General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4692 reviews
Wedding Visit - Remote site
We visited for our marriage at offsite property. We selected Andaz because I am hyatt loyal and have always wanted to try the Andaz class. The service from bellmen, restaurant staff, housekeeping was excellent. Front desk and concierge were average. The grounds were well maintained and beautiful landscapes but the property left something to be desired. The adult pool is nice and remote but does not have ocean views and has a lot of building coverage from the sun. The pools need updated and refinishing. Rooms need updating - they are small, but have outstanding views with a King Ocean View. No designated sitting or lounging space and not well suited for extended stays or stays with kids unless getting multiple rooms. Two reasons we will not be back: - We were here for our wedding day and spent a great deal of money at the resort with our wedding party. Not one thing was done from anyone at the resort to congratulate us on our marriage or perhaps help contribute to our special day. We are on a different island now for our honeymoon and the service and welcoming for this special occasion has been night and day! I am not asking for the world but when you spend a great deal of time and money at a property for a once in a lifetime event some recognition makes the visit very meaningful. - For the prices we paid we would rather stay at the Four Seasons which was a slight premium at the time or the Marriott (which is very modern and updated and was 20-25% less at this time). - The occupancy of the hotel was 25-30% at the time of stay (according to the front desk agent and restaurant staff). We asked the front desk on two occasions to request a small area anywhere in the hotel for my bride to get ready with hair and makeup perhaps an empty room, and the only option they could give us was to pay for an upgraded room for the extent of our trip. This was shocking considering the occupancy of the hotel. - Our wedding venue was 0.1 miles outside of their complimentary driver shuttle and they would not give us a ride to our venue. While I understand this, it was just the icing on the cake.
Try resort pass or stay a night!
The hotel is beautiful! The staff is helpful and friendly. The pool and beach area are immaculate. Food was also great! We got a lei on the way in which was a nice touch. Try every restaurant because they are all great.
Maui is Open
We have never before been greeted so warmly on island. It has been a month since the devastating fire. With mixed messages on social media we were initially worried to visit. However as the first few days past and the message from the people of Maui and those in tourism and government adapted we decided to come. The warm spirit of aloha was ever present and we received thanks and welcome from every spot we visited. We volunteered and donated and stayed on the south end. Maui is a magical place because of the people and the beauty of both the island and the kind hearts of the locals. The Andaz was as always exceptional and in my opinion the most wonderful spot on the island. Thank you for an exceptional stay filled with life long memories!
Best choice ever for our babymoon! (31 weeks of pregnancy)
Prayers and thoughts goes to Lahaina and whoever is affected by the fire. We planned this trip couple months back before the fire. Struggle with what I read on media and about to cancel but after reading on Reddit by the locals, we decided to still keep our plans to go. Which is the best choice ever! Andaz has a great team of people who work there. Ruben and his team at Valet; Heather and Nani at the front desk; Dana, Emily and Yume at spa, the entire cleansing crew are amazing to work with. They truly show the Aloha Spirit and professional qualities of the hotel. Highly recommended. All the locals that we met are telling us when we go back to the mainland, please tell people don’t cancel their trip. There are many people who are not living in Lahaina but work in tourism industry are heavily impacted by the mess cancellation that some of them got cut off from work and some shops have at Hana and Paia have to closed for the same reason. Locals says the donation is welcome but they still need the money to pay for rent, gas and medicine for the family. Please support them and still go to Maui. Make sure to remember as a tourist, you are entering to someone’s home, be respectful at all time and tip all them generous.
Cozy and beautiful
The Andaz differs from most of the other area resorts I have visited in that it feels cozy and intimate, but doesn't lack any amenities. The food was excellent, room service was very fast, staff were great.