Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16816 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Honeymoon all inclusive

    Check in was quick and simple , everyone friendly and helpful. Ruddy our butler was always there to help in any and also answered all my questions but he did provide good tips . He was excellent. Kenya ( time Ruddy was not available) , she was very nice, helped with everything we needed and couldn't ask for for anything better . Damien was very helpful, friendly and very knowledgeable, his customer service was outstanding. David swim up bar and Marisol were always very attentive , provided everything we needed in a timely manner and always provided great customer service and very friendly and welcoming. Everyone was amazing , can't complain about our first all inclusive experience.

    Nov 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    7 stars

    I love to travel and I’ve been around the world. Live aqua cancun is by far the best experience I had. It’s a spa resort so the second you enter all your senses are on. You are smelling the amazing aroma everywhere and listening to this background great music and looking at the most beautiful scenery. The hotel is very beautiful, the food is so good and you have plenty of choices . MB and the hidden garden are my favorite restaurants for dinner and for lunch you have so many choices from chicken bbq station , sea corner and Italian that will make your daily decision where to have lunch very hard to make. I can speak forever about how amazing everything is in this place but what really makes this place so special is the people that works there . How they go beyond to make you happy and give you the best experience you ever had. The service is outstanding. It explains why people keep going back there again and again .. bravo 👏 👏👏

    Nov 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of a kind in Cancun

    Live Aqua Cancun is one of our favorite resorts. We go yearly because of the beautiful location, stunning beaches, cleanliness, service, food, relaxation and so much more. This trip we were lucky to have Maggie and Arturo as well as our buttlers with our suite. Maggie was out buttler last year and again she went above and beyond to make any request happen and paid so much in attention to details. Arturo was also amazing. In the past we have also had Rodrigo who even had our coffee ready every morning with a smile. To say the staff at this resort in incredible would be an understatement. They truly love what they do and it shows by the love the pour into their jobs. If you want an amazing smoothie you better go see Marco at siete. How about an incredible mezcal rita? Head up to the aqua club and Guillermo will make the best one! The grill masters at lunch and the incredible chefs in the restaurants truly reflect their passion for food in their dishes. They make your celebrations extraordinary from the moment you walk in with surprises in your rooms to the moment you have to sadly say goodbye. While you are there don’t forget to check out the spa and the hydrotherapy. If you want a place to relax and be pampered, this is the place! Can’t wait to back again soon!

    Nov 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect!

    Absolutely beautiful resort, beach and pools are perfect. We stayed in an Aqua suite with terrace balcony with butler service, highly recommend. The views are fantastic! We had Sakny and Ernesto as our butlers and they did not disappoint! Guillermo at the aqua suite bar went out of his way to bring me Sprite Zero for my drinks and even gave me extras for the room. Food was very very good, especially the empanadas pool side! Cabanas come with the room we had and we picked out ours every day. This resort was excellent all around. We are already booking for February 2025 for a return visit.

    Nov 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Trip Number 22 was another Home Run

    Pampered, welcoming, heaven, meticulous, these are just some of the adjectives I would use to describe Live Aqua. I understand that adjectives are subjective, but I am a well-seasoned traveler and would not have returned if the resort was not everything I wanted and more. Just 20 minutes from the airport, this ocean front resort is situated in the hotel zone, with bucolic grounds, and a very clean inviting environment. It ticks off every box in what to expect in 5 star+ paradise, but it is the staff that make this resort experience over the top. It is not just the uber attention to detail that you will experience, but the fact that each staff member actually feels joy in making your experience amazing for you. This resort has so many repeat guests that its fan page is now 22,000+ strong. A friendship is built among the guests and the staff that rival no other resort. I have taken 22 trips to Live Aqua Cancun in the past six years for the very simple fact that it truly is like going home. The rooms are perfectly appointed and the telephone has a button on it which is actually called “your wish my wish“ to satisfy any request you may have. Since I’ve been to this resort so many times, I am friends with many individuals who work there and consider them family. The food is excellent and there are many delicious options for meals and snacks; I have never been to an all-inclusive that has so many lunch options. I also think that for this hotel category, you receive the best bang for your buck. I travel to this resort 3 to 4 times per year because it is that amazing. I have also delighted in taking my friends there to watch the joy they experience in heaven. I really enjoy waking and seeing the beautiful turquoise ocean out my balcony doors. I am an Uber picky traveler, that’s really a nice way to say it, and I would not have gone back at all if it was not amazing. I HAVE TRIPS #23 TO 25 BOOKED. BEST BANG FOR YOUR BUCK. #AquaLover

    Nov 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319