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KM 340 Caretera Cancun-Chetmual  
Cancun, QR 77580
MEXICO

4.5 of 5 stars

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Based on 20389 reviews
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Nestled amidst sprawling, landscaped grounds, Moon Palace Cancun exudes the beauty of Mexico along with all of the comforts of home. Completely enchanting, this Riviera Maya resort is a destination onto itself, appealing to families, groups and active travelers.
Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Current Renovations: ***Important Information For Our Guests***: -Guests booking in any of the Family categories must have a minimum of 1 child age 4-17 in the room. Any "adult only" reservations will not be honored.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children programs
† Fees may apply

Superior Deluxe Garden View

Bedding: 1 king or 2 double beds. Bedding is not guaranteed and is based on availability at check in.

Occupancy limits:  3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Additional Information: This stately oasis with accents overlooks Moon Palace Cancun’s lush and tranquil garden. It’s designed for up to 4 guests, including children ages 4 -17, and boasts a private balcony, king or double beds, indulgent double whirlpool, Smart TV with YouTube, vTuner and Weather Channel, our lavish Palace signature amenities, world-class spirits, and daily-refreshed mini bar, among other posh conveniences

Superior Deluxe Oceanview

Bedding: 1 king or 2 double beds. Bedding is not guaranteed and is based on availability at check in.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Additional Information: Whether from the guestroom, everyone will love this spectacular view of the Caribbean Sea. This guestroom is designed for up to 4 guests, including children and infants (4-17 years old). In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view.

Superior Deluxe Oceanfront

Bedding: King bed

Occupancy limits: 2 Adults, no children, 2 total combined.

Additional Information: Relax and unwind to the calming sound of surf wafting through your balcony door. Our Superior Deluxe Ocean Front room features spectacular views of the turquoise Caribbean waters.
 Designed for 2 adults, your guestroom comes with private balcony, king bed, Smart TV with YouTube, vTuner and Weather Channel, double whirlpool tub, and our luxurious in-room amenities featured in all Moon Palace guestrooms and suites. A fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.

Partial Ocean View

Bedding: 1 king or two double beds - specific bedding types based on availability and can not be guaranteed.

Occupancy Limits: 4 adults, 2 children, 4 total (5 total with infant). A maximum of 2 children through age 3 stay free with at least 2 adults.  

Exception for travel window: 6/1/16-8/15/16 & 6/1/17-8/15/17
Maximum of 2 children through age 3 stay free with at least 1 adult for above mentioned travel window.

Additional Amenities:  Welcome bottle of wine, liquor dispenser containing rum, tequila, whiskey and vodka.  Complimentary unlimited phone calls to Mexico, Canada and the USA. Professional CHI® hair dryer & flat iron. Double whirlpool tub

Occupancy limits(Effective for TW 6/6/16 - 8/15/16): Max 4 adults, 2 children, 4 total(Including infant).

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Ocean View

Bedding: 1 king or two double beds - specific bedding types based on availability and can not be guaranteed.

Occupancy Limits: 4 adults, 2 children, 4 total (5 total with infant). A maximum of 2 children through age 3 stay free with at least 2 adults.

Exception for travel window: 6/1/16-8/15/16 & 6/1/17-8/15/17
Maximum of 2 children through age 3 stay free with at least 1 adult for above mentioned travel window.

Additional Amenities:  Welcome bottle of wine, liquor dispenser containing rum, tequila, whiskey and vodka.  Complimentary unlimited phone calls to Mexico, Canada and the USA. Professional CHI® hair dryer & flat iron. Double whirlpool tub

Occupancy limits(Effective for TW 6/6/16 - 8/15/16): Max 4 adults, 2 children, 4 total(Including infant).

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Junior Suite Courseview

Bedding:

Occupancy limits:

Family Deluxe

Bedding - 1 king bed & 2 double beds

Occupancy limits -4 adults, 4 children, 6 total.

A maximum of 4 children through the age of 3 stay free of charge when sharing a room with at least 2 adults. 

Additional Amenities- Professional CHI® hair dryer & flat iron.  Up to 3 hours complimentary nanny service for up to 2 children ages 2-17. 

Palace Resorts guarantees no less than 3 hours of nanny service for up to 2 children per room per day as long as scheduling requests is made at least 24 hours prior to service.  Specific scheduling requests and times will be honored based on availability at the time of reservations.  Reservations must be made directly at the resort upon check in.  Any additional hours /children will incur additional charges payable directly to the resort. The complimentary nanny services include the care of 2 children 2-17 years old.  The nanny service has no cash value and may not be refunded if unused or exchanged for other services.  Nanny services are non-transferable to any other Palace guest.  Nanny services are provided by Cancun Nanny Service.  Parents will be required to sign a Cancun Nanny Service standard release form and will be required to comply with Cancun Nanny Services' terms and conditions. 

