Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1183 reviews-
Great stay!
We checked in to the hotel on Sunday just for one night for a special occasion. We arrived around 11am which im aware was early. Very surprised by the valet parking and we had SUCH a warm welcome and everyone was super friendly. I only paid 125gbp for the night which was a steal. I saw sunclub on instagram and thought it might be a good idea. Paid 5200DOP cash for the sunclub room we ended up in 1131. We waited till around 12.30 till the room and we spent this time in the exclusive sunclub bar really nice setting nice premium drinks but i waited 20 mins plus which wasnt a great first impression. Quality is great and the snack selection they had was great like tapas style. We were then directed to the room and wow the quality is amazing i can not fault the room we had. Location great design great features great. Definitely worth the upgrade. We dumped are bags and headed for lunch in the sunclub buffet. It was okay - the pizza was raw and extremely doughy but it was fine for lunch. Service was good in here. After lunch we hit the lobby bar for a drink, great service excellent drink quality. We then grabbed the towels. Towels are HUGE and were warm!! Amazing as i know there freshly cleaned. We went to the main pool as there was a swim up bar and had no issue getting sunbeds. We hopped in and got on the pina coladas in the pool we had a great time and did the water arobics with chocolate which was so fun hes very high energy. We wondered back to the room and stopped at the beach bar and the sun club flip flop bar. Its dissapointing they close at 6 as theres no where to get a drink near the beach after this time and at 5.45 they were fully clearing away. Returned back to room to get showered and ready for the eve. No hot water but it was fine for us! We wanted to head to the grill - note on door saying closed, we were not advised of this at check in - we headed to asian - not open - we had no clue what was or wasnt open which wasnt ideal - ended up at sunny side which was mid at best but the decor was great and i wasnt expecting stellar food to begin with so i cant complain but there should be now notification at check in about the facilities that are open. We then headed to the theatre, evening entertainment was very short and theres limited indoor seating. After this we headed to the sports bar which was FAB, great music and vibes. We went to the lobby bar again as the drink quality is very good in here but unfortunately no athmosphere. We then found the pizza place and you could order a full pizza to take back to the room which of course we did!!!! When we went out for dinner i reported no hot water on the app (app i found my self no mention of this platform at check in - app for resort is very useful - since reporting no hot water on the app it was dealt with swiftly no issue here but app should be actively promoted) Great nights sleep rooms are sooooooo comfortable. Ordered some pastries and juice to the room early morning and headed accross to sunclub lounge in our robes to grab some coffees from the machine as im not a fan of the ones in the room. Had a lovely morning in the room before heading to sunclub buffet breakfast. We diddnt do breakfast as the normal buffet but was slightly underwhelmed with choices, no eggs benny ect and quite alot of the food wasnt to my taste but again settings were lovely service was good so its all personal preference! We went for a walk around the resort from one end to the other and stopped at coco cafe bar. This is a great spot and the frozen drinks are sooooo good. We walked around the property and did a stroll around the beach. We then returned to sunclub pool and used the sunclub pool bar. I think its super nice that each bar lobby sunclub ect has its own cocktail menu and you can definitely taste a difference in the quality of the drinks from sunclub to the normal bars. I definitely think the sunclub upgrade is worth it and it does appear cheaper to upgrade at the resort rather than at the time of booking. Only thing that was dissapointing is no coffee on room service, service at the sunclub lounge and no one is checking!!!!!!!!! At any of the sunclub areas there was no one taking room numbers and no one has wristbands so it was a kick in the teeth if people are free loading on services we paid for. We had lunch at the main buffet and again it was fine, sunclub buffet is better as the surroundings are nicer and i found it to be very hot in the main buffet. All in all excellent stay, definitely worth the sunclub upgrade they just need to monitor the use of these facilities!!! Hotel is great, pools are great, rooms are excellent and special mention to chocolate in the entertainment team. Im actually looking at returning again in around 2 weeks time!
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Girls vacation
Its a realy nice resort the rooms are very nice and comfortable 👌 make you feel home and the pools are very nice and clean and the guys that work there are very happy alway saying hi with a nice smile 😃. The only things that we didn't like it's that there's some ant in the room but I didn't really care about it, it woukd be nice to fix that for the next time for others guess. The shows are very nice and very good energy those guys are the best dancers, my favorite show was circus 🎪 they very good 👍. And the entertainment with Mr style at the adult side was amazing 👏 he is the mam for that side he make our vacations and the aquagym he does are the best before start drinking. Wl be back for sure was a great experience....
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Sunscape Coco Punta Cana
Just returned and had a great vacation. Stayed at Sun Club adult only and was worth it. Elvin at the beach provided us with amazing service! All staff were friendly and helpful. Beach was good, swimable… little hard to get out sometimes. Room was nice, spacious and always cleaned. Food was as expected. Surprised best meal was Mexican. Only area for improvement would be to keep the food hotter, always just barely warm. Would return, great stay, great staff.
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A wonderful resort but the lady we dealt with at check in is money hungry
Let’s just say our first 7 hours at this hotel were not great , we had a very early flight from NFLD and only myself and my husband were dropped off at this resort. We were exhausted and warm and were told our room wasn’t ready but we were to go have lunch this was total ok with us but being that there was only two of us we were made a target by the lady on the desk . When we booked we booked a king supreme with tropical view we asked for second floor at the time of booking . The lady on the desk was insisting that we should upgrade and took us to a very nice room the starting price was $80 American dollars per night we were staying 10 we told her thank you but no then the price dropped to $600 American dollars we explained we were not interested in upgrading our trip was already quite expensive then it dropped to 500 cash Canadian dollars we still declined . We were returned to the lobby to wait and wait close to three hrs from the time we arrived we were told a room was ready we were lead through the resort to building 15 bottom floor two queen beds the room stank like it was washed with a sour mop , no AC , fridge didn’t work . The floor was wet my husband slid across the room and banged into the patio doors . We started calling the desk insisting to speak to a manager I was hung up on . I continued to call the desk finally I called the bellhop and he put me through to a lady I explained why we were upset she told us she would call back a short while later she did and said another room was available , the bellhop arrived and took us to another room another building closer to the main area again two beds a much nicer room no smell but Ac didn’t work . We decided to shower change go to bar and try and relax my husband went back to the desk and insisted he speak to someone in authority he asked for our money back and we would try and get another resort he said these rooms are not what we paid for the gentleman asked for proof we had the confirmation from the travel agency he started checking and told us our room that we had paid for was ready,again we were moved but this time to a room in building 3 and exactly what we had paid for . The rest of our vacation was wonderful the staff in all areas were wonderful food tasty well cooked . We ate at the Blue grill one evening and were very pleased except the seating could be better the food was tasty . We really wanted to go to chopsticks but we were never told where to sigh up and the hours to do so are crappy you should be able to book on the resorts app . Niki one of the entertainment crew is outstanding at her job and a wonderful asset to this resort Sports bar is a great spot to rest cool off and have a drink so is lobby bar and the bar in the adult area and lounge . Never again will I be fool enough to be brought to another resort to have to listen to someone wanting to sell me membership a ridiculous amount of money for a membership or timeshare avoid this people . Except for that first day we had a wonderful vacation and would recommend but don’t be fooled they have great rooms but are trying to rip travelers off where possible
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A lot of sickness
The resort is nice, they are still renovating the rooms. Staff amazing and the entertainment was amazing. However me and my husband both got sick, and the week we were there a lot of people were getting sick and some ended up in hospital. We won’t be going back to this resort