General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusion
- Use of cabanas, beach chairs and umbrellas at private beach (subject to availability),
- Access to shuffleboard and tennis courts, including equipment (subject to availability)
- Wi-Fi in guest rooms and public spaces (excluding meeting space) of up to 15Mbps of shared bandwidth (download and upload speed) per guest room. Higher bandwidth plans are available for purchase.
- Two in-room bottled waters per day
- Access to fitness center
- Access to outdoor swimming pool and whirlpool
- Complimentary local and domestic long distance phone calls
- Premium coffee maker and tea available in each guest room
Customer Ratings & Reviews
TripAdvisor Traveler Rating6242 reviews
Karina front desk
Wow! What a great stay. From my check in experience to our room was phenomenal!! Thank you Karina for your beautiful attitude! You definitely deserve a raise! I will be back in a few weeks for a couples trip!
Great place for a family reunion
My extended family stayed there for my Aunts 80th birthday party! The pool was amazing and the location was lovely. The staff was also very helpful as well. Tristan especially went above and beyond to get my husband and I transferred to a suite for the last night of our stay! What a wonderful time!!!
Thank you Christian!
Stayed here because of a work conference onsite. The resort is nice. Amenities are good, the building I stayed in was a little dated. I have to point out that there was a mix up between the resort's event planning and the shipping & receiving department because I was told a package from my employer did not make it when it was there all along. I have to give a huge shout out to Christian in Guest Services, he worked endlessly trying to locate it for me, while also doing is other responsibilities. I can't say enough good things about the customer service he showed to me.
Great service by Laura and Diante for our event - thank you again!
Great service by Laura and Diante for our event and hotel room reservations. It was a bit complicated because of time zones and internal process but these guys made it happen. Thank you again. Looking forward to the event.
Renee Stauffer is amazing!
I called to ask a question about my upcoming trip and what I got was an amazing experience!! Renee Stauffer was the person on the other end of the phone and her customer service was nothing short of amazing! She made sure to get us booked with amazing prices and even made a little magic happen so our family can have a trip to remember! I am so happy to bring our two girls here in two weeks!