Priority Access - Parents enjoy priority access to the Kids Club for faster drop off and easy pick up. 

Kiddie Concierge line - Kids have needs too. Palace Resorts offers younger guests a direct extension to the kids club where they can call and ask questions and make special request.

In addition to the superb family friendly amenities including XBOX with a menu of movies and videos, a signature welcome kit for children featuring a varity of beach toys, specialized bathroom amenities just for kids, bathrobes and slippers and  specialized kids menu in the minibar such as chocolate milk, candies and sweets and cookies during turndown service.


***Important Information For Our Guests***
Guests must have at least one child and/or infant in the room in order to book the Family room categories. Any "adult only" reservations will not be honored.

Concierge Level

View: Oceanview

Bedding: 1 king

Occupancy Limits: 2 adults, 0 children, 2 total.  This room category is adults only.

Guests booking this room category are entitled to additional exclusive Concierge amenities. Complimentary unlimited phone calls to Mexico, Canada and the USA. Professional CHI® hair dryer & flat iron. Double whirlpool tub

Wellness Suites

Bedding- 1 King or 2 Double beds
Bedding requests are strongly recommended, however are not guaranteed.

Occupancy limits -  Max 4 adults, 2 children, 5 total(Including infant).

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Exception from 6/1/16 - 8/17/16, 6/1/17 - 8/17/17:

Occupancy limits(Effective for TW 6/3/16 - 8/17/16): Max 4 adults, 2 children, 4 total(Including infant).


Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

**Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service. Access to aqua spinning bikes with a private instructor. And exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope

Ambassador Suite

Bedding - 1 king bed

Occupancy limit -  2 adults,0 children, 2 total.

No children are allowed in this room category

 

Two Bedroom Suite Course View

View -Golf course view

Bedding -Bedroom #1: 1 king bed
Bedroom #2: 2 double beds

Occupancy limits -Max 6 adults, 4 children, 6 total.

Maximum of 4 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Additional Amenities -*In-room wine and fruits
*Liquor dispenser containing whiskey, tequila, rum, and vodka
*Ceiling fan
*Aromatherapy menu
*Pillow menu
*Alarm clock/radio/IPod dock
*CHI® bath amenities
*Bathrobes and slippers
*Bathroom scale
*Double whirlpool tub
*Screened terrace with chairs and tables
*Living room
*Dining room
*Half kitchen
*Golf cart included for personal use

Grand Deluxe Resort View

Bedding: 1 king or 2 double beds

Occupancy limits - Maximum 4 adults, 2 children, 4 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Additional Amenities:

*In-room wine and fruits
*Liquor dispenser containing whiskey, tequila, rum, and vodka
*CHI® bath amenities
*Double whirlpool tub
*Pillow menu
*24 hour room service
*Professional CHI® hair dryer & flat iron

Grand Deluxe Garden View

Bedding: 1 king or 2 double beds

Occupancy limits - Maximum 4 adults, 2 children, 4 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Additional Amenities:

*In-room wine and fruits
*Liquor dispenser containing whiskey, tequila, rum, and vodka
*CHI® bath amenities
*Professional CHI® hair dryer & flat iron
*Pillow menu
*24 hour room service
*Double whirlpool tub

Grand Aqua Suite

Bedroom #1: 1 king bed
Bedroom #2: 2 double beds

Occupancy limits - Max 4 adults, 4 children, 6 total

Maximum of 4 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Additional Amenities: 

*In-room wine and fruits
*Liquor dispenser containing whiskey, tequila, rum, and vodka
*CHI® bath amenities
*Professional CHI® hair dryer and flat iron
*Double whirlpool tub
*Living room
*Half kitchen
*Pillow menu
*24 hour room service
*Beach bag
*2 1/2 baths (2 with shower)

† Fees may apply

Arrecifes

Carnivores rejoice! This authentic Brazilian steakhouse serves up a huge spectrum of choice meats, and keeps them coming. With the time-honored red card/green card system, this restaurant offers quantity and quality. There's also a robust salad bar for those who may not be quite so meat-inclined.

Dress code: Casual - Long pants, collared shirts, and shoes required. Wet clothing or uncovered swimwear not allowed.

  • Cuisine: Brazilian
  • Meals: Dinner

Bugambilias

Zesty and authentic Mexican cuisine is the dinner specialty here.  Enjoy the country's most beloved dishes expertly prepared with flair and the freshest local ingredients. The surrounding tropical views and laidback leisure of the restaurant make it a perfect place to start your day or grab a bite of lunch.

Breakfast buffet: 6:45 a.m. - 11:00 a.m.

Lunch buffet: 12:30 p.m. - 5:00 p.m.

Dinner buffet: 6:00 p.m. - 11:00 p.m.

