United Vacations privacy policy & terms of site use

Privacy policy

Information United Vacations collects
The United Vacations website collects customer information in a number of ways: when you sign up to receive emails, when you book online using the United Vacations online booking form, when you fill out a customer service request, when you send an information request to a travel agent via his or her agency profile, when you send a comment to the suggestion link on our weekly email, and when you forward an email/webpage to a friend.

The types of information collected on these pages are:

  • Customer name
  • Traveling companion name
  • Mailing address
  • Email address
  • Telephone number
  • Credit/debit card information
  • Reservation number
  • Age range
  • Gender
  • Destination information desired
  • Other information desired
  • Travel habits

Information we collect through our mobile application(s)
We may collect information from you when you use our mobile application(s), including, but not limited to: name, email address, MileagePlus account information, government ID or passenger redress number, passport information and/or photograph, date of birth, payment information (e.g., credit card number, expiration date and billing name and address), if not already provided.

You may store your information in order to facilitate your travel (e.g. reservation, specific flight information, etc.) or purchase needs. The mobile application(s) may also store user-provided data, unless you choose to delete it, for as long as you use the related feature of the application. Information provided for traveler data, security clearance, purchases and related activities will be stored in our operational systems, as needed, to provide services you request. If such information is stored in your MileagePlus account it will not be accessible if your MileagePlus account is closed.

We also may collect information automatically through your use of our mobile application(s) (through cookies, beacons or other tracking technologies designed for mobile applications), including, but not limited to, the following:

  • Your pinpointed physical location information from technologies like GPS, Wi-Fi, or cell tower proximity (geo-location tracking), if you agree to grant us permission to do so;
  • At select airports in the U.S., your precise location may be tracked continuously to provide you with location-based services, if you agree to grant us permission to do so.
  • Your domain name;
  • Device ID or alternative ID where required by the platform provider;
  • Electronic data concerning operating systems and computing devices/browser, including types;
  • Features you use and links you click;
  • Amount of time spent in the application;
  • Installs and uninstalls;
  • Transaction details and history.

How your information is used
If you sign up to receive emails, United Vacations will send you regular emails promoting vacation travel, specials, sales, and other information. You may unsubscribe from the email specials list at any time by accessing the unsubscribe link at the bottom of the email or by visiting the unsubscribe page on our website.

The information you supply when you book a vacation online is used to process and complete your online order. United Vacations does not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorizations). Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt in for the email guestbook by checking the appropriate box on the online booking form.

The information you supply in submitting a photo or video to any photo/video contest is used to send you a confirmation email when your submission has been posted on UnitedVacations.com. The photo or video, title, and caption will be posted on UnitedVacations.com for the public to view. Your email address will not be posted for the public to view. If you opt in to United Vacations’ weekly email at the time of your photo or video submission, your email address will be added to the subscription list. In this case, you will receive another email with the option to edit your subscription preferences.

The information you supply when you send in a customer service request is used to assist you with your request. It may also be used to help United Vacations review and improve its products, promotions, and customer service.

The information you supply when you send a request to a travel agent via an agency profile is a confidential communication between you and the travel agency. United Vacations does not monitor these communications or collect data from them, except the total number of requests sent. United Vacations makes no guarantees as to the way in which the travel agencies will use or protect the information you send them via their agency profile information request form.

The information you supply when you send a suggestion or comment to the email suggestion link is used to reply to your comment. Your information may also be forwarded to the relevant product team or Customer Service team to further process your comment or to help improve United Vacations’ product, promotions, and customer service.

The information you supply when you send an email/webpage to a friend is used to forward the relevant email or webpage information. United Vacations will not send additional emails or mailings to your friend. Your friend must subscribe to our guestbook or provide information himself/herself through one of the other available means before United Vacations will contact him/her.

Information collected through some/all of the methods listed above may be used by United Vacations to improve products, processes, and customer service. United Vacations may also use some/all of the information to create customer mailing lists and may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will be used only by United Vacations for its own marketing and promotional efforts and will not be sold or shared with any third parties.

