Located on a secluded sugar-white sand beach in the Riviera Maya and catering to couples, friends and families, Dreams Tulum Resort & Spa provides upscale surroundings combining fun and relaxation with the ancient world of the Maya. It is one of the only resorts in the Riviera Maya located a short distance to the exciting town and ancient ruins of Tulum & Xel-Ha Aqua Adventure Park.
Unique Selling Points:
-Located in the trendy, seaside town of Tulum, only 1 hour and 25 minutes from Cancun International Airport.
-Boasting luxurious swim out suites, some designated for adults-only, with bar service available
Its magnificent colonial architecture, original paintings and ambiance provide the perfect setting to unwind and discover the mystical power over the ancient Mayan civilization. This hacienda-style, Unlimited-Luxury® resort features a Spanish-style wedding chapel, an eco-friendly setting with fountains with LED lighting and sound, 5,000 plants, two swimming pools, a children’s area, a Mayan-themed Explorer’s Club for kids and nine gourmet restaurants, plus seven fabulous bars.
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10801 reviews
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Dec 01, 2024Heartbreaking
I hope everyone will read this. I am twice married Dad of a 6 yr old girl, 24 year old boy, and 26 year old girl. You can imagine the complexities in my life, as many have experienced. I chose Dreams Tulum all inclusive for 4 rooms (couples and parents). This is over $14k. Our room was a preferred room which gave us access to a concierge. On day 1, I got to know Rafael. I explained how my son and daughter’s boyfriend both had birthdays the week prior. My wife and I were celebrating our 9 year anniversary ON Thanksgiving and how I wanted them all to have the greatest vacation ever. Raphael connected us with a private tour the day after my adult kids and their +1’s and parents arrived. It was absolutely amazing. We did the ruins. We did the cenotes. We did everything. At the end of the night my 26 year old daughter texted me, “dad that was the best time I’ve ever had in my life”. Raphael made sure both rooms were decorated to commensurate their birthday. He made sure my wife felt the love on our anniversary. He was everything you could ask for on a vacation. As we returned today, my kids and their partners texted me how grateful they were. Unequivocally stated “best time of their life”. I owed Dreams a review. I was prepared to go all in. $18k of my money gone and Dream had made it all worth it. But then I get a text from Raphael. They fired him. All because he listened to our needs and what I needed for my family. My tip at the end made them curious about his work to take care of us and expose the “connections” of their in-house tour company. I don’t care where we are in the world. The best workers are those that see a need and fill it. The truth is. This is a ONE star rating. I gave a company $18,000 and they threw it in my face. But I figured, given their immaturity in this situation, they overlook one stars. So here is 3 stars hoping someone from @hyatt will actually read. What a travesty. No doubt that is an American or European actually behind it. Because otherwise, I found the Mexican people the most dynamic of us all. At the end of the day, my relationship with my wife and kids is better. And we all had the time of our lives. And Hyatt Dreams Tulum pocketed $18k. And Rafael was fired. Like so many other things, it’s wrong. Don’t stay here. Don’t ever stay here.
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Nov 30, 2024Honeymooning at Dream Tulum Resort
My husband and I had our honeymoon at Dreams. The entertainment was great! Alex was a fun guy! He was so nice and helpful. All the resort staff were very nice. Food could have been way better. The only restaurant we really liked was Seaside Grill. Overall, enjoyed our stay at the resort.
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Nov 30, 2024
Entertainment for the family!
We had a great experience at the resort. What we really loved was the atmosphere and the entertainment. Alex, one of the entertainers along with his compatriots kept us thoroughly entertained. The staff were very hospitable and ready to oblige. My only request would be to improve the food as it didn't meet our standards.
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Nov 29, 2024
Nice vibe at Dreams Tulum
The beach is in my opinion the best part of this hotel. The staff are all great people including Alex. Thy sky bar of an evening is a good place to go for a few drinks with music. The Italian restaurant Portofino was my favourite. Food and service was very good.
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Nov 29, 2024Dreams tulum
Alex is pure and he’s a top bloke. Food was average. Maria cipari was fantastic. The show was nice. The beach was nice. The volleyball was fun, the tequila was great and the weather was good. The rooms were very adequate. I had great stay. Will recommend to friends.