Hurricane Maria

​If you need further assistance, please call the phone number at the top of this page.

Advisory Update

12/27/2017 4:53:38 PM Central Standard Time

 

All watches and warnings have been discontinued for Maria.
 

 

We still recommend that you check your flight status by calling the airline or verifying flight times online prior to proceeding to the airport.​
 
This will be the final update for Maria however, please keep checking the Airline Policies Link for the most up to date information on your flights.

 

Affected Destinations

Santiago, DR STI Santo Domingo, DR SDQ Punta Cana, DR Puerto Plata, DR Turks and Caicos St. Thomas STT St. Maarten SXM Aguadilla, Puerto Rico San Juan, Puerto Rico SJU

Airline Policies

Air Carrier United Airlines

Impacted Cities Santiago, DR STI Santo Domingo, DR SDQ Punta Cana, DR Puerto Plata, DR Turks and Caicos

Affected Travel Dates 9/18/2017 12:00:00 AM - 9/30/2017 11:55:00 PM

Policy

Flight changesThe change fee and any difference in fare will be waived for new United flights departing between September 17, 2017 and October 07, 2017, as long as travel is rescheduled in the originally ticketed cabin, any fare class, and between the same cities as originally ticketed.

For wholly rescheduled travel departing after October 07, 2017, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

Air Carrier United Airlines

Impacted Cities Turks and Caicos St. Thomas STT St. Maarten SXM

Affected Travel Dates 9/5/2017 12:00:00 AM - 4/2/2018 11:55:00 PM

Policy

The change fee and any difference in fare will be waived for new United flights departing between September 5, 2017 through September 27, 2018, as long as travel is rescheduled in the originally ticketed cabin and between the same cities as originally ticketed.
 

For wholly rescheduled travel departing after September 27, 2018, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

All tickets must be reissued on or before October 31, 2017.

 

Air Carrier United Airlines

Impacted Cities Aguadilla, Puerto Rico San Juan, Puerto Rico SJU

Affected Travel Dates 9/26/2017 12:00:00 AM - 4/2/2018 11:55:00 PM

Policy

​The change fee and any difference in fare will be waived for new United flights departing between September 26, 2017 through September 27, 2018, as long as travel is rescheduled in the originally ticketed cabin and between the same cities as originally ticketed.

 

For wholly rescheduled travel departing after September 27, 2018, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
 
All tickets must be reissued on or before October 31, 2017.

 

 
 

 

Hotel Policies