General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
Customer Ratings & Reviews
TripAdvisor Traveler Rating1023 reviews
My husband and I got married here a week ago on their sky gazebo rooftop. The entire resort is impeccable with an incredible attention to detail. The textures, sights, lighting, smells and friendly atmosphere make you feel right at home and relaxed. Unfortunately two days before our wedding, my husband ended up in the hospital and needed emergency surgery. Secrets Moxche staff transported us to and from the hospital and sent us food. Every day, Alondra (Alo) from management/ reception messaged me to ask if we needed anything during our stay. The Secrets Moxche team made us feel right at home. Our wedding coordinator Faride Parroquin was outstanding, super detailed and on top of everything the day of our wedding and weeks leading up to it. The only “negative” thing about the wedding planning process was that the resort doesn’t allow you to plan until two months before the wedding to allow for accurate quotes, so it’s something to keep in mind if planning a destination wedding. However, they can literally do whatever you want so you need not worry. Our photographer Alex and his team (Adventure photos) did a phenomenal job, and it was obvious how much fun they were having doing it. The entertainment team was outstanding, from morning yoga and Pilates with the visiting instructors to aqua mat classes and pool volleyball with Jose, Uzi, Karley and Jazmine. The food here was amazing, and they have a great variety for everyone. The pool and beach staff are so helpful and genuine, especially Alejandro and Jacobo. Overall, this is the best resort my husband and I have been to, and we look forward to returning.
I want to go back
I wish we had more time at this resort. Thank you to Uziel, Jasmine and the amazing Entertainment Team. Yanell, the concierge - willing to go above and beyond., everyone from the grounds maintenance, room service, restaurant staff and everyone in between was very personable, friendly and always there to make you feel special. Thanks so much for great stay - can't wait to go back!
Amazing place. Just lovely, from registration to departure. First class. Great service. Great food & drinks. Anyone who didn't like the food here in their review...I have to wonder where they were eating?! This place is so new & modern. Open & spacious. Has everything. The Rooftop really made the stay for me. Lovely up there. Worth every cent. Can't wait to go back. But...Please!!!...Cool the pool temps down! Main pools are WAY too warm. Like bathwater warm. The selling José upon our arrival did to get to get us to go on a tour of Impressions (a new resort) was a bit too much. Please...just give us our bags so we can get to our rooms. We're tired!! Don't hold us hostage trying to sell to us, please. The Rooftop pool was very nice temperature-wise. Great gym, food...Just book it!! It was so lovely Can't wait to go back!!
Secrets Moxché Playa del Carmen absolutely exceptional
Beautiful place,clean,nice and friendly environment,fast check in and check out ,food and drinks excellent,the pool very clean,just need more umbrellas,the staff are very friendly and helpful,the rooftop amazing,the rooms very comfortable and clean,exceptional I recommend it,I will definitely come back
Perfectly Designed for Couples
Secrets Moxche was the perfect resort to go to for our honeymoon. We were provided with impeccable service, romantic scenery, and excellent food. We are already planning our trip back to this resort for our anniversary. Everywhere we went the staff greeted us with smiles and kind words, and the resort seemed to have thought of everything before we needed it. Compared to other all inclusive resorts, this property is very compact (but never felt crowded), which was very nice when taking trips back to our room or to the nearest bar/resturant from one of the many pools. It was very nice to be able to choose which vibe we wanted each day whether it was the peaceful "beach pool", the private cenotes, or the lively "activites pool". Being a World of Hyatt member allowed us to afford this trip, we suggest always booking through their website for the best deals and rewards.