Resort Details
- BistroSelection of gourmet specialities. Open for dinner, only for adults (18+).
- Don JaumeSteakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
- El Mariachi LocoMexican cuisine and tequileria with an outdoor terrace. Open for dinner.
- FlavorsThe Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
- Il BotaccioItalian restaurant. Open for breakfast and lunch for Elegance Club guest.
- KabukiJapanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
- Mar HouseBeach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
- McJesticCasual restaurant offering fast-food specialties. Open for dinner.
- Various Lounges & BarsInternational & Premium selection
-Piano Bar-Lobby Bar
-Legends (Sportsbar)
-Theatre Bar
-Soothe (Swim up Bar)
-Lively (Swim up Bar)
-Haven (Beach Bar)
-Sky Lounge
Exclusive for Elegence Club
-Pure (Swim up Bar)
-Glee (Swim up Bar)
-Cheer(Swim up Bar)
-Infinity (Swim up Bar)-Moon Bar (Beach Area)-Soothe (Swim up Bar)
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf,Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf, Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- Water sports†
- Welcome drink†
- Wireless internet connection in public areas†
- Convention Centre†
- Meeting Facilities†
- Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)
† Fees may apply
- Children's pool †1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
- Children's program †Kids Club located in the Lobby building.
- Gym †Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
- Pool †Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
- Sauna †
- Teen programs †Teens Club located in the Lobby building.
- Theatre †Theatre for shows and entertainment. Day and night entertainment available.
- Water activities †Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
- Golf †Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
- Cancun City
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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See Victor in the tiki bar
We were here for a wedding, all the food you can eat and a very clean resort. I will say above all Victor in the tiki bar made the visit a home run. He is personable, energetic and simply a breath of fresh air. Detail oriented and the life of the Majestic. My wife and I were very impressed and felt very welcomed. Thank you Victor !! You are a blessing.
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Wonderful Vacation with Friends
We had a great time and enjoyed this resort. It is extremely clean and I can’t say enough about how hard the staff works to update the resort itself, keep everything so clean and make the grounds absolutely gorgeous. Beach is amazing, although can be windy but it is long, wide and gorgeous. Food was excellent in all restaurants but one. Rooms are very nice, clean ++ and service for cleaning and re-stocking our fridge was fantastic. We stayed in the Adult only Club side. Staff was friendly, knowledgeable and professional. They work hard to keep a good rapport with guests and did not fail in this area. We did experience a wait of over an hour for our food at the Mexican restaurant. We finally left. Not sure what happened that night but it was disappointing. I think they were just busy? We did receive apologies but carried on to a different restaurant. This was really the only problem we encountered with the restaurants in 2 weeks. The only other negative for us is that every day but one out of our 2 week stay the staff would move all the loungers out of the Skye lounge area into the adult only area where we sat everyday. This was due to preparations for the weddings that were booked for the Skye lounge area. This was not only noisy ( carried loungers down a flight of stairs) but we got boxed in with the loungers making it difficult to get into the club pool and move around. We ended up just leaving at 3 pm to avoid this. There are other areas they could move the loungers to as we discussed with the connoisseur at the club lounge. We should not have had to put up with this as we were the guests and that is the club area we choose to sit in. Because of the loungers being moved out of the area it meant all the families that were sitting in the Skye lounge all day were also out of a place to sit. On a few occasions they came into the Club area with their children which is not allowed. Besides these two negatives the positives definitely outweigh them. We are already discussing perhaps returning next year.
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Fantastic Week Andres is the best butler!!!
Had an AMAZING week. Our butler Andres was the best! Ask for him if you have a Club level room. Food was great as well. No complaints from our group of 9. We could always find a place by the pool or at the beach. The steakhouse and the Italian restaurants were our favourite. Queen show was great, amazing musicians.
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Amazing hotel! Clean, peaceful, great food & drinks. Kids Club staff is fantastic! Loved the shows. Highly recommend!
The hotel is amazing! Peaceful and very clean. Food and drinks are spectacular! Service is excellent. Special mention to the Kids Club—Diana, Alondra, and Estrella are fantastic! Loved the shows too. Highly recommend Majestic Hotel Costa Mujeres!
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Disappointed
My husband and I have been big fans of the Magestic Elegance Hotels. We have been to Punta Cana Magestic Elegance 5 times. Every visit we have rated excellent. This was our second visit to the Magestic Elegance in Mexico. When we went 2 years ago we had an amazing experience. Everything was perfect. Our butler, Vanessa, was so attentive and professional. Unfortunately our experience this past week was very disappointing. We made our reservations over 4 months ago. When we arrived we were told that there were no rooms available in the Elegance Club building. They had a room for us on the family side. We were very upset. That is not what we paid for and not what we reserved. We were told that other than the location we would have all of the benefits of the club. We were hesitant, but what could we do. They said they were at 100% occupancy and there was nothing they could do. They gave both of us a complimentary 50 minute massage. The massage was amazing by the way. The room we got was nice. A little bit worn (if you looked up in the shower you could see the wiring for the lights). But it was ok. The problem was with housekeeping. When they came they were not at all very thorough. For some reason they never left enough towels and even neglected to leave water on a few occasions. They only cleaned the balcony once during the week. One day the coffee pot wasn’t cleaned. It still had left over coffee from the morning. The Excellence Club has Nespresso machines in the rooms. The room we had had a drip coffee maker with very week coffee. We were supposed to receive a gift worth $50 in our room. They left a beach bag on the first day. I guess that was it. On our last visit in 2023 we got a beach bag one day, flip flops the next day and tee shirts another day. When we checked in we were asked if we were celebrating anything. I told them it was my birthday. Oh well, I don’t know why they asked because they never acknowledged it. On our last visit our butler put balloons on the room with a happy birthday sign and she filled the hot tub with bubbles and rose petals. This past week we saw our butler a total of 3 times. He made dinner reservations for us. Period. Nothing else we told him about our problems with housekeeping and he said that he would personally bring water to our room. Maybe he did. Who knows. He send a couple of messages with the activity schedule, but not every day. We arranged our own airport transfer and luggage pickup. I thought we were supposed to get help with that. We did not at all have the Elegance Club experience we paid for and expected. The staff in the restaurants and bars are amazing. They always have a smile and a nice word to say. Dinner in the steak house was fabulous. We went there twice because it was so good. Alejandro and Will were so good to us. They even sang happy birthday and gave us a Irish Coffees along with a fire show while making them. It was awesome! José at the pool bar was great too. My husband mentioned he had a bit of a stomach ache and José got him a concoction of seltzer, salt and lime that fixed him right up. This could have been an amazing trip. Unfortunately, we most likely won’t be back.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.