General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3286 reviews
Great hotel in centre of Acapulco. Friendly staff. Nice pool. Good breakfast. Cost effective. Room has big balcony with great views. The hotel is beach side which is very convenient. Across road is a mini market. Best sunrise views from balcony
Marvellous place for a vacation if ready to fight for your right.
Just coming back from a one month vacation at the Emporio Hotel in Acapulco. I had been at that hotel in previous years and was looking forward for this holiday. The package was purchase from Sunwing vacation as an all-inclusive for myself and a companion for about 9000$C. It included a stay in a Privilege Room and a roundtrip private transportation from the airport to the hotel. The hotel is situated in a very nice area, with magnificent surrounding in the back and close to the beach. Every room has a beautiful ocean view. In front of the hotel, across a very busy highway, there is a Shopping Centre. When we arrive at the front desk for check-in after waiting for about half an hour before seeing a receptionist, we were informed that our package was only a semi-inclusive and that we were not allowed beer or soft drinks in cans, it would have to be from the fountain. The 2 dinners a week in the Sunset Room, an a-la-carte restaurant, had been cancelled because that restaurant does not belong to the hotel anymore. No member of the staff knew where the afternoon cocktail and the continental breakfast in a special lounge, as promised in the Sunwing advertisement, where being held. We were informed that we were not allowed fish and sea food even if it was on the menu. Worst of all, they wanted $1000C for 28 days of usage of the cabanas and chairs at the beach. I went to complain to the Sunwing rep. at the hotel but was told that the management had changed and that everyone was having problems getting what they paid for. He arranged for a meeting with Mr. Oscar Naval, a worker at the front desk, who was a very nice fellow but seems to have no authority to do anything. After arguing with him, we were told that we could have the cocktail in our room, delivered by room service. This arrangement was completely unsatisfactory because the purpose of an afternoon cocktail is to meet and get to know other travellers. The Sunwing rep. than offer us to change hotel but maybe with a fee. At that point, I contacted Sunwing directly and was told that they would look into my complain. I was ready to go to the Better Business Bureau in Toronto to ask them to investigate because I felt I had been victim of a scam. The next day, I was informed by a fellow traveller that she had succeeded in getting the cabanas at the beach for free like it had always been in my other vacations. A day later, I received an e-mail from Sunwing saying that they had communicated with the hotel and that we were now being offered everything we had paid for like every item on the menu and even more like room service. Of course, I accepted and the next three weeks were marvellous just as I had expected. I would recommend to all travellers to the Emporio to have a copy of the contract with Sunwing and be ready to fight for what they have paid for. Never buy a semi-inclusive package, make sure it is all-inclusive or go somewhere else. Do not pay any surplus for a privilege room. It is not worth it unless you like to wait for at least 10 minutes for warm water in the shower and fight with the pigeons who have invaded the 14th floor and love to poop everywhere in front of the elevators that works most of the time. The sofa in the room is a piece of patio furniture that is very low on the floor. This hotel is a marvellous place for a vacation and most of the staff are very helpful, especially Manuel, Carmen, Carlos and Rodolpho. Many of the waiting staff in the restaurants should receive more training. Very few can communicate in English. One of the captain in the evening name Pablo was an excellent waiter and also an excellent communicator that made all the customers feel at ease. There seems to be a serious lack of communications between management and staff. However, if you can get what you have been sold, it can be a wonderful and restful holiday in Acapulco.
Emporio Acapulco - A Dream Hotel
We stayed at Emporio Hotel in Acapulco in January 2023. We have no words to express how happy and satisfied we are for having choosen this hotel among the many in Acapulco. This hotel is family oriented which makes the stay very vibrant and comfortable. All rooms face the ocean. We can still hear the ocean waves like in a dream. The accommodation and the staff were first class service. We had several meals at the La Isla restaurant next to the pool. We were very lucky to have Yeretzade (a.k.a as Yere among his co-workers) assisting us at the restaurant. Her attitude, professionalism, and charismatic personality made us feel very comfortable and relax. By chatting with her, we learned an amazing and extraordinary fact. She, being only 27 years old, dedicates her spare time and earnings helping street cats and dogs (in Mexico you can find many of them in the streets). That's how she spends her earnings. What an honorable way to spend your money young lady! If you go to this restaurant ask for “Yere.” At night, we had several dinners at Sunset Restaurant were we again find an excellent service and delicious food. If you happen to choose this beautiful hotel, I can guaranty you that you will never regret it.
Emporio for relaxation, Sebastian for exploration
First time in Acapulco, my friend and I visited this hotel at the end of February 2022 to escape the cold of Seattle. We had a room at the upper level of the hotel w beach/pool views. Simply walking into the room turned vacation mode on. The hotel was nice overall, various pools, beach access w lots of activities (paddle board, jet ski etc), bars all around. There were a lot of families, fortunately some of the pools were adult access only. On day 3 we wanted to explore the city and by sheer luck booked Sebastian (google ACAPULCO FOR ALL BY SEBASTIAN HERNANDEZ). He took us for an amazing and efficient tour through the city, took a lot of pictures for us (which he forwarded later). When we told him, we'd like to do a boat tour, Sebastian set us up within a day, for one of the most memorable experiences. TLDR: would stay again, highly recommend Sebastian especially for English speaking visitors
on vacation in Acapulco
this was a unique experience. The sunset is beautiful while you appreciate the beach. you can enjoy the incredible food of the coast, as well as enjoy the landscape. This tourist area is very pleasant, it should be noted that there are many people since the climate favors and encourages you to immerse yourself in the sea.... the food, like the hotel service, is good.