Dress code: Casual - Wet clothing or uncovered swimwear not allowed.

*Please note hours of operation are subject to change without prior notice.

  • Cuisine: Mexican

Cafe Bistro

Nestled in a cozy little corner, you can treat yourself to a fresh pastry, ice cream, specialty coffee-even a handmade crepe-at this European-style café.


El Manglar

Located just off the lobby, this restaurant offers buffet-style dining with attentive service. Be sure not to choose your selections too quickly. There will be surprises at every meal and the featured menus change often, so wander around and take in the options first.

Breakfast buffet International: 6:30 a.m. - 11:30 a.m.
Lunch buffet International: 12:30 p.m. - 4:00 p.m.
Dinner buffet: 6:00 p.m. - 11:00 p.m.

Dress code: Casual - wet clothing or uncovered swimwear not allowed.

*Please note hours of operation are subject to change without prior notice.


La Gondola

Big, bright and colorful, savor an international buffet for breakfast, and a la carte Italian specialties in the evening.


La Trattoria

This tranquil Italian oasis is just off the Moon Palace golf course, and is the perfect option for a romantic dinner or special family meal. Each entre is prepared with spirit from the old country and bursting with flavor from fresh ingredients.

Dress code: Casual elegance - pants, collared shirt with sleeves and closed shoes.

*This restaurant requires reservations, dial “0” from your room.
 

  • Cuisine: Italian

Lobby Bar

A low-key lounge with highly attentive service and plush accommodations. The ideal meeting place for a leisurely cocktail, snack, and chat any time of the day.

Bar & live music.

  • Type: Bar/lounge

Los Caporales

The chefs have taken traditional Mexican recipes, and made them their own. Open for dinner only.

  • Cuisine: Mexican

Mamma Mia


This rustic and refined restaurant is located in the Golf Course, to offer you great views in a special and relaxing dinner.

  • Cuisine: Italian

Momo Experience

Choose a side. Would you like fresh, elegant sushi, prepared to order by an experienced sushi chef? Or maybe you would prefer the delicious fare and dramatic flair of one of the hibachi tables (reservation required)? Each, in its own different way, is a thrilling take on traditional Asian cuisine.

*Reservation required for hibachi tables, dial “0” from your room.

  • Cuisine: Asian

PALACE RESORTS PARTNERS WITH CERTIFIED ANGUS BEEF®

All-inclusive leader reinforces commitment to excellence by serving the highest quality beef at all properties throughout Mexico and the Caribbean.


Palapa Fragata

Seafood lovers take note, Palapa Fragata is a jewel of restaurant conveniently located poolside. Slip in for dinner and enjoy the buffet or a la carte options. It offers a playful and balmy atmosphere with a full bar. Vegetarians will also savor many Spanish flavorful dishes prepared without meat.

  • Cuisine: Seafood

Riviera Maya

Here is Mexican culinary tradition at its finest. This intimately elegant restaurant, vibrantly decorated in a rich palette of earth tones, is nestled near the lush greenery of our Jack Nicklaus Signature golf course and specializes in traditional Mayan cuisine. Fresh tortillas are made before your eyes, and delivered to your table warm and delicious.

Dinner a la carte: 6:00 pm - 11:00 pm 

Dress Code: Casual Elegance - Long pants, collared shirt with sleeves and shoes.

*This restaurant requires reservations, dial “0” from your room.
 

  • Cuisine: Italian

Sky Bar

This futuristic bar lives at the intersection of elegance and intimacy. It’s something out of James Bond movie with expansive collection of craft cocktails from signature specials to perfectly blended old favorites. Try the molecular martini and a hookah for the table!

We are at the Lobby in Sunrise.

  • Type: Bar/lounge

Sweet & Coffee

Enjoy our delicious temptations at the Sunrise lobby, where you can drink a cup of coffee and eat fresh pastry, ice cream, crepes, and much more.


The Pub

Fancy a pint? This watering hole whisks you off to England. This handsomely decorated traditional pub is the perfect place to watch the big game or catch some good live music. In keeping with the Moon Palace standard of amenities, enjoy a mouthwatering bar menu, complimented by top shelf libations and ales.

  • Type: Bar/lounge

  • Bike rental
  • Children's pool
    There are 2 children's pools on site.
  • Children's program, onsite
    The Kids Club, for children ages 4 to 12, offers supervised activities 6 days a week, morning through late afternoon. Lunch is provided. Reservations are required and restrictions apply. Consult with the hotel for additional details.
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby)†
    27 Holes
  • Hot tub
    6 Outdoor Hot Tubs
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    Kayaking, snorkeling, windsurfing & sunfish sailing
  • Pool
    There are 9 pools on site. 2 oversized outdoor pools with 6 Jacuzzis, and an outdoor pool in the Golf Club House. This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
† Fees may apply

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