Daily Resort Charge includes: WiFi; cultural activities; fitness & yoga classes; DVD player with movie rentals; portrait & photo keepsake; children’s pool activities; 20% off Lagoon toy rental; $10 off Hawaii Nautical Sailings; pool toy inflation; reusable bottles refillable throughout resort.Daily Resort Charge includes: WiFi; cultural activities; fitness & yoga classes; DVD player with movie rentals; portrait & photo keepsake; children’s pool activities; 20% off Lagoon toy rental; $10 off Hawaii Nautical Sailings; pool toy inflation; reusable bottles refillable throughout resort.Situated along a nine-mile stretch of the sunny Kohala coast shoreline, Hilton Waikoloa Village is a unique resort like no other in Hawaii. Nestled on the Pacific Ocean around Waiulua Bay, our Big Island Hawaii hotel features exclusive attractions such as a four-acre swimming and snorkeling lagoon with protected, sun-drenched beach, the largest pools on the island, air-conditioned monorails, canal boats and more than 1,800 pieces of art along a museum walkway. Offering breathtaking tropical gardens, tranquil waterways and impeccable Hilton service, our Waikoloa Hawaii resort is truly a destination in itself.

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Upgraded accommodations are limited. In order to guarantee the upgrade you prefer, book and confirm the room type you expect to receive upon check-in.
Advisory Please book and confirm the room type you expect to stay in. Upgrades are very limited. Upgrades are only possible in the same tower as your original reservation.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
Advisory A minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
Advisory A mandatory $45.00 PLUS TAX only per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Wi-Fi, hula, lei making & ukulele lessons; PS3 movies/games; 20% off Lagoon toy rental; 4x8 keepsake photo; kid pool activities/scavenger hunt; daily fitness/yoga class; bird talk; $10 off Hawaii Nautical Sail; local/toll-free calls.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10969 reviews
  • 3.0 star tripadvisor rating
    Mixed Review

    I have very mixed opinion on the Hilton Waikoloa Village. Good: location, amenities, friendly staff. Bad: very pricy restaurants with mediocre food. No umbrellas nor shade you have to pay for the very expensive cabanas. Outdated furnishing and decor. And the biggest problem no beach access at all.

    Jun 13, 2024
  • 1.0 star tripadvisor rating
    Disappointing at best

    Brought the family here for a vacation usually go to the Marriott on the same site.. facilities here are very poor regarding guest amenities… I’m at the lagoon as I write this, and there are half as many Sun loungers as are needed.. very crowded.. and not into lying in the sand for 350 a day…additionally, very few umbrellas for sun protection, so unless your interested in skin cancer, you may be out of luck. Pool’s aren’t any better… no umbrellas, no chairs.. but… you can rent a cabana for 200 dollars… come on Hilton, spend some money on more loungers and umbrellas, we’re paying a lot of money for this place…no boats running ….though plenty parked up in the boat house, and very long waits for the train that takes you from buildings to the lobby add 30 minutes to to your journey when you head out…next year we’ll be going back to the Marriott, they seem to be a lot more interested in looking after the guests, and that’s why we go on vacation isn’t it? To be prepared? Not to be disappointed with the facilities for the price this place charges..

    Jun 10, 2024
  • 4.0 star tripadvisor rating
    Lots of amenities

    My partner and I stayed at the Hilton Waikoloa for 3 nights, and overall had an enjoyable time. There are many positives to staying here, and a few things that would've improved our visit. To start off, this property is definitely a Village. It is HUGE. The landscaping, the pools, the entire area of the resort is impeccably well maintained. It was incredibly clean, and was absolutely gorgeous. It is clear that the pools and pool area are very well taken care of, along with the housekeeping. I was very happy with how clean our room was, as I am someone who is a bit of a neat freak. We stayed at the Makai, and we had an ocean view room that looked out over the dolphins, and it was absolutely gorgeous. Our lanai was so nice to relax on and watch the view. Our room featured a large closet, and the bathroom was new and large. The property had so many features to it, wooden walkways over the pool, pool slides, turtles in the lagoon, museum artifacts lining the walkway, gorgeous art.. I could go on. I utilized the spa, and had a massage which was incredibly relaxing. The spa facilities and staff were amazing. Staying here for only three nights we didn't get to see half of the resort, let alone use all of the amenities. So, the fact that this resort has so many amenities and is so large is both a pro and con. Because of the resort's size; walking from one side to the other is a trek. They offer a boat and a tram, but my partner and I just walked. Getting from self parking to our room was a journey. I forgot my medication in my room and it took me 10 minutes just to get back from my parking spot in the lot. Additionally, the resort is quite confusing. They give you a map at check in, but there are no real signs or markers along the way to get from one place to the other. I found it difficult to know where to go at times. Our room's A/C would not get cold. I read a few other reviews that had this problem, and it was really hot which was a bummer. Also, our sliding door in our bathroom was broken. Not a huge deal since it was my partner and I, but could be frustrating for others. Staying at Makai also made for a lot of noise in our room. The tram rings its bells until 1 AM, which was annoying. In addition, when we arrived, the valet immediately opened the car to retrieve our luggage without asking. My suitcase was open, and he dropped it resulting in it spilling out on the ground. I am not one to normally call out a specific person, but I think some better communication from this valet would've avoided my clothes on the pavement. In conclusion, the Hilton Waikoloa is gorgeous but definitely has room for improvement.

