Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16521 reviews
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Nov 30, 2024Great time with lots of walking at Grand Tulum-Cancun
The Grand Tulum-Cancun is a very big complex spread across a large space. We enjoy walking and so we were ok but if you don’t want to walk reconsider this hotel. Adding the other Bahia Príncipe resorts adds even more space. We enjoyed walking on the beach and could go at least 1/2 hour in either direction before having to turn around. In many spots the beach is very narrow which means there is room for only one row of chairs. There always seemed to be chairs available at the beach. We were on the 3rd floor of Villa 34 which was close to the main buffet and had a view over the trees of the ocean. Our room was a premium superior, it was bright and clean but not really luxurious. Be warned that while the toilet is in a separate “cubicle” there is no real bathroom walls so there is no privacy while showering. There was a good variety of food in the buffet and we enjoyed our dinners at the a la carte restaurants We would recommend this hotel.
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Nov 29, 2024Most likely will not return to resort.
We put average of this review but would lean towards poor experience. We also went with family and friends. At the start at the airport, we booked and paid for transfer from airport and an ocean view at resort. We did not have a transfer available at airport, nor did we get ocean view (until 4 days after arriving). Trying to contact original person that took our money was a waste of time. This is NOT how you want to start your holiday. We have been at resort a many times. Rooms are very dated, bathrooms are not as clean as they could be, although the maids certainly work with what they are only provided. Toilet not working on first day in second room, no cold water, then later in visit no water at all. Eventually got fixed. Air Conditioner sounded like jet engine, never got fixed. Phone not working at times. When raining water poured through the door all the way passed bathroom (dangerous). Perhaps weather proof the doors. Toilets by pool areas often plugged and not fixed during day, toilet by main pool in Akumul was disgusting during day trying to accommodate pool users as well as beach area. Garbage in tree area behind our building sat for 2 1/2 weeks before picked up. A bathing suit and towel on back behind building for the whole 3 weeks of visit. Fridge in room could not accommodate a large bottle of water. Bookings at Ala carte restaurants were not accommodating, we booked for 11 people and tables were never set up for us and then when we arrived they could not accommodate us. This was even after we talked to guest services prior to the sitting with our request. All inclusive if you paid extra for food or wine, but not all inclusive. Food at buffets were often cold and/or not restocked. Often not signs to indicate what food was what. Tulum buffet/restaurant was iffy with all the coati and birds in restaurant area on tables, roaming around above the tables, very unsanitary and wondering if we should eat anything at all. Pools not cleaned as normal on a regular basis. We seen one day with a person with net clean pool by Dolci Vita. No vacuuming sand etc. 24 hours snack bar, not 24 hours. Trolley trains very slow between spots to go to. A positive, was we did speak to a Valentina from guest services and she made every effort to help us out, kudos to her as she was a big help on getting a few issues done. Also our maid and person that stocked fridge was amazing the whole time.
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Nov 29, 2024Kids Club 11/10! It. Was. Amazing!!!
Kids Club 11/10! Highlight of our trip. thank you to Angel, Luis, Julieta and all the other staff at the club that made the trips so memorable. We were lucky enough to have Luis at Coba last year too. Our kids did a talent show, circus, Frozen and Moana show. I would recommend the kids club at Tulum 10000%. We had a 4, 7 and 8 year old attend. All the staff worked so hard and were AMAZING with all the kids. I can’t say enough good things about them.
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Nov 26, 2024One of the worse resorts I have stayed at. I’m a frequent traveler.
This resort is huge and beautiful. However check in process was long and after traveling a long way was not easy. Also, the food was terrible at the buffet. There was not enough availability for the Al Carte restaurants. Only was able to book the Tequila restaurant which was the best part about my stay. Best service and food I received during my stay. Only day I felt full and pleased. Other than that everything else was terrible. The drinks are the worse kind of alcohol and even then they water them down. We wind up having to buy bottles of liquor just to get a buzz ( which defeats the purpose of all exclusive). The food was terrible. See above comment. The rooms were clean but the beds are hard and the pillows are small and flat. The animals need to be contained more. I was not comfortable with not being able to enjoy my food with the animals running above my head or up to my tables. This may be normal for locals but not normal for people from the states. The entrainment was not good besides the light show. That was the best part. Other than that. Everything was kid based. Maybe they should split the resort to kid side and adult side. However if you’re an adult and looking for fun adults party or entertainment. This not the resort for you. This is a family resort. Overall I will not stay at this resort again.
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Nov 23, 2024
Amazing time
I really enjoyed the week I was there. The rooms are good…a little dated but nothing bad. Mini bar in room was always stocked with water, pop and beer. Even though we had downpours for the first couple days, there were different options of things to do, bars and restaurants, shows. The pools were fun, the main pool was the busiest but never crazy full. Swim up bar was awesome, friendly. The villa I was staying in was near a smaller pool, more near the beach and was just as good ☺️ The buffet always had good food, lots of choices, but was mainly the same every night, the other restaurants had good food as well I would definitely want to come back again!