United Vacations may also use non-identifying or aggregate information to improve our website, track promotional success, and/or share website usage information with our hotel, airline, or other business affiliates. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most-requested pages, most-accessed pages, top paths through the site, or number of returning users. Not all of this information is shared with our business affiliates, but some aggregate numbers, such as page views on a particular page during a particular time frame, may be shared. However, no personally identifiable information about you will be shared with any third party.

United Vacations use of IP addresses and cookies
United Vacations uses cookies to track visitors to our site. United Vacations gathers the number of unique visitors, as well as the number of page views each visitor makes. The information is used for promotional and marketing purposes only and in the compilation of web usage reports. The reports generated do not recognize any information specific to your location, or anything specific to your individual machine. Cookies are tiny files that are placed on the hard drive of your computer. Cookies do not extract private or personal information from your computer.

United Vacations commitment to information security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use SSL (Secure Socket Layers) to encrypt and protect your personal information. We understand this is vital in the exchange of credit card and password information.

United Vacations commitment to child privacy
Protecting the privacy of children is very important to United Vacations. United Vacations does not collect or maintain information from our website from those known to be under 13 years of age. No part of our website is designed to attract anyone under the age of 13. When online bookings are made, the ages of children traveling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation. The lowest age range specified on the guestbook sign-up form is “18 and under.”

How to access or update your information
You can access the personally identifiable information you submitted when you made an online reservation by viewing your password-protected reservation. You will be asked to enter both your reservation number and your password. It is the responsibility of the password holder to take reasonable precautions to protect his/her own password. Do not tell anyone your password or write down your password where it can be viewed by others.

Information you submit through any of the online methods, including online booking, may be used to create customer mailing lists. United Vacations may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will be used only by United Vacations for its own marketing and promotional efforts and will not be sold or shared with any third parties.

To unsubscribe from the United Vacations weekly emails, you can visit the unsubscribe page. Your information will be kept in the United Vacations database and will not be shared with any third parties.

Opt-in information
If you wish to receive information about United Vacations news, products, and specials via email, you may sign up on the sign-up forms throughout the website. You may also sign up to receive email specials when you book online by checking the appropriate box on the online booking form. Information you submit for the purposes of online bookings will not be used to subscribe you for the email guestbook unless you specifically opt in for the email guestbook. Information you submit through any of the online methods, including online booking, may be used to create customer mailing lists. United Vacations may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will be used only by United Vacations for its own marketing and promotional efforts and will not be sold or shared with any third parties.

Notification of changes to United Vacations information-use policies
If at some future date, United Vacations determines that it will change the manner in which it uses the information it collects on the website, you will be notified at least 30 days prior to United Vacations making the change. You would have the option of choosing to continue or not continue to be a member of the United Vacations database receiving emails and would have the option of unsubscribing. Information collected prior to any information-use changes would be managed according to the Privacy Policy in place at the time it was collected. Only new information collected online would be subject to any new information-use policies.

How to contact United Vacations
If you have any questions or comments regarding the United Vacations privacy policy, please contact United Vacations via our online Customer service.

Terms of site use

UnitedVacations.com is intended exclusively for your personal and noncommercial use. The content and data (including information relating to the pricing and availability of travel), as well as the website infrastructure used to provide such content and information, is proprietary to United Vacations. As a condition of using UnitedVacations.com, you agree not to use its contents or information for any commercial or non-personal purpose. Unless otherwise agree upon, in writing, by United Vacations, you may not commit any of the following acts either directly or indirectly:

  • Use any automatic device or manual process to copy or monitor content of the site without prior written consent
  • Use UnitedVacations.com to make illegitimate or illegal reservations or purchases
  • Use or access UnitedVacations.com in any way that, in the opinion of United Vacations, has a negative affect on the performance or function of the site, or any other computer systems or networks used by United Vacations
  • Attempt to upload or transmit to UnitedVacations.com or use any device, software or routine that contains malicious computer programming routines that are intended to damage, interfere or attempt to interfere with, intercept, the normal operation of UnitedVacations.com, or take any action that imposes an unreasonable load on our computer equipment.

United Vacations, at our sole discretion, may terminate or restrict your access to all or any component of UnitedVacations.com at any time, regardless of if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of UnitedVacations.com. If you continue to access the Site after such termination, your use shall constitute an act of trespass.