    Jun 06, 2024
  • 2.0 star tripadvisor rating
    Not very handicapped friendly

    First, let me say there were SOME good things about this hotel. The staff were all very friendly and helpful and the grounds were beautiful and clean. The view from the room was stunning, with wonderful sunsets. The text line was helpful. And the coffee and pastries at the Honolulu Coffee were wonderful!! Enormous pool. I liked that we got to keep our little bracelets they gave us on check in. We also really loved the "Journey" shop. Now, for the bad: The room rates were actually reasonable, but they sure gouge you at every other opportunity! Breakfast is $50! We asked if we could just get some scrambled eggs only, well, that would be $35. A Jack and coke was $12.57. If you want shade at the pool, a cabana is your only option and that will cost you a few hundred dollars. Two drinks and an order of chicken wings was $75 from the Kona Brewery restaurant at the hotel. There is ZERO shade at the pool, no umbrellas and they trim the palm trees so excessively that not even they can offer any shade. Valet parking is $58/day. Are they out of their mind?! In the room, our sliding glass door to the patio was FILTHY, greasy and sticky. The tv remote was also very sticky, dirty and old. We asked if they could please attend to these things the next time our room was cleaned, and there was no difference. The linens are ANCIENT - we could literally see through the duvets. The bedding should have been turned into rags years ago, and the towels are also super old and scratchy. (I understand hotels can't exactly keep new, fluffy towels in stock, but these were extra bad). The keurig coffee machine in the room has probably never been cleaned, the water that came out was brown (test run, no coffee) and when we did try to make coffee, it tasted TERRIBLE. The boats were out of service. I heard someone say they have been looking run down for years now. I wanted to get a shave ice but they closed by 5pm, when there were still a ton of people at the pool. The only room service available was Italian food. I don't like the fact they have dolphins in captivity, and obviously are breeding them to continue having dolphins in captivity. The biggest problem we ran into was the lack of accessibility for even remotely handicapped people. My mom is recovering from a recent broken femur, and walks with a cane. She was not comfortable getting into the pool because of the large ledge that runs all the way around it, and even the sandy kiddie pool area has a bump to step over. Everything is so far away. The lagoon is about a mile walk away, and even once we got there, it was not easy access for her to get in there either. There is a tram that runs, but this hotel was more like Disneyland than a nice Hawaiian getaway. They boast about the tropical fish and sea turtles you get to see in their lagoon. It was pretty murky...and I finally found one fish but for the most part, a disappointment. Again, I understand the conditions can change with weather, time of year, and sheer luck...but they shouldn't boast about the amazing things you will see there when in reality, it's just cloudy water. The hotel was just too big and the we felt like they were bleeding us of our money. Find somewhere else to stay.

    Jun 05, 2024
  • 3.0 star tripadvisor rating
    Don’t buy in to HGV

    The property really is beautiful. Everything is outrageously expensive. There was usually only one, extremely slow, tram running. The boats are not running so you basically have to walk everywhere, very far distances. The place is so beautiful it’s okay though. However, if you don’t want to pay $100+ for every meal (not including $16-$20 drinks) you have to walk a mile to the nearest store and a mile back and another mile to your room. Our room also had a broken AC. Didn’t work at all. We called for maintenance and they said someone would come. 4 hours later, no one came. Called again, they said someone would be right up. It’s now 2 hours since that call. We’re giving up and going to sleep in a very hot room. I hate complaining about first-world problems but it is so uncomfortably hot in our room. When you pay this much for a Hilton, I’d assume you get AC. Our kids have it in their room and it’s an icebox in there. Oh well. To sum it up, beautiful place. Terribly expensive. Inconvenient to everything. Hot and uncomfortable, outdated overpriced room compared to what you can get for less and nearby resorts. Also, we are HGV owners and Diamond members. Guess that doesn’t matter after all. Don’t buy in. It doesn’t get you anything special.

    May 31, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319