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Customer Ratings & Reviews
TripAdvisor Traveler Rating2074 reviews
My wife and I stayed 5 nights at the Marriott. We were there because the Maui tournament got relocated to Oahu. The hotel ended up being a great location for the event. We ended up upgrading to the ocean view room which we think was worth it. Rooms were fairly standard for Hawaii, decent size and comfortable. We ate at the Queensbreak restaurant (which supplies the pool also) multiple times and the food was good. We spent most of the time at the adult pool and rented a cabana two times which while not fancy were not too expensive and was more comfortable. Generally there were lounge chairs available at the pool. The pool itself was small but big enough to cool down and the hot tub located at the adult pool was actually fairly large. We did do the breakfast buffet at the Kuhio Grill ($48/person) and it was decent. Location wise the hotel is in a good spot. The beach is right across the street and lots of restaurants and shops close by. We didn't have a car and walked to dinner multiple nights.
Would not stay here again
Terrible beds and moldy bedding. Asked for a new comforter and told them the one we had was moldy and they did not care. Gave us a new comforter and it was even more moldy. The beds are extremely uncomfortable and cheap. Only has 1 hot tub and the pools are not laid out well at all.
Worst hotel in Waikiki
This was among the worst hotel experiences I had in 25 years of professional travel. The property is beyond old and uncomfortable. The rooms are small the beds are cheap the linen have motel 6 like quality. I have lived sometimes for month in dozens of Marriott properties all over the world and never encountered an unfriendly and unhelpful staff like the one working in this hotel. The hotel is also under construction creating extreme noise levels In the rooms during the day. No work can be done of course. Stay away from this one.
A Tad Disappionting
My husband and I stayed here in Sept 2023. Room rates were quite high, then to upgrade, more expense, then daily amenities (US$60), plus taxes makes this a very expensive hotel for a low Australian exchange rate. There were no perks, not even a free drink. Our safe required someone to come to unlock it, when we opened the balcony door the aircon stopped and we needed to request a microwave be brought in.We were told there was no daily servicing of our room but it was done after requests from us. The only extra amenities we used were two beach chairs for one afternoon and daily beach towels. Our room overlooked the beach and bay, scenery was spectacular but surrounded by close balconies with little privacy. The Luau was super expensive, we attended the show only. Were pleased not to have paid US150 each for food which looked like cafeteria standard for which guests lined up in queues. Our email of confirmation had incorrect timing and no apologies made for inconvenience. There are two pools. One seems for familes/ loud drinkng parties and one a bit more sophisticated. Both get quite warm by afternoon. The beach opposite is famous and has a walled section. It too, was warm watered, very gritty, with sharp coarse sand,and quite a steep drop into the water. There are several ABC shops which helped us save a bit of money for meals and souvenirs. The Queensbreak Restaurant in the hotel had early bird meals and drinks which were affordable and delicious.
Worst Marriott Hotel
This was going to be our perfect week; our wedding. And it was but with little to no contribution from this hotel. Upon checking in, not even a smile or a welcome would follow. I forget how many times I made the hotel aware of what was happening, but it didn't matter how many times I mentioned this, nothing ever got acknowledged. I had asked to speak to the General Manager but was told I'm not allowed and only the Front Desk Manager would suffice. As a Bonvoy member, never before have I been so disappointed with the service we received. When my wife to be came downstairs in her wedding dress; despite many staff seeing her; not once did anyone smile or say something. She felt like a ghost - that made me very upset. We asked to extend our stay as we had a late flight but were denied because we were told the hotel was sold out. We later found out this was not true, so we were lied to. Marriott seems to hide behind its brand to get away with doing nothing when just doing a little could have made the difference.