Any cosmetic or functional part of UnitedVacations.com may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you.

Privacy and security
Our privacy policy covers use of information collected on UnitedVacations.com. You agree that you have read our privacy policy, and it is reasonable and acceptable to you. Your acceptance of these Terms is also your consent to the information practices in our privacy policy.

Intellectual property rights
All material contained on the UnitedVacations.com Site, unless otherwise indicated, is protected by law including, but not limited to, copyright and trademark law, as well as other state, national, and international laws and regulations. User acknowledges that all right, title and interest in and to the UnitedVacations.com Site and any and all intellectual property rights associated therewith are exclusively owned by United. User will not contest the validity of any trademark or United's exclusive ownership of it.

Any re-use on your web site(s) of copyrighted images, logos and marketing text must include notices in the following form:

  1. "United Vacations" & logo is a registered trademark of ALG Vacations Corp. Permission granted only for use on this web site.
  2. For marketing text: Copyright © year (e.g., 2004) United Vacations. All Rights Reserved.

User assumes the sole risk of making use of and/or relying on the information or services, made available by United. United makes no representations about the suitability, completeness, timeliness, reliability, or accuracy of the information or services described or provided by the UnitedVacations.com Site for any purpose. United does not warrant that the UnitedVacations.com Site will meet all of User’s requirements or that performance of the UnitedVacations.com Site will be uninterrupted or error-free including any errors or omissions in the results obtained through use of the UnitedVacations.com Site. All such information or services are provided “as is” without warranty of any kind, including all implied warranties and conditions or merchantability, fitness for a particular purpose, title, and non-infringement.

United may make modifications and/or changes to the UnitedVacations.com Site at any time, for any reason.

In no event shall United be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of the UnitedVacations.com Site or with the delay or inability to use the UnitedVacations.com Site, or for any information or services offered or available (or not available) through the UnitedVacations.com Site, or otherwise arising out of the utilization of the UnitedVacations.com Site, whether based in contract, tort, strict liability, or otherwise, even if United has been advised of the possibility of damages.

In the event that the foregoing limitations are not enforceable, United���s liability incurred in connection with this agreement shall not exceed the amount of payments received by United from User.

User shall defend, hold harmless and indemnify United for any damages awarded pursuant to any third party claim brought against United and its affiliates and all of their directors, officers, employees, secondees, legal representatives, contractors, and agents (collectively “Indemnified Parties”), which would constitute a breach of any warranty, representation or covenant made by User under this Agreement; provided that the Indemnified Parties notifies User in writing of any such claim and tenders the control of the defense and settlement of any such claim to User at User’s expense and with User’s choice of counsel. The Indemnified Parties shall cooperate with User, at User’s expense, in defending or settling such claim. User will not enter into any settlement or compromise of any such claim without the Indemnified Parties’ prior consent, which shall not be unreasonably withheld.

Governing law
This Agreement has been made in and will be construed and enforced in accordance with Wisconsin law. Any action will be brought in the courts of Wisconsin, and all parties to this Agreement expressly agree to be subject to the jurisdiction of such courts.

Failure to insist on strict performance of any of the terms and conditions of this Agreement will not operate as a waiver of any subsequent default or failure of performance. No waiver by United of any right under these terms and conditions will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time.

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but limited to, the warranty disclaimers and the liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.

Relationship between the parties
No joint venture, partnership, employment, franchise, or agency relationship exists between User and United as a result of this Agreement or User’s utilization of the UnitedVacations.com site.

Entire agreement
This agreement represents the entire agreement between User and United with respect the use of the UnitedVacations.com Site. Any rights not expressly granted herein are reserved.

User may not assign its rights or delegate its obligations under this Agreement without United’s prior written consent.

Any notice or other communication hereunder shall be in writing and shall be deemed given and effective (i) when delivered personally, or by overnight express, or (ii) five (5) business days after the postmark date if mailed by certified or registered mail, postage prepaid, return receipt requested, addressed to a party as follows, or to such other address as such party may designate by written notice to the other party in accordance with the provisions of this section.

If to Company, the notice shall be addressed to:

8907 North Port Washington Road
Milwaukee, Wisconsin 53217
Attention: General Counsel