- One (1) Day Complimentary Cabana Rental $85USD Value
- Includes one (1) 20 minute foot massage
- Early Check-in and Late Check-out Subject to availability
- Massage 50 min buy one get one free at the spa
- 5-night minimum
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Offer includes
- Every 4th Night Free
Discount already included in your package price.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
- Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service
Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17292 reviews
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May 22, 2025Wow
Amazing, experience, everything,luxury at It’s Best, Special, Shout out To, Edouard and chef , Cesar Germain FOR excellent experience, Colunary delight. Everything is spectacular, I highly recommend this Resort, our Best experience ever!
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May 21, 2025
Awesome!
Viri was awesome. She took care of us as if we were family. We had such a good time that we are going back in August. We cannot wait to go back. Cabanas are a must and the food was awesome. Adult beverages were always stocked in our room. Once again, Viri is the best!
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May 21, 2025
1st time-Great experience
We had the best time! Celebrated my husband’s birthday. Loved that our room was festively decorated. Our butler staff was fabulous and made sure we were taken care of throughout our stay. Services and staff throughout the resort was exceptional as well. We felt like family. We definitely will be back!
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May 21, 2025
Amazing
Second visit this year. Absolutely love it here. My favorite activity are the cabana beds with curtains on the beach doing nothing but reading and sleeping. The service here is excellent. The rooms are large and the bed very comfortable. My husband and I will be back.
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May 20, 2025
Continuation of My Husband 60th Birthday celebration
Our week at Live Aqua (after our 3 days in Guadalajara) once again, was pure paradise — perfect for couples looking to relax, indulge, and unwind in a sophisticated, adults-only resort. Check-in was seamless, as always, with a welcome drink and cool towel. Our room was immaculate, with a stocked snack bar, mini fridge, and a balcony perfect for sunset views. The gourmet dining options were impressive — from fresh seafood to steakhouse dinners. Cocktails were top-shelf and expertly crafted. The infinity pool was stunning and quiet — just chilled-out vibes and excellent poolside service. That said, my husband and I especially love spending the day at the beach, which is equally beautiful and relaxing. Every staff member went above and beyond — we were greeted by name, and the service was always prompt and genuine. Bell Boy - Diego, Oscar, Octavio y Hector Check In - Santiago and Dey Housekeeping- Rocio, Carmen e Isabel Concierge - Viri, Israel, Carlos, Arabi y Sofia. Courtesy Service - Saúl Cristianis Thank you to señor Emilio for the video call with Adela♥️ (she used to work at Live Aqua as public area supervisor). Isaías Towels - Francisco We wanted Edgar Rodriguez for going the extra mile helping us getting in contact with Yasmin Flores (Chief Concierge at Grand Fiesta Americana Golf Country Club - Guadalajara) to get the service/transportation during our 3 days in Guadalajara. A special Thank you to Monserrat Cabrera♥️ for always being there for us. Every time we need something Monserrat is there. Dinner at the various restaurants was unforgettable. The hosts, captains, and chefs were very friendly and truly spoiled us, even preparing special meals just for us. Thank you to Sous Chef - Antonio Yam Chef Junior - Angel Chef William, chef Antonio Hernandez and chef Benedicto. Marco who made delicious smoothies Host - Paloma and Alma Waiters - Heiner, Aminael, Antonio, Helvert, Marcelo, Fernando Lopez, Julio (from the Carnivore assisting la parrillada), Rohibi, Misael, Mauricio, Marcelo, Fernando Lopez and Ricardo. Rosa e Ivan (at the Taquitos) Host - Monserrat, Paloma, Alma, Angelica and Frida. Captains - Belen, thank you for making the reservations for our dinners. Captain Susana, Ivonne and señor Cesar. Bartenders - Jose, Miguel and Alejandro. My little friend Adriana ♥️ Beach and pool bartenders - Andres, Monica, Marisol and David. Roberto and Carlos from the Starbucks. Please extend our heartfelt thanks to Executive Chef César Germain, who prepared a special lunch (Lomo Saltado) for us before we left the resort. It was one of the highlights of my husband's birthday celebration, and we’ll be talking about it for a long time! This resort is ideal for couples and honeymooners seeking luxury, peace, and pampering. All the people who work there, the attention and atmosphere are the reasons we keep coming back to Live Aqua.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed