The Ritz-Carlton Turks and Caicos

Customer Ratings & Reviews

TripAdvisor Traveler Rating

735 reviews

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  Great Hotel, Great Room, Delicious Food

  We left from Boston to escape the blizzard and enjoy paradise. Our stay at the Ritz Carlton was fantastic. We had booked an ocean front room, but due to our late arrival because of the weather, it got changed to partial ocean view. Luckily, we got upgraded back to ocean front, and boy was the view spectacular. The beach is beautiful, and the staff setting up was fantastic. Food at the hotel was fantastic. There was nothing we at that we didn't totally enjoy. Cocktails at the main bar were excellent quality. The only constructive criticism is that the cocktails which arrive at the bank were terribly inconsistent. You never get the same pina colada! Sometimes, weak, sometimes strong, sometimes creamy, sometimes icy. A little training and QC in this area, and it would have been 5 stars. We took a ride on the Princess Grace, lovely, beautiful boat and staff. The casino was fun, the table stakes low enough that it could be fun. I'd go back and recommend the Ritz to others.

  Mar 05, 2026
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  Fantastic Experience!

  We just took a trip to Turks & Caicos last week, and we stayed at the Ritz. I haven't been to the island before, and we had a fantastic time. The service was excellent, we did both the spa and a cabana by the pool, as well as spending time by the beach and pool in normal chairs. There were two President's Club trips going on while we were there (not at the same time, back to back), and they weren't at all disruptive or chaotic. The grounds are beautiful, the view from our room was spectacular. We will definitely be back!

  Mar 04, 2026
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  From One Service Professional to Another… Well Done

  From One Service Professional to Another… Well Done In my line of work, I understand that great service doesn’t happen by accident, and during our stay at The Ritz-Carlton Turks and Caicos, that intentional effort was obvious. I own a service business myself, so I pay attention to how teams operate. Several team members stood out in a way that deserves recognition. Reese consistently set the tone. What I will remember most is this: Reese is a tall, large man with a strong presence, yet every time he saw me, he would pause whatever he was doing, turn fully toward me, and warmly say, “Mr. Mike, how are you today?” There was nothing rushed about it. It wasn’t automatic. It felt genuine. He greeted me in a way that made me feel like he was truly happy to see me. That combination of presence, warmth, and intentional communication makes a lasting impression. You don’t feel like a guest passing through. You feel known. On the beach, Ren delivered quiet excellence every single day. Even on mornings when I was out on excursions and he had no guarantee we were coming down, he would already have an umbrella positioned and comfortable seating arranged for my wife and me. There was no hovering and no sense of working for a tip. Just attentiveness and pride in doing the job well. During our private corporate event, Joseph stood out behind the bar. He remembered my name and, while others were still deciding on cocktails, would pull my drink aside and hand it to me so I wasn’t waiting in the crowd. I was there as a plus-one, but he treated me like a priority. That same evening, Kenny introduced me to the local beers and explained that each can has a story. I didn’t have my glasses, and he immediately offered to read them to me. He spoke with genuine pride about the island and its products, turning a simple drink into something memorable. There were many other moments of strong service throughout our stay, but these are the individuals who will stick in my memory. Beautiful properties matter. The people are what make you come back.

  Mar 03, 2026
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  Very outdated hotel, not up to par with Ritz Carlton standards. Guests are allowed to reserve pool chairs at 6am

  Hotel very outdated, very few adult pool chairs & guests are allowed to reserve them at 6am. So, don’t sleep in. The other pool is a kids pool. The hotel needs a full makeover. Food & beverages are overpriced & average at best. We will not be going back.

  Feb 20, 2026
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  Great Time at the Outdoor Bar

  This review is specifically about the outdoor bar by the water. We stopped there for about an hour prior to dining at Casa Nonna’s. We want to recognize Eusebio, the bartender, for his great service. He made terrific cocktails and we had a terrific conversation. We had so much fun we almost missed our reservations. Don’t hesitate to have a drink or two there. It will be wonderful!

  Feb 18, 2026