The ideal place for families within the Bahia Principe Riviera Maya complex, where children and adults alike have their own spaces to enjoy and the opportunity to get close to the exuberant local nature.  At this hotel, you’ll have top facilities and areas for kids, such as the waterpark, plus the chance to choose family rooms that sleep up to seven people. You won’t need to worry about a thing and you can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe resort (fees apply), and take the kids along, too.  After the sun sets, dance the night away at the discotheque or try your hand at the casino. Hacienda Doña Isabel also offers a variety of shops on site. You'll be captivated by the vast tropical gardens and the great variety of facilities, services and fun throughout.  Enjoy access to the a la carte restaurants of the Bahia Principe Grand Tulum (reservations requiered)., located within the Bahia Principe Riviera Maya complex.
24-hour all-inclusive, 3 à la carte dinners in restaurants per week of stay, spacious rooms and well-kept gardens, free 24-hour WiFi throughout the hotel, safety deposit box in the room, mnibar, lounge chairs, beach umbrellas and towel service for the beach and pools

It’s ideal for:
Families with young children. For parents who want to enjoy every second of their vacation.

FREE, unlimited WI-FI throughout all areas of our hotels 

Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com) 

Location

Playa Aventuras
Cancun, Mexico (CUN) : 62 miles

Property Information

Year Built: 2005
Accessible rooms: 6
Floors: 3
Total rooms: 1080
Villa: 30

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Guests of the Bahia Principe Grand Coba only have access to the a-la-carte restaurants of the Bahia Principe Grand Tulum (Thali, Don Pablo, Tequila and La Gran Tortuga). They do not have access to the Monkey Burger nor the Las Olas Food Truck.
Advisory The Guests of the Bahia Principe Grand Coba only have access to the a-la-carte restaurants of the Bahia Principe Grand Tulum (Thali, Don Pablo, Tequila and La Gran Tortuga). They do not have access to the Monkey Burger nor the Las Olas Food Truck.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 17324 reviews
  • 3.0 star tripadvisor rating
    Not a bad experience, but...

    We were at this hotel from February 20 to 27 2024 as a family of six. The first thing there is to know is that it's a big resort and there is a lot of people everywhere all the time. This is not a place where you could stay in your little corner of the beach or the pool. That being said, we did expect to get some relaxing moments, which we did, but at specific times and places. Lets talk first about the pools, because that is the point that upsetted me the most. The whole "reserving your chairs at 6 AM with towels" is unfortunately the only way to get a place to sit. I personnaly don't understand this. In February, it is still quite dark and chilly at 6 AM, ad we could already see people reserving their chairs, and often, they didn't show up until much later in the day. So, when you walk around the pools at 8h30-9h, all the chairs would already be "reserved", even if there are signs at the quieter pool saying that it is frown upon to do so. The hotel doesn't do anything to discourage this. People working at the bar don't seem to realize that it would be better to have costumers paying tips for drinks than having empty chairs with only towels on them... Some people will then find loose chairs and put them wherever they please, even right beside you, not leaving some kind of buffer zone, which was a little invasive to me. I felt I always had to fight to keep a personal space. The beach for this hotel is rocky. You need water shoes if you want to get in the water. People had to go to the beach of the other hotels of this chain, Akumal or Tulum, to get a nicer beach. But on the first day, my husband opened his big toe on a rock in the sand, so you have to constantly look where you walk. The chair and palapas on the beach are very close together so again, there is no real possibility of personal space. There is a bar at the pool and the beach, but no service, so you need to get up and get your drinks. The lines are long sometimes, 15 minutes of waiting for a couple of drinks. You need to get at the main buffet at the opening if you want a good table, plates or enough food. Later, there will be a line up at the entrance. The food is not entirely bad, but more often that not, it was overcooked or cold, no in-between. The menu is rather kids oriented; burgers, hot dogs, etc. The pasta sauce was too liquid for my taste, so I never took any. There is always a line for the pasta station and there is often confusion regarding the start of the line and that makes people angry. The Mexican food station was not tempting to my taste, so I never had any either. The service is not bad, I have to say that they work very hard, but it can be long to have a drink, let alone have a refill of wine. They have so many people to attend to, the buffet is also very crowded. The restaurant close to the beach has a little lunch buffet with pizzas, mac n' cheese, salads, fries, chicken. There is another snack bar by the "quieter pool" where you order at the screen and wait to be called to take your food. The selection is not very large but it is the only place in the resort where you eat warm food. The "A la carte" restaurants are hard to get into. You have to reserve on the hotel app in advance. Take a moment to download the app before you arrive and to do your reservations. There is a policy that your reservation will be cancelled if you arrive 5 minutes late at the restaurant, and a no show will cost you 20$ US, so you need to cancel in advance if you don't think you can make it. Some of the "A la carte" are at the other hotels, the Mexican is at the Tulum resort for instance. There is stess and confusion about getting there on time. You need to be on the 3rd step in front of the lobby at least an half an hour in advance, so the trolley can take you to the other resort, and when they drop you off, you have to wait for the trolley that brings you closer to the restaurant. The trolleys are suppose to come every 5 minutes, but if they are already full, you have to wait for the next. I wanted to go on vacations to be able to go to dinner at my own rythm, but you always have to time yourself to avoid or the lines at the buffet or the confusion with the trolleys. But I have to say that the Gourmet restaurant and the Japanse were very good, altough the service is quite fast and they might frown if you ask for a second glass of wine. At the Mexican "a la carte" for instance, they ask you if you want coffee at the second you put your fork down. The room was nice, clean and spacious. But there is no water pressure in the shower or the bathroom sink. The Silent Disco at the pool is extremely cool. They give you headphones with choices of music from 3 differents DJ's. People are all dancing together and I had a great time. The entertainment team is going all the way to take care of everybody, they work very hard. So, I didn't have a bad experience, but I missed the personnalized relationship you can built with the staff in a smaller resort. I felt that I was in a chain and that every move had to be timed and hurried. The lines everywhere, the lack of service during the day, the constant battles for personnal space, the quality of the food makes me rethink a potential return.

    Feb 28, 2024
  • 3.0 star tripadvisor rating
    Average

    The rooms had a foul smell to them and it wasn't just ours, it was other budlings as well. The beds are super hard, feel like you are sleeping on a box spring. They only give 1 bath towel per person. 3 sodas and 2 beers in the mini fridge. The food at the buffet is bland with no flavor. People get up early to put their towels on chairs at the beach and pools so it's rare that you get a chair because they don't move them all day. Coba beach is small but has beautiful fish that will swim by you. There is transportation daily that will bring you to the beach and other resorts.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    DONT LISTEN TO NEGATIVE REVIEWS!

    the resort was fantastic! I went with my girlfriend and a bunch of our friends. The food was exceptional! You must try the Brazilian and the Japanese. The buffet was limitless and great quality with themed dinner nights. The rooms were beautiful although the outlets and lighting could use some fix up. Pool and staff were so friendly. Activities by the pool were amazing. Hacienda was so much fun at night with a nightclub and casino. 10/10 would return

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    If you play tennis... you need to stay here!

    We went to Bahia Principe for my partner's 40th birthday trip, and the resort was great but our highlight was definitely the tennis coach, Néstor M., and the tennis courts. Néstor gave me the best tennis coaching I've ever recieved, by the end of my trip I learned how to serve and was crushing it! He gives free lessons every day at 8 am, but is willing to stay back and help you if you are willing to learn. He was always helpful, friendly and the courts are very well maintained. I brought my own racquette, however the resort has plenty of racquettes and balls for you to use. Thanks for the amazing time!

    Feb 26, 2024
  • 4.0 star tripadvisor rating
    Amazing tennis court, best instructor - Nestor

    The highlights of the trip was being able to play tennis at the amazing courts overseen by Nestor. We had private session with Nestor and it was such a fun, educational and friendly experience. You can tell the man cares about our experience and that we have the best time, he was accommodating with our changing time with our booking, and during the lesson, he condensed a lot of knowledge and gave us solid tips on how to play better. If you're an avid player and loves the sport as much as Nestor does, take him up on the lesson or one on one and you won't regret it.

    Feb 25, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319