$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †The resort is located on the beach
- Children's program †Kid’s club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †2 infinity pools on the resort complex, and one splash pool
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5108 reviews
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Feb 13, 2026Danie DJ. Es otro nivel
Danie DJ is exactly what the day needed. Great music good mixes. Enjoyed the variety of music
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Feb 13, 2026
A great experience on the whole. Would highly recommend it.
Good stuff Friendly staff that actually look happy for the most part. Some activities always going on. Look at the daily breakdown for adults and kids on the two screens behind the bar in main lounge area. Really good food - the buffet is good for ANY of the meals. There is abundant choice, so make sure that you walk around and really look. Great setting - physically a new place. Great sense of ambiance. Can see the ocean from almost anywhere due to the terraced structure of the property Good coffee. - Ary makes good coffee - get coffee is the common area at the lounge vs in the restaurants or buffet. Good drinks - Hector makes great drinks and puts in a show. Night time activities- the glow party was really cool. Michael Jackson show is great. Rooms are cleaned well. And are sizeable with high quality furniture. Good sound proofing. Great blackout curtains. Good water pressure with rain head showers. Always available dessert at the dessert station. With toppings of your choice. There is also a Taco bar. The sand on the beach is perfect. Soft, fine and a real pleasure to sit on or to make sand castles with. It is cleaned daily. There are still some cigarette buds that need to be picked up more regularly. Great Gym - lots of machines and kept really clean with washrooms nearby. Negatives We booked through Costco and flew from Air Transat. The flight lands at 7pm and so you get to the hotel by around 9pm. The checkout on the day of checkout is at Noon and the flight leaves at 8:30pm. Leaving a huge gap. Costco should have an understanding with Hilton, that since guests are checking in so late, they can get a later checkout without having to haggle for it. Sunan restaurant stood out as an underperformer. Some of the staff were not friendly. Luckily Josias stepped in during part of our lunch and he was very friendly. But they overall seemed disorganized and food wasn’t as good. Check in took forever. Digital concierge is not easy to use.
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Feb 12, 2026
Something for everyone
Very entertaining, singing was gorgeous, every performer was excellent. Loved the show, would watch the performance again. Thank you for such an amazing evening. Each one of the performers is super talented and passionate.
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Feb 12, 2026
The Latin Show at Hilton
It was an amazing show. It gave me a real feel for the local culture.
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Feb 12, 2026
Beautiful and well kept hotel
The good: Service was really good - shout out to Humberto, marcelino and Jehovah at the Mexican restaurant and Raymundo, Horman, Dafne and Venesa at the buffet for going above and beyond. Beach - the beach isn’t huge but it’s there. Seaweed cleaned daily and sand for sitting/digging/playing etc. Pools - pools were fabulous, kids splash pad was ideal and the main pool temp was perfect. Kids club was brilliant, my 5 year old loved it and was keen to go back every day. The whole team was lovely and the really looked after him. The gym with good with lots of fitness classes on offer The mixed: Reservations - you can make a reservation 3 days in advance, either via the app or at the desks. If you’re flexible on time/resteraunt you can easily get a reservation for each evening, but if you have a specific time or restaurant in mind, it could get tricky. It’s also harder on the evenings that certain restaurants are closed. Drinks - Two types of house red on offer - Cabernet Sauvignon or Merlot. The Cabernet in the red bottle is the best. Other alcoholic drinks were all named brand spirits and we enjoyed what was on offer. On the other hand, the juices were quite sweet and cocktails used syrup over fresh fruit. There was a smoothie station at breakfast though! Things to be improved : The night we booked the Italian we turned up, to only be told “you either need to sit separately or sit outside” since the evening was mild we chose outside, however we were then the only ones outside and the service was shocking. We were clearly just forgot about. We gave up half way through and went to the buffet. Some things weren’t advertised very well - for example the hotel provided some beach toys - but if you couldn’t find them you wouldn’t know. Hotel markup on things in the gift shop etc is crazy. A bucket and spade set cost over £25! Menus missing for drinks - bar staff will make anything that’s asked for, but it’s nice to have a menu so you can try new things! Side note - this hotel is isolated, so if you’re after an adventure/party holiday or exploring every day, it might not be for you. There’s lots of tour options available but the hotel itself is about 20 miles south of the hotel zone in Cancun.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18