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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Horrible
PLEASE STAND UP FOR HUMANITY AND EQUALL RIGHTS !!! DONT GO HERE !!! The managements Discriminates!! We were told by American express to call the Hotel and ask for an upgrade when we called and Emailed w never Got a respond back we emailed the general manager Dena Roady she never rep[yd to us and we called l and left a few massages for her assistant Kristina Folster but she never called back or emailed us back after a few days we got received an email from the hotel that upon your arrival if an ocean view room is available we will upgrade you , when we Got to Maui we called the hotel and and talked to Cony we asked her if there is any ocean view rooms available she confirmed that there are a few ocean view rooms available , We got to the Hotel after 20 minutes when we got there and tried to check in they called one of the managers her name was Alex , She immediately told us we are all sold out of ocean view room and we told her we just called 20 minutes ago and Coney told us that there is a few ocean view rooms available but SHE said NO ! and there was a smirk in her face at that point we knew she is lying to us , we were very frustrated we emailed Dena Roady and kristina Folster letting them know that we are in the lobby and we need some help But none of them replied!! Horrible management they lied to us on email they lied to us in person. the next day we went to have breakfast it was first come first serve we out our name on the list they two other party came after us the sat them first we realized that we been discriminated again at the end of our stay we got the print out and we realized that there is a dabble charge for dinning we told them and they replied that is not from us and we will get back to you we are still waiting for some one to get back to us on a 320 dollars extra charge unfortunately we have not heard from anyone yet ! this place is not worth the money they ask for DONT WAIST YOUR TIME AND MONEY HERE !!! SHAME ON YOU ALEX!!! SHAME ON YOU DENA ROADY!!!! SHAME ON YOU KRISTINA FOLSTER!!!
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Incredible hotel and experience
We loved our stay at the Andaz. The resort is beautiful, clean, and well maintained. The staff was wonderful and always willing to help. The pools are really nice and access to the beach makes it easy to never leave the resort if you don't want to. My only constructive feedback is the menu variety between poolside service, room service, and the lounge. They share a similar small menu with few vegetarian options so it got old after a few days. But the food is all great tasting and great quality and if you don't have a restricted diet, you're probably fine. We did stay here a couple of years before the pandemic and the nightly cost has more than doubled in that time for nearly the same experience which was sad to see. Overall though, a really great hotel, we had a wonderful time.
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Vacation
Exceptional service and great vacation hotel. The yoga on the lawn and the other ocean activities were excellent. Great location for shopping and restaurants. Very enjoyable and highly recommend this hotel
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Awesome property
Everything was just as advertised. Could not have been happier with the quality of the if the property and the beautiful landscaping. All of our meals were tasty and the service excellent. All in all, a very good value.
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Best resort in Wailea
We absolutely loved our week at the Andaz. Of the handful of large resorts in this stretch (Four Seasons, Fairmont, Marriott Wailea Beach Resort) we felt Andaz was the most modern and had the best combination of pool setup and beach access. There are also a number of great complimentary activities like Yoga and snorkling we took advantage of. We also enjoyed this location for exploring Maui, with plenty of good restaurants locally, a great little town for lunch and beginner surfing in Kihei ten minutes away, and other areas you'll definitely want to explore like Paia and Lehaina just about a 30 minute drive. Would definitely recommend the Andaz for couples looking to get away!