General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
Customer Ratings & Reviews
TripAdvisor Traveler Rating655 reviews
The perfect holiday
We stayed at this hotel for a week in May and have come away looking forward to returning in the future. The variety and quality of food is excellent, the coffee shop is a treat, the resort itself is well designed and interesting to walk around and the staff are fantastic - they could not do enough for you. We had to move room half way through our holiday due to an issue we were unaware of and even that was handled efficiently, with an unexpected upgrade topping off a perfect stay
Fabulous retreat for wedding
We loved our stay at this hotel for our friends wedding. It was brand new and gorgeous, but our favorite was our concierge on our floor, Karina. She was a pleasure to work with and very personable. She was always smiling and anticipating our needs for recommendations, housekeeping needs, etc. She was always cheerful and charming and we looked forward to seeing her when we would walk on our floor or call for assistance. Only downside is that the property is still new, and therefore doesn't have lush greenery, spider monkeys, nor coatis. Kayaking in the ocean with the activities crew was fun.
Beautiful Resort with Lots of heated Pools, lots of Chairs available by the pool, we did preferred and enjoyed breakfast at the roof top pool, pool was so warm, entertainment in events was 10/10 and food was delicious. Ocean is not good at all, full of sea grass and rocky.
Beautiful Property, amazing staff!
Clean and gorgeous property. The staff was so friendly and always there to help! For the most part the food was good. Pools are amazing and the property is set up to easily navigate where you want to go.
Wonderful vacation and welcoming staff
My partner Chris and I stayed at Secrets Moxché and had a wonderful time. The food was great, room was beautiful, and staff was amazing and friendly. The staff really went above and beyond for us and truly made the vacation. Thank you to Uzi, Victor, and Fermi from the entertainment team - they were incredibly friendly, welcoming, and hilarious every day. My boyfriend injured his foot and every day they went out of their way to check on him. Pool waitstaff Sergio and Consuelo were amazing and provided prompt and friendly service, and Andres at the pool bar was always smiling and knew what we wanted before we even asked. The only reason my review is not 5 stars is because we had some trouble at Bisou, the French restaurant. Staff was rude there - very contrary to all of the other staff we met! And my partner and I both got sick the morning after eating here.