a variety of delicious dishes, and taste the best cuisine that our chefs prepare at the theme restaurants.
If you come with your partner or with friends, you will have a great vacation. The Hotel Riu Palace Jamaica has a gym, table tennis, volleyball, tennis, windsurfing, sailing, kayaking, snorkeling, diving and more water activities. During the day you can enjoy the entertainment program, and by night you have different activities, as live music, or perhaps you prefer to dance in the disco at the best rhythm of Jamaica. If you like Golf, close to the hotel you'll find four golf courses with great views.
In the Hotel Riu Palace Jamaica you will discover the magic of this wonderful island. Enjoy the best offers of Jamaica and spend some relaxing time at the hotel.
LocationMontego Bay - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4280 reviews
Pros and Cons but overall I’m happy with our stay. I love Cancun but our friends did not want to go there so, we chose Jamaica for our 25th anniversary trip. PROS: 90% of the staff are very friendly and welcoming. Naveene upgraded us when she found out it was our 25th anniversary. Paul, Cristal and Kay Anne (pool staff) were open, friendly and attentive. We really enjoyed talking to them. They work hard and they’re good people. The pool entertainment is awesome!!! They just really want everyone to have fun. Black Panther was extra entertaining! He really got involved a couple days and had everyone laughing! Our housekeeper, Nikki, Z and her team did a wonderful job of making a room special for our 25th anniversary. The buffet food is the best and the staff for the buffet Dinner is absolutely wonderful. We had Nikki and her team for dinner. Nikki and Tasha went all out for our anniversary and brought flowers from home to decorate our table. The hotel grounds are very clean. The bathrooms around the bar pool are impressively clean. I really like that you have the option to go to both of the other resorts. We really enjoyed going over to reggae for jerk, chicken and hanging out at the pool at Mobay. We really enjoyed using the water park. The guys who come up on kayaks on the beach are very polite when they ask you if you would like some thing and you say no thank you, that’s not your thing, they always say, much respect. I do appreciate that respect level. CONS: 10% of the staff are not very friendly. I always smiled and said good morning or hi to everyone, some would just look at me & ignore me. The breakfast staff that faces the bar pool are not friendly at all. Felicia & Pricilla are rude and mean. And two different days I watch the lady great other tables and take their drink orders, but not once did ours. I noticed that they were more friendly if you had darker colored skin. The men who work over there only care about, standing around and talking to each other. However, the breakfast staff near the dinner entrance buffet. They are wonderful and nice. I’m just sad that we didn’t realize it until 3 days before we left. The entertainment at night got a little frustrating, because there wasn’t always enough seating available so we would leave and go to one of the other two resorts for entertainment. we used the paddle boats, but we were forced to tip the staff by the staff and then told to get them drinks. I didn’t mind at all getting the drinks, the problem is, it was rude because they didn’t ask us, they told us. At RIU Mobay & Reggae when the pool bars were full, it was very difficult to get service. I would get walked past and serviced over, it felt like a racial thing. I was not the only person to feel this way. We met 2 other couples who felt the same way. The RIU MoBay crowd is a little rough and ghetto. The taxi driver that is out front of the hotel took us across the street where we were hustled. We found out the next day during an excursion when the local driver told us that those taxi drivers and the people at the store split the money that they hustle off you. We paid $90 for a bottle of rum and we saw the same bottle of rum at the green apples store across the street for $35. Overall our trip was great! We tried to avoid the negatives to keep our trip positive. RIU Palace - please get a better music system! Mobay and Reggae way outshine you when it comes to their system for music. We asked DJ fun fun to turn it up and they told us that is as loud as it goes! lol trash
The best holiday we have ever had the most beautiful location fantastic beach. Rooms ultra luxury, biggest bed I have ever seen. All staff really friendly and helpful. The food choices are extensive even lobster on most days the buffet restaurant is divine and our waitress, Dinah was lovely Not much on entertainment but you can go to either the next door hotels for that Would I go back, without a doubt highly recommended
We are here now having been here 12 days first of all what ever I say in this review don’t let it detract anyone from coming here the hotel is great and well worth a visit Arrived around 5pm check in was Swift with good with lots of useful information, your allowed to use the Reggae buffet next door for all meals but only the other hotel Montego Bay buffet for lunch and you can’t use any of these two for there al a carte restaurants, went to our room which we had requested a top floor and got it with a nice view of the pool and sea, rooms a large and very very clean not really sure what they could do to improve them as have everything you need including in room optics with branded spirits, large TV with plenty of Chanel’s and a massive comfortable bed As mentioned in previous reviews there are 4 specialty restaurants and a buffet rated as follows 1 Zen Japanese, I enjoyed it but the 3 others didn’t( I had different to them) so probably personal choice 2 Steak House, ok but nothing special 3 Italian, best of lot and service very good 4 Krystal, going for it and tomorrow so can’t comment 5 Buffett, brilliant massive choice somethings for everyone Now for the staff, this is what makes this hotel from the cleaners to the security to the lifeguards and bar staff all are fantastic to many to name but here’s a few, Archer in the lobby bar is fantastic, our cleaner Shanna was a diamond, the turndown maid who came every evening was always smiling and made you feel happy for the night to come, Ronaldo one of the bar staff during the day was so friendly with a infectious smile also Kay Ann again one of the daytime bar tenders was great always taking the time to chat and make sure all was ok alsoTamar from the quiet pool bar great cocktails from him everyday to be fair there are to many to mention and remember but I can honestly say I found all the staff great, lastly but certainly not least are your entertainment team who do everything they can to make your stay as enjoyable as possible, theres Spark in the Dark who is so energetic it makes me tired just watching him , DrFun with his deep laugh that makes us all laugh Spider-Man who leaps about all over the place (fun to watch) Dark panther who again loves to entertain And Star fire who has time for everyone There are more but to be honest can’t remember all of there names but they all love to entertain you and keep you happy In a nutshell if you come here your in for a great time surrounded by happy staff with great food and drinks in a lovely setting I would highly recommend
Fabulous location and staff
Whilst the room we had is probably getting ready for a freshen up it was spotlessly clean and a great size. The public areas were also spotless and the cleaning staff work tirelessly day and night. The food was fabulous and plenty of choice for something different every night. The main shout out goes to the staff they are so friendly and helpful and nothing is too much trouble. We met Archer in the lobby bar at the beginning of the holiday and by the end of our stay he felt like a friend - no matter how busy he was he always made time to chat while working. Finally the animation team are probably one of the best we've seen - even though we didn't partake in many of the activities they still spent time asking about your stay, explaining what was happening and just showing an interest - very personable. Thank you Dr Fun Fun, Starfire, spiderman and gang.
Another great stay with RIU
We loved our stay at the RIU Palace Jamaica, check in was really smooth and we were greeted with a smile, the bar staff are also fantastic - so attentive, funny and welcoming! We especially loved the entertainment team, hats off to Spark, Spiderman, Black Panther, Bravo and all the other amazing staff they remember you and your names right from the minute they meet you, they’re so much fun and have so much energy, they absolutely did their jobs because we had so much fun! We tried out the entertainment a few times and also at the other resorts and again we loved it. The restaurants were nice we ate at the buffet a few times and the Italian twice, the steak restaurant and the Aqua bar there is so much choice of food and something for everyone. This is our second stay at a RIU Palace resort and it’s clear to see that it’s very consistent as a brand and we love it! Thank you so much for another great stay!