Resort Details
- Aqua Chill-Out BarThe perfect place to enjoy a cocktail and relax in the best company.
- Blue Moon
Romantic evening meals with a wide range of international cuisine.
- Casa del Mar
Buffet restaurant with international cuisine.
- Casa del Mar RestaurantBuffet restaurant with international cuisine.
- Daisy Snack BarLocated by the north swimming pool - children's club area.
- Fresco BarSpecialising in tropical fruits and juices.
- Hacienda Los Girasoles
A la carte Mexican restaurant.
- Hacienda Los Girasoles RestaurantÀ la carte Mexican restaurant.
- Ice cream shopIce cream shop.
- La Petite Crêperie
Serving sweet and savory crêpes, a selection of salads and pizzas.
- Lobby BarOur Lobby Bar has free Wi-Fi and is located in between the two receptions. Elegantly decorated this casual bar has an impressive view of the beautiful Caribbean Sea, and it is a great place to relax a while and have a few refreshing drinks with friends.
- Mike's Coffee
Speciality teas, coffees and home-made cakes.
- Ocean BurgerRestaurant specialising in hamburgers.
- Privilege LoungeAvailability of premium drinks, wine selection, coffee and tea available all day. A la carte restaurant serving breakfast, lunch and dinner.
- Ritratto d'Italia
A la carte Italian restaurant.
- Route 66
American restaurant.
- Sensai
Asian restaurant with two tables with teppanyaki grills and A la carte service.
- Sensai RestaurantAsian restaurant with two tables with teppanyaki grills and à la carte dinner service.
- Villa MarinaBeach restaurant with grilled Caribbean dishes. Snacks (lunch) and A la carte dishes (dinner).
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Doctor on call†
- Elevators†
- Elevators Not Available
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Massage services†
- Meal Plan Type: All Inclusive
- Parking†
- Pool
- Restaurant†
- Room service†
- Shuttle to local attractions†
- Smoke-free property
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Turndown service†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court †
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-siteIncluding resistance machines, exercise bike, treadmill, cross-trainer, step machine.
- General †Car rental onsiteWaterslideWading poolLifeguardElliptical machineTreadmillWeight machinesFree weights
- Hot tub †
- Non-Motorized Water Sports †
- Outdoor pool †
- PoolThere are 4 pools on-site and a swim-up bar.
- Spa †In the Despacio Spa Centre you can enjoy our water area and fitness room as well as an inspiring range of beauty treatments and massages.
- Tennis court †
- Golf †Golf Course located within a mile of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23896 reviews
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Mar 04, 2026Traveling cousins vacation
We had a wonderful time. Carlos, our butler, was very attentive and very helpful.
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Mar 04, 2026
Living the Dream in Mexico 2026
Had a wonderful time and a great vacation. Loved our Butler Carlos! Had a great time getting drinks from Ricardo and Wilbur our favorite bartenders!
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Mar 04, 2026
Traveling cousins vacation
Very nice accommodations. Carlos our butler was amazing! Privilege restaurant was great! Pool was beautiful! We are living the dream!!!
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Mar 04, 2026
Beautiful hotel lovely people
We had a great week in Mexico! The hotel is beautiful and all the staff are wonderful. A special shout out to Yeol, Jonathon and Jesus at the El Beso pool. Great activities arranged, we did laugh!! The room was really big, we had a ground floor room in section 3. We very much enjoyed watching the wildlife in the gardens. We ate at the el beso restaurant for breakfast and lunch, in my opinion the best food in the place! Big shout to the Villa Marina too, we had lunch there a few times too and again one of the best restaurants. Did not enjoy the Mexican at all sadly, and I was so looking forward to eating in there. Just not me, sorry! Queueing to get into the main buffet was odd, first time we’ve ever done that, food in there was very nice and we ate there nearly every night because we couldn’t get the app to work to book anywhere else. Lovely people at the customer service got us in the Mexican on our last night. We had a really good time, the entertainment in the evening was very good mostly. The drinks and cocktails very nice. The service is fantastic, never a problem anywhere. The racoons are beginning to be a problem, there’s so many of them, little thieves!! Super cute for an English person never seen them before, but so naughty and slightly scary! They’re in everywhere and think everything is edible. We caught a taxi into Puerto Morelos and had a walk around and saw the pelicans. We caught a taxi to the ferry at the hotel district in Cancun and then the public ferry across to Isla Mojeros and golf buggy around the island. Easy to do. We also went on a trip with Dive It to the turtles, denotes and Tulum, very good day and delicious lunch. All in all a really great trip for my special birthday and I would definitely come back to Mexico again. Maybe not this hotel but only because we were kind of out the way, with nothing around the hotel as such.
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Mar 03, 2026Pickleball nope
For pickleball players.. Surface not good, balls hardly bounce.
- AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 70.5 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed