Resort Details
- La Perla Pool BarHave you ever sipped a cocktail while swaying on a swing? Try it here! Order a caipirinha made with cachaça, a mojito, or your favorite cocktail. And if you prefer to order without leaving the water, the bar has a counter in the Infinity pool.
- Las Olas Beach BarThe bar is located right next to the beach, so you can cool off while topping up your tan or grab a drink without missing out on the amazing ocean views. There is also a food truck for those who love to snack on hamburgers and hot dogs.
- Las Palmas Lobby BarLocated in the hotel lobby, this bar is open the most hours every day. Get a coffee any time after 8:00 a.m. or a cocktail after midnight. Also, every day after 7:00 p.m., one of our musicians accompanies guests with piano and other instrumental music.
- StarcaféThe best homemade pastries, a wide variety of sandwiches and other savory foods, freshly made. We’ve also included some healthy options on this menu, with classic coffees and teas for you to enjoy at any hour of the day… and night.
- Teatro BarLocated next to the hotel stage, you can enjoy refreshments, cocktails, juices or anything else you’d like while enjoying our nightly entertainment show.
- Vertigo Sports BarDon’t miss out on your favorite sports while on vacation. This bar features large screens where you can enjoy the best tournaments and celebrate big wins from Cancún.
- Air conditioning†
- Airport shuttle service†
- Parking†
- Smoke-free property†
- Wi-Fi†
† Fees may apply
- Pool †
- Sauna †
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15503 reviews
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Jan 13, 2026From ashes to phenomenal
Our room had a plumbing leak, the staff tried to fix it twice. We missed the evening shows due to the leaks and slow dining service. Freddy, mgr stepped up BIG Time, he moved us to another room, made sure we were seated and served on time so we could see the shows which were very good. Freddy checked on us and our family, 18, he made everything great. We will follow Freddy wherever his career takes him. Sergio, our pool waiter, took excellent care of my entire family, from cabanas beach and pool, lounges beach and pool, drinks, and he even helped me push my wife’s wheelchair around the pool and sometimes in the lobby when he saw us. Sergio went above and beyond, my wife needed distilled water for her sleep apnea machine, not available in the hotel shop, he bought and brought two bottles for her. Saved us. Both Freddy and Sergio turned what could have been a disaster for me to a very enjoyable 10 days with my kids and grandkids.
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Jan 13, 2026Amazing service! Great pools! Good views!
Me and my wife stayed 12-28 to 1-05. The road in was a bit rough just a heads up. We were welcomed by Mike our bellman. After check in Mike escorted us to our room and pointed out specific locations to us. Our room was great we had pool access room. Guadalupe took great care of our room! The beach area isn’t very inviting I provided pics. The pools were great just wish they had a little heat while we were there. We are members so we used the prestige area and Sergio and Mauricio took great care of us at the pool!! We greatly appreciated them they both made our stay! We only ate at the Mexican and Italian restaurants. Both were good. The buffet was also great. If you visit you must try the pizza over by the kids pool!! We both had a great time!
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Jan 12, 2026
Amazing Service
We had a great stay at Iberostar Riviera. The only real complaint is that the rooms were not handicap accessible which created a huge challenge for at least one member of our group. To make matters worse, the room where she was staying had a toilet leak. The first repair attempt failed resulting in two days of wet floors ultimately requiring them to move rooms. Initially, the resorts response to the issues was slow but once “Fredy” got involved, the rest of the trip, especially for our disabled family member, was seamless and close to perfect. After handling the “room issue” he went out of his way throughout the week to help us with dinner, the shows and anything else that may have come up. Keep in mind, we were a group of 18 with a variety of different requests for Fredy. No matter the request, Fredy made it happen with the most pleasant and friendly demeanor one could have. I suspect Fredy will run a resort someday. At the pool, Sergio stepped up to make our pool/beach time perfect. Of course, he was always quick with a drink and the normal poolside service you’d expect, but also, Sergio went above and beyond. As a party of 18, with the extra challenges mentioned above, Sergio made sure we had proper pool seating, including a cabana and beach location each day. He even stopped on his way into work to pick up a special need (distilled water) that was not available on the resort. Like Fredy, I would expect Sergio to be moving up quickly. Alex also did a great job filling in on Sergio’s off day. The restaurant manager, Arturo, and his staff were amazing in accommodating our large group and overall service. Compared to other all-inclusive resorts, the food was above average. Some in our group complained that there were no hot tubs, other than the private ones tied to individual rooms. The beach is manmade, but they did a great job with what they had to work with. We spent a full day on the beach and had an amazing time. Overall, I’ve stayed at nicer all-inclusive resorts but I don’t think I’ve ever had such good service. I would stay there again.
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Jan 11, 2026
1st time did not disappoint
The members pool is awesome and Sergio is awesome he is always there to make sure your drinks are full and making sure that you don’t need anything. If you go ask for Sergio he will make your trip memorable thank you Sergio for making our trip when we will never forget.
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Jan 10, 2026
A work in progress
I am on 3rd day here and have thoroughly enjoyed the experience so far Positives Many large pools. 4 of 5 Excellent service from staff. Warm, friendly and considerate. 4 of 5 Great selection and quality of food. 4 of 5 Well maintained grounds. 4 of 5 Fairly high quality shows (resort level) 4 of 5 Family friendly. 4 of 5 Grounds expansive without being difficult to get around. 4 of 5 Check in fairly fast. 4 of 5 Spa great. 5 of 5 Ease of access from airport. 4 of 5 Drinks: many top shelf as standard but mixes of lower quality in general. 3+ of 5 A la carte higher quality. 4 of 5 Rooms older but large with jacuzzi tub. 4 of 5 Attentive room service. 4 of 5 Concerns Beach abysmal. 1 of 5 Iberostar app inaccurate to point of useless and or annoying. You have to verify everything with staff. 1 of 5 Very little signage to indicate times, dress codes, entertainment, what is open etc. 1 of 5 Intense and annoying time share. 1 of 5 Numerous trip hazards, uneven stairs and odd pathways. 1 of 5 Menus in too tiny script. 1 of 55 Excessive sargassum with accompanying odor. 1 of 5 Note. Resort at approximately 30% occupancy when I attended. This resort, in my opinion, will not be able to cope well above 50% occupancy unless changes are made I enjoy large pools and don't care for beach and beach options. There will never be beach options
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environment Tax/fee: $67.88 MXN per room per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax/Fee: 67.88 MXN (approx. US $3.69)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.