LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3921 reviews
5 star Rui Bambu more like 2.
What a disappointing holiday. Its advertised as 5 stars. Theres nothing 5 stars about it. Acturate star rating 2. The accomidation is dated. Plumbing is aweful. Toilets not flushing. Ants crawling around rooms. Electric sockets hanging on wall not fixed. Hotel seamed to cater for 18- 30 group. Food warm never hot. Repetitive each day. Desserts choice poor. No management around. We had a power cut for over an hour. Showed health and safety very poor. No emergencie lighting in restraunts. No lights around pool area. I have used many Riu hotels over the years but this us by far the worst. Room service is poor. Not replenishing bar or coffee and milk. The hotel is in lovely grounds. Such a shame complex is so dated. Come on Riu improve your standards at this hotel.
Don't waist you money and go to this hotel.
I would not recommend this hotel. First it is very old no updates has been done recently. Just two of the outlets in the room worked We had hard time charging our phones. It is very noisy around due to constructions. I was hearing all the buses and transportation coming to the resort. It bothered me in the morning when I was trying to sleep and get some rest since I was on the vacation. Front desk stuff were very mean and ignorant. I had unfortunate experience with Israel who acted soo ignorant just because I asked if I can get a second floor room. He pretended like he is owner I am was asking too much for the money I had paid. It was soo ridicules, but I didn't let this local employee ruin my vacation, I just want the other to be aware as I was in other hotels and had total different experience.
It’s a 3 stars hotel. The beach is beautiful, but there are guys everywhere with monkeys, macaws and iguanas offering them to people for pictures so they can get some money. This is animal ABUSE. There was a guy with a baby Monkey, they should be in the jungle!! That was SAD
I loved my stay, food was good (if you like buffet style). the room service is not good, I mean, most of the time we did not have water and coffee refill everyday. The room ladies who cleans the room do not speak English (witch is not the end of the world), but are very loud when they walk with there trays in the morning. Beach is beautiful but the sales people are sooo annoying, always trying to sell you something.
I stood here for my birthday vacay it was very nice and clean , bartenders are amazing an all around awesome place to stay with family and kids and they have a water park for the kids .And a short walk to the beach . And very well priced I would recommend