General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11351 reviews
It was fantastic stay. The entertainment crew was amazingly entertaining and hard working. Tino was friendly and helpful. We especially thank him. The service was excellent. The only thing was that we had to go. Next time we will surely come for longer stay. Dream sand resort is the best.
Dream Sands is the best Resort in all of Mexico
Dream sands is more than I could have ever asked for! My wife and our friends had such an amazing time! Customer service was a 10/10 and the beach was the most beautiful and cleanest beach I’ve ever seen!
Top Notch Service at Dreams Sands!
The service and attentiveness of the workers at Dreams Sands is absolutely impeccable. There are so many things I’d like to write but I need to highlight the workers here. The lobby bartender, Eulogio, made sure our drinks were always full and kept us right. We got the preferred members upgrade and grateful we did because the regular beach/pool chair area was always full and people were consistently hogging the chairs compared to the preferred side where the attendants helped us find lounge chairs and accommodated our large group. The preferred waiters at the beach, Edit and Janet, made sure we always had a drink in hand. There was always multiple events going on at Dreams Sands, but we especially enjoyed our time with Leilani and her crew playing volleyball and loteria - they were so nice and fun to hang out with! Lastly I have to give it up to Himitsu’s waiter and hibachi chef, Alexander and Carlos, we ordered so much food to the point where we were for sure annoying but they did it with a big smile on their face and even surprised our friend with a happy birthday cake :) to wrap up this novel, my friends, husband and I want to say a big thank you to the Dreams Sands employees for taking care of us this weekend!
WE LOVE DREAM SANDS
Dream Sands! My wife and our friends had such an amazing experience during our stay. Your staff works super hard and are so kind and professional! We will definitely be returning to stay at this resort again! I can’t express enough how grateful we are!
amaaaaazing hotel, great staff, activities and food are tremendous!!! love it so much cancun’s best hotel shoutout to Leilani, Antonio, Guadalupe and Paola!!!! you’re great guys!!! increíble 😽😽😽😽😽 gonna come here soon fooooor sure