Located on a secluded sugar-white sand beach in the Riviera Maya and catering to couples, friends and families, Dreams Tulum Resort & Spa provides upscale surroundings combining fun and relaxation with the ancient world of the Maya. It is one of the only resorts in the Riviera Maya located a short distance to the exciting town and ancient ruins of Tulum & Xel-Ha Aqua Adventure Park.
Unique Selling Points:
-Located in the trendy, seaside town of Tulum, only 1 hour and 25 minutes from Cancun International Airport.
-Boasting luxurious swim out suites, some designated for adults-only, with bar service available
Its magnificent colonial architecture, original paintings and ambiance provide the perfect setting to unwind and discover the mystical power over the ancient Mayan civilization. This hacienda-style, Unlimited-Luxury® resort features a Spanish-style wedding chapel, an eco-friendly setting with fountains with LED lighting and sound, 5,000 plants, two swimming pools, a children’s area, a Mayan-themed Explorer’s Club for kids and nine gourmet restaurants, plus seven fabulous bars.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9329 reviews
Tennis coach Horacio is wonderful, lovely space and service. The resident iguanas were particularly delightful. Loved the grounds, beach, and nature around the resort. im done but they want me to write more....
It’s ok if you go with your family
It’s a 2000s kind of resort, from the food to the decor. There is nothing outstanding about the resort except maybe the staff who are helpful. It is 15 min away from actual Tulúm. If you’re under 35 I don’t recommend it
Would I return here? — Maybe but probably not.
Attended for a wedding. It was an okay resort. Some good, some bad and some ugly. My first complaint is that the bride and groom should have literally been treated like royalty and they were not. I was not the bride but if I was - OMG I would have some complaints! Regardless, we managed to enjoy ourselves. We found things we enjoyed and unfortunately also some things we did not. The beach is kept in pristine condition. They are up raking it at sunrise. The pool is cleaned daily. I sat on my balcony to watch the sun rise every day and witnessed them cleaning the grounds. I sure wish they cleaned my room like this. Room service would forget to pick up dishes and garbage would pile up in our room until we called to complain about it. I hate complaining but come on — look at the picture I posted. That’s unacceptable! The food was bearable. We found things to eat but lacked some things. Loved the omelette bar. Tried various restaurants and found things on the menu that were tasty and other things we wished we never ordered. No surprise there as you can’t please everyone’s taste. The coffee was worthy of my tastes. We went there too many times a day. The ice cream was great too. I did not like the smoothies at all. The place looks enticing but unfortunately they did not taste nice at all. The water on the resort is bottled. The ice is bagged. We had no issues with upset stomach’s. We had my 4 month old with us and used boiled water for all the bottles. The elevator stopped working on Day 2. We were on the 3rd floor. I had an infant and a stroller. None of that was ideal. They had people trying to fix it but clearly had no luck since we climbed stairs with a stroller everyday. Very annoying! My bracelet was stolen. I reported it. They “did an investigation” told me they would email me the result of it since the worker who last entered my room was only back in a few days. I have never received any feedback whatsoever.
Erick is the best
Thank you so much for the entertainment team! Erick is the best he made the entire stay the best part of our visit! If it wasn’t for Erick we would have not enjoyed our stays Erick made our stay the most memorable experience we ever had and because of him and only him we will return!
Excellent place to disconnect and take vacations
Hotel has WiFi everywhere, but the experience is so great that you will leave your devices at your room and enjoy the experience and place. Food quality and variety is awesome. Don't miss the seaside grill (at the end, you are in the sea side) with an excellent beach. Tulum ruins are very close and if you want to go to Somewhere else, like Cirque du Solei, you will require 45 to 55 min.