General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6629 reviews
Could have been better! We paid for the elite club access rooms. The rates were outrageous by the way, Thank goodness there was an adult only pool. That saved the trip. The hotel was overrun by young families. The club access we paid for should have been controlled, but it was not. Children everywhere. The ZEN experience was never to be found. We paid a premium for the experience and it was a huge let down.
My husband and I booked a ten day vacation at the Maui Westin Resort and Spa. Honestly I can’t think of a bad thing to say about the entire stay. We loved it. We had an ocean view room on the seventh floor in the Ocean Tower and we were able to watch whales right from our balcony. You could tell that the hotel had been around for a while by the room size and configuration but everywhere in the lovely hotel had been completely updated and the room obviously had new furniture, decor, the bathroom had been updated with a great shower, and it and the entire hotel were spotless. The bed was heavenly. The staff was very friendly and helpful and I would like to give a shout-out to our housekeeper Ursula (not sure of the spelling). Sometimes it’s the small things that help make a trip special. Ursula kept our room spotless. She always greeted us very cheerfully when she saw us in the halls and gave us some very good recommendations. She made a large hotel feel very personal. The location of the hotel is excellent, right on the beach and right next to Whaler’s Villeage. The multiple pools are amazing, especially the sand bottom adult pool. The entire hotel is simply beautiful. The have coffee in the lobby in the mornings and we happened to be walking through when they once served cookies and once banana bread. They might do that more often but I’m not sure. We ate at all three restaurants, if you include the food market, and they’re all good. The egg and bacon or sausage breakfast at the market is huge so many days my husband and I would get one to go and split it while sitting on our balcony but there is seating right by the market too. Any issues were minor. They could have better room coffee makers and the small refrigerator is very small. They do give you refillable water bottles and have a couple of refill stations which is very nice but sometimes I want cold water and that fridge doesn’t hold much. This hotel might not be paradise but in my mind it’s pretty close.
Excellent Excellent Excellent
Westin has been our family's first choice forever! Great location, friendly staff, clean rooms, Fabolous environment. Pools, gym, restaurants were amazing. Cozy bed, clean bathroom and shower. No compliant whatsoever.
Lanai suite was incredible
I stayed here during spring break and felt it was the perfect fit for my family with teens. I debated back and forth between staying here or the wailea area. I tend to like luxury resorts so it was a struggle. I am so thrilled I landed on this area. If you have teens with you they can walk right outside onto a quite long path and run to get a smoothie or to a big shopping area. They can also walk the beach and rent paddle boards, snorkel gear, or snorkel right at black rock. It’s all within walking distance. In spite of being spring break we were always able to find a chair by the pool. There is a full Starbucks right on property. There are two stores selling g surf clothing and resortwear. There is a koi pound. The pool area is expansive. We rented a corner suite in the lanai tower with the lounge access. It was just perfect even with five of us. It was far more spacious than I anticipated. We were in room 1088 and appreciated the view. I have no idea how you get this room but we were over 2088 and that room has its own hot tub. We were able to request a roll away to the room and the suite was worth the splurge. The lounge itself is gorgeous and has a really cool wading infinity pool and nice seating area with a great view of the beach. Having access to drinks and snacks all Day was great. Don’t expect as generous of a lounge as other concierge lounges. There wasn’t any basics like cereal in the morning. There were genially a few small offerings. Still we make it work for breakfast. Don’t miss for those with kiddos that there is a little cooler with ice cream sandwiches and popsicles available all day. This definitely saved us some money on the trip being able to have the kids grab snacks. Not as many kid friendly choices as I’d like still it worked out. Lastly if you have a room credit as part of a package please be aware it’s only good at very specific locations and has to be used each day. I found myself spending $100 in Starbucks on merchandise one day when I would have just lost my credit as we hadn’t eaten on property. There is a market and bar with food that you can use it at which was good as long as you will be there. Spa prices are pretty high but it can be used there as well if you want a splurge. For a family with teens I give this two thumbs up. We saw whales from our room every day all morning and in evening. Bring binoculars if you can to see them more close up.
Wonderful location and views
Location was great. Right on the water with pools that looked really great for kids complete with slides, etc. We were 120 in our group and they seemed to have us pretty much staying in the original tower which was perfect because that's where the majority of events were held and it was raining for half the time of our four night stay. All the help was friendly and efficient and we made good use of our balcony. Lovely walking in both directions. Whaler's Village shopping is right next door. We managed without a car although it was $100 cab ride from the airport. Well worth not having a rental we would not have used. The one thing sorely missed in the room was a magnifying mirror. The bed was very comfortable with quality linens. For each day you forego servicing of room you get 1000 extra point. They also offered us an upgrade to the newer tower for about $350 per night, but we opted to stay in our assigned room. Apparently the tower rooms are, of course, not only newer but larger. The restaurant on the beach/pool side was great with excellent service and reasonable prices, although got a little close because of the rain.