Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1156 reviews-
Girls vacation
Its a realy nice resort the rooms are very nice and comfortable 👌 make you feel home and the pools are very nice and clean and the guys that work there are very happy alway saying hi with a nice smile 😃. The only things that we didn't like it's that there's some ant in the room but I didn't really care about it, it woukd be nice to fix that for the next time for others guess. The shows are very nice and very good energy those guys are the best dancers, my favorite show was circus 🎪 they very good 👍. And the entertainment with Mr style at the adult side was amazing 👏 he is the mam for that side he make our vacations and the aquagym he does are the best before start drinking. Wl be back for sure was a great experience....
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Sunscape Coco Punta Cana
Just returned and had a great vacation. Stayed at Sun Club adult only and was worth it. Elvin at the beach provided us with amazing service! All staff were friendly and helpful. Beach was good, swimable… little hard to get out sometimes. Room was nice, spacious and always cleaned. Food was as expected. Surprised best meal was Mexican. Only area for improvement would be to keep the food hotter, always just barely warm. Would return, great stay, great staff.
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A wonderful resort but the lady we dealt with at check in is money hungry
Let’s just say our first 7 hours at this hotel were not great , we had a very early flight from NFLD and only myself and my husband were dropped off at this resort. We were exhausted and warm and were told our room wasn’t ready but we were to go have lunch this was total ok with us but being that there was only two of us we were made a target by the lady on the desk . When we booked we booked a king supreme with tropical view we asked for second floor at the time of booking . The lady on the desk was insisting that we should upgrade and took us to a very nice room the starting price was $80 American dollars per night we were staying 10 we told her thank you but no then the price dropped to $600 American dollars we explained we were not interested in upgrading our trip was already quite expensive then it dropped to 500 cash Canadian dollars we still declined . We were returned to the lobby to wait and wait close to three hrs from the time we arrived we were told a room was ready we were lead through the resort to building 15 bottom floor two queen beds the room stank like it was washed with a sour mop , no AC , fridge didn’t work . The floor was wet my husband slid across the room and banged into the patio doors . We started calling the desk insisting to speak to a manager I was hung up on . I continued to call the desk finally I called the bellhop and he put me through to a lady I explained why we were upset she told us she would call back a short while later she did and said another room was available , the bellhop arrived and took us to another room another building closer to the main area again two beds a much nicer room no smell but Ac didn’t work . We decided to shower change go to bar and try and relax my husband went back to the desk and insisted he speak to someone in authority he asked for our money back and we would try and get another resort he said these rooms are not what we paid for the gentleman asked for proof we had the confirmation from the travel agency he started checking and told us our room that we had paid for was ready,again we were moved but this time to a room in building 3 and exactly what we had paid for . The rest of our vacation was wonderful the staff in all areas were wonderful food tasty well cooked . We ate at the Blue grill one evening and were very pleased except the seating could be better the food was tasty . We really wanted to go to chopsticks but we were never told where to sigh up and the hours to do so are crappy you should be able to book on the resorts app . Niki one of the entertainment crew is outstanding at her job and a wonderful asset to this resort Sports bar is a great spot to rest cool off and have a drink so is lobby bar and the bar in the adult area and lounge . Never again will I be fool enough to be brought to another resort to have to listen to someone wanting to sell me membership a ridiculous amount of money for a membership or timeshare avoid this people . Except for that first day we had a wonderful vacation and would recommend but don’t be fooled they have great rooms but are trying to rip travelers off where possible
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A lot of sickness
The resort is nice, they are still renovating the rooms. Staff amazing and the entertainment was amazing. However me and my husband both got sick, and the week we were there a lot of people were getting sick and some ended up in hospital. We won’t be going back to this resort
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Helped us practice Spanish
We upgraded last minute at check in. Our room was perfect. Cold ac. Had hangers, iron & board, umbrella, hair dryer. Use the app, it is great for room service, maintenance, maid service etc. They were very quick to respond. Food was anywhere from “just fine” to “excellent”. Try to learn a bit of Spanish as most staff only know a little English. We always found someone who was fluent in English or we used our translation app. I got a massage from beach vendor for $30/30 minutes. Do not give any beach vendor $ until you are doing the excursion. No pay